Civilian Human Resources Benefits Contact Center (HRBCC)
This is a sources sought notice for a dedicated contractor team to operate the Department of the Navy (DON) Civilian HR Benefits Contact Center (HRBCC). The contractor will provide all personnel and management needed to support current, separated, and prospective Navy civilian employees. Services include delivering technical guidance and information on federal benefit programs such as FEHB, FEGLI, TSP, FEDVIP, and FLTCP. No performance location, budget amounts, or submission timelines are specified in this description. Interested bidders should assess their capability to provide a fully dedicated, single-service contact center operation.