This requirement is for a dedicated single-service contact center supporting the Department of the Navy Civilian HRBCC. The contractor must provide all contact center personnel and management plus services, with contractor staff dedicated exclusively to contract taskings. Support covers current and separated Navy civilian employees and prospective employees across the full range of needs. The contractor must provide technical guidance, employee entitlements, advice, and information on FEHB, FEGLI, TSP, FEDVIP, and FLTCP.