Inactive

The United States Citizenship and Immigration Services (USCIS) is conducting market research on behalf of the US Department of Homeland Security (DHS) for Contact Center Services (CCS). The purpose of... The United States Citizenship and Immigration Services (USCIS) is conducting market research on behalf of the US Department of Homeland Security (DHS) for Contact Center Services (CCS). The purpose of this Sources Sought/Request for Information Notice is to assist DHS in identifying companies capable of providing Contact Center Services and obtain technical information to assist in developing the requirement documents. An acquisition strategy has not been established for these services. In addition to this notice, through market research DHS will development its acquisition strategy by identify: 1) The market place for Contact Center Services; 2) Participants in the market place; 3) The business size of companies providing the services; 4) The socioeconomic categories of small businesses in the market place; 5) Prevalent business practices for this type service; 6) Labor categories and pricing structure(s) utilized by this market segment; and 7) Any existing government contracts USCIS may leverage for these services. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract, nor do they affect a potential respondent's ability to respond to any future synopsis/solicitation which may or may not follow or restrict the Government's eventual acquisition approach. Additionally, the Government will not provide reimbursement for any information submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI. Information gathered from the results of this RFI may be utilized for future technical and acquisition purposes. Vendors are encouraged periodically check the DHS Acquisition Planning and Forecast System (APFS) for updates on the Contact Center Services acquisition strategy once it has been posted at https://apfs.dhs.gov/forecast. Prior to its posting on APFS, such information will not be shared publicly.