USCIS Contact Center Tier 1 (CCT1) UPDATE NOTICE ID: 70SBUR25I00000003-V2-Update
***UPDATE*** USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.
HOMELAND SECURITY, DEPARTMENT OF - U.S. CITIZENSHIP AND IMMIGRATION SERVICES
Published: Mar 2, 2026
Updated: Mar 24, 2026
NAICS: 561422
Veterans Experience Office | Contact Center Staffing Support | Bridge Contract Extension NOTICE ID: 36C10X25C0002
This is a non-competitive contract modification to extend an existing hybrid contract for contact center staffing support for the VA Veterans Experience Office. The purpose is to ensure uninterrupted service to Veterans and their families by providing the necessary personnel and resources. The modif...
VETERANS AFFAIRS, DEPARTMENT OF - VETERANS AFFAIRS, DEPARTMENT OF
Published: Feb 3, 2026
Updated: Mar 5, 2026
NAICS: 561422
Veterans Experience Office | Contact Center Staffing Support | Bridge Contract Extension NOTICE ID: 36C10X25C0032
This is a non-competitive contract modification to extend an existing hybrid contract for contact center staffing support for the VA Veterans Experience Office. The purpose is to ensure uninterrupted service to address inquiries and provide assistance to Veterans and their families. The modification...
VETERANS AFFAIRS, DEPARTMENT OF - VETERANS AFFAIRS, DEPARTMENT OF
Published: Feb 3, 2026
Updated: Feb 3, 2026
NAICS: 561422
Outsourced Contact Center - Temporary Surge Support NOTICE ID: 70FBTX26I00000001
The Department of Homeland Security's FEMA Individual Assistance Division requires a fully managed and scalable Contact Center to handle applicant call surges and data entry during disaster events. A complete RFI response is mandatory to be considered for any subsequent solicitation. Questions regar...
HOMELAND SECURITY, DEPARTMENT OF - FEDERAL EMERGENCY MANAGEMENT AGENCY
Published: Jan 20, 2026
Updated: Feb 12, 2026
NAICS: 561422
inTransition Contact (Call) Center (Bridge Contract) NOTICE ID: HT001126CE012
This is a special notice issued IAW FAR 6.302-1 to make publically available the redacted J&A for the sole source inTransition Contact (Call) Center contract HT001126CE012, which was solicited and awarded to Leidos, Inc. The contract was awarded 15 January 2026.
DEPT OF DEFENSE - DEFENSE HEALTH AGENCY (DHA)
Published: Jan 16, 2026
Updated: Feb 6, 2026
NAICS: 561422
