The government is notifying potential vendors of its acquisition strategy for the products identified in this sources sought. In accordance with FAR 7.102(a)(4), the government considered using pre-existing contracts before awarding a new one. It will proceed with a small business set-aside procurement. The procurement will be conducted under the NASA SEWP V Government-Wide Acquisition Contract (GWAC) vehicle. No timelines, budget amounts, or performance locations are specified in this notice.

The VA is seeking information on a solution to migrate legacy call recordings from Calabrio One, Avaya, and Verint platforms into a single compliant, open-format archive in support of its broader unified communications and contact center transformation. The solution must extract, decrypt, and standardize recordings while meeting NARA retention policies for crisis, benefits, and healthcare call types, and enable decommissioning of the legacy platforms. The required offering includes the Continuity Replay base package with cloud deployment, remote installation and training, audio format conversion, and customer-provided compliant storage, with optional overage and software uplift line