The Federal Communications Commission is alerting the public to a Request for Proposal issued by the Universal Service Administrative Company to acquire Customer Service Center and CRM Operations & Maintenance Business Process Outsourcing services. The RFP describes the required services and provides response instructions. The complete solicitation is available electronically on USAC's procurement website. All communications regarding this opportunity must go through USAC's Contracting Office. This is not a procurement by a federal agency or establishment of the U.S. government.