AMENDMENT 0003: The purpose of this amendment is to update the estimated quantities in the price cost schedule. No other changes have been made. All responses due no later than 10:00 AM MT 12/10/2025 ... AMENDMENT 0003: The purpose of this amendment is to update the estimated quantities in the price cost schedule. No other changes have been made. All responses due no later than 10:00 AM MT 12/10/2025 via email only to Katharine Robert, at katharine.robert@va.gov . See the attached solicitation for submission instructions and required submittals under FAR 52.212-1, and evaluation factors under FAR 52.212-2. This is a solicitation for commercial products and commercial services. The Government contemplates a single award of a base plus four option year, Fixed-Price Indefinite Quantity contract resulting from this solicitation. This is a 100% SDVOSB set-aside solicitation for Non-Emergent Medical Transportation (NEMT) Services for the Phoenix VA Healthcare System (PVAHCS). The associated North American Industrial Classification System (NAICS) code for this procurement is 485991, with a small business size standard of $19.0 million. The FSC/PSC is V212. The anticipated period of performance is 01/01/2026 - 12/31/2030 [subject to change]. NOTICE OF COMPLIANCE CHECK: A preliminary review of offers will be conducted; if all documentation is not submitted or is incomplete the offer will not be forwarded for evaluation; this will preclude the offer from any further consideration for award. Interested parties are highly encouraged to read the entire solicitation document prior to submitting an offer.
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This is not a solicitation announcement. This is a pre-solicitation notice only. The purpose of this notice is to announce that the Department of Veterans Affairs, Veterans Integrated Service Network ... This is not a solicitation announcement. This is a pre-solicitation notice only. The purpose of this notice is to announce that the Department of Veterans Affairs, Veterans Integrated Service Network (VISN 22), Network Contracting Office (NCO) 22 is seeking contractors interested in providing a quote for Non-Emergent Wheelchair, Stretcher, and Ambulatory Transportation Services at the Phoenix VA Healthcare System (PVAHCS) located at 650 E. Indian School Road, Phoenix, AZ 85012. The resulting contract will be an Indefinite Delivery/Indefinite Quantity (IDIQ), firm-fixed-price contract with a one-year base period and four one-year option periods. Solicitation shall be issued on or about July 18, 2025. The following NAICS code: 485991 and PSC code: V212 apply to this requirement. This is a 100% Service-Disabled Veteran Owned Small Business (SDVOSB) set-aside. ALL SDVOSB s MUST BE CERTIFIED WITH THE GOVERNMENT. All interested parties must respond to the solicitation announcement. A response to this notice is not a request to be added to a prospective bidders list or to receive a copy of the solicitation. Telephone responses will not be accepted. Point of Contact for this announcement is Katharine Robert at katharine.robert@va.gov. *DRAFT* PERFORMANCE WORK STATEMENT (PWS) *SUBJECT TO CHANGE* Performance Work Statement Title: Non-Emergent Wheelchair Transportation Services (PVAHCS) GENERAL: The purpose of this Performance Work Statement (PWS) is to provide Carl T Hayden VA Medical Center (PVAHCS) with the services required to safely transport patients. The contractor shall furnish all the necessary personnel equipment to provide Wheelchair Van transportation services to the beneficiaries of PVAHCS. The main hospital is located at located at 650 E Indian School Road, Phoenix, AZ 85012. Services will also be rendered to beneficiaries in the area of the thirteen Community Based Outpatient Clinics that fall under the PVAHCS catchment area. Services provided will be to provide transportation from a pre-designated pick-up point (generally the beneficiary s residence) and the pre-designated drop-off point (generally a medical facilities that is providing care), as well as return trips. This service shall also occasionally include special arrangements (including, but not limited to: bariatric, high-back wheelchairs, caregiver transport, or service animals), and therefore will facilitate any & all the special needs and requirements to entirely cover all transportation needs that may arise by the beneficiary being transported. BACKGROUND: The services for wheelchair van have been used to provide transportation beneficiaries receiving healthcare at Veterans Affairs (VA), as well as non-VA authorized facilities where the VA has authorized to be provided. These services are a necessity in providing the best quality of care for our beneficiaries. Payment by VA under this contract to a provider of wheelchair transportation services authorized under this contract extinguishes any and all liability on the part of the VA BENEFICIARY for that transportation service. UNDER NO CIRCUMSTANCES ARE VA BENEFICIARIES, THIRD PARTY INSURANCES, MEDICARE, OR MEDICAID TO BE BILLED FOR THE SERVICES PERFORMED UNDER THIS CONTRACT. Note: This contract is not for emergency medical services. Ambulette services shall meet all applicable federal [VHA Directive 1695(1)], state, and local regulations. 2.0 SCOPE: 2.1. Contractor shall furnish all parts, labor, equipment, personnel, qualified supervision, and vehicles necessary to provide the appropriate means of transportation required by this contract. 