This RFI/SSN seeks call center and help-desk services to provide phone and email support for two VA FSC functional areas: FOS CECD and FPS VATAS Customer Support. The contractor must deliver timely, accurate, and customer-focused support, ensuring compliance with VA policies and federal data-security requirements. Key objectives include handling inquiries for CECD and providing support for VATAS timekeeping and payroll-related issues, including troubleshooting and system navigation. The work also involves the triage, documentation, and escalation of customer tickets according to established protocols. All vendors, regardless of business size, are encouraged to respond to this notice.