2.2. Transportation Coordinator: Contractor shall provide an on-site Transportation Coordinator for PVAHCS VA Travel Department. No Government Furnished Equipment (GFE) or Wi-Fi access will be provided to the Contracted Vendor Transport Coordinator. A working space for the employee within the Travel Department will be provided to handle daily operation tasks. The responsibilities of the Contracted Vendor Transportation Coordinator include: The single point of contact for the VA Travel Department staff. Available on site at PVAHCS Monday through Friday, 0730 to 1600. Provide real time data entry of approved transports. Assist Travel Department team with questions and/or concerns involving Transportation Services. Provide Estimated Time of Arrival (ETA) for Veterans and Travel Department team. Assist with data collection for requested travel arrangements to ensure VA contract and billing terms are met by Contractor. Mitigate any discrepancies in information which may occur post transport. 2.3. Drivers/Attendants: 2.3.1. Services shall be provided by a qualified driver, licensed in accordance with applicable state, city, and local regulations. 2.3.2. Drivers/attendants shall be trained in various methods for securing patients utilizing wheelchair lifts, restraint systems, and other assistive devices during transportation. 2.3.3. Drivers/Attendants must have successfully completed an American Red Cross Standard First-Aid and Personal Safety Course or any other related courses in first aid and have current certifications. 2.3.4. Drivers/Attendants must be enrolled periodically in refresher continuing education, or advanced training programs as required by the State of Arizona, but in no instance shall this be less frequent than every two years. Such refresher training must be equivalent to that developed by the American Red Cross Standard first aid and personal safety. 2.3.5. Record of each employee s qualification must be maintained at the Contractor s establishment and made available for inspection upon request. 2.3.6. Contractor shall ensure that all drivers and staff performing under this contract comply with the participating VAMC alcohol and drug free workplace policy. Contractor shall conduct random alcohol and drug tests on all drivers. Random alcohol and drug tests shall be conducted at least once a year on each employee performing under the resulting contract. Drivers shall also be subject to drug and alcohol testing when reasons exist to suspect the use of illegal drugs and/or alcohol while on duty that impaired judgment, performance, and operation of vehicles and the safety of Veteran patients. Upon request, the Contractor shall provide evidence or copy of the results of employee drug and alcohol testing. 2.3.7. Solicitations by Contractor personnel of beneficiaries for any reason is STRICTLY PROHIBITED. 2.3.8. VHA Directive 1695 Deviation for Section O. Drivers Items (10): Door-to-Door Services. Regarding door-to-door services; when the veteran transport requires stretcher transport, the Contractor will enter the pickup / drop-off location to aid the veteran onto the stretcher. The entering of the pickup / drop-off location is for stretcher transport ONLY; all other transport services are door to door. If the veteran uses other medical equipment or devices (i.e. Hoyer lift) a caregiver, medical professional, or family member must operate the equipment, not the Contractor. ACRONYMS: AOD- Administration Officer on Duty BAA Business Associate Agreement CFR Code of Federal Regulations PVAHCS Phoenix VA Health Care System CO Contracting Officer COR Contracting Officer s Representative CPARS Contractor Performance Assessment Reporting System FAR Federal Acquisition Regulation FIPS Federal Information Processing Standard GPS Global Positioning System HCF Health Care Facility ISO Information Security Officer NARA National Archives & Records Administration POC Point of Contact PSC State Public Service Commission USC United States Code VA Veterans Affairs VTS Veterans Transportation Service PERIOD OF PERFORMANCE 4.1 The anticipated period of performance is a base plus four option years from 10/01/2025 9/30/2030. 5. PLACE OF PERFORMANCE Main facility- located at 650 E Indian School Road, Phoenix, AZ 85012 PVAHCS 32nd Street Clinic located at 400 North 32nd Street, Phoenix, AZ 85008 Northwest VA Clinic located at 13985 West Grand Ave., Surprise, AZ 85295 SSgt Alexander W. Conrad VA Clinic (Southeast) located at 3285 S. Val Vista Drive, Gilbert 85295 Thunderbird VA Eye Clinic located at 9424 North 25th Ave., Phoenix, AZ 85021 Northeast VA Healthcare Clinic located at 11390 East Via Linda, Scottsdale, AZ 85259 PVAHCS Midtown VA Clinic located at 5040 North 15th Ave., Phoenix, AZ 85015 Southwest VA Clinic 9250 West Thomas Road, Phoenix, AZ 85037 Globe CA Clinic 5860 Hospital Drive, Globe, AZ 85501 Show Low VA Clinic 5171 Cub Lake Road, Show Low, AZ 85901 Community Resource and Referral Center (CRRC) 1500 East Thomas Road, Phoenix, AZ 85014 Fairmont Building 4001 North 3rd Street, Phoenix, AZ 85012 Missouri Building 711 East Missouri Avenue, Phoenix, AZ 85017 Payson VA Clinic 903 East Highway 260, Payson, AZ 85541 All Community Care facilities within the following Zip Codes including but not limited to: Maricopa County 85142 85308 85041 85345 85033 85008 85338 85035 85009 85282 85234 85339 85037 85207 85022 85201 85379 85286 85295 85296 85224 85212 85281 85323 85225 85254 85353 85249 85205 85051 85283 85015 85226 85202 85255 85382 85806 85017 85044 85209 85374 85213 85021 85210 85298 85251 85027 85297 85260 85029 85392 85233 85303 85302 85340 85208 85018 85248 85206 85043 85042 85395 85016 85023 85040 85335 85048 85388 85020 85031 850331 85050 85257 85351 85032 85375 85019 85053 85304 85381 85014 85396 85085 85024 85006 85306 85258 85268 85259 85284 85013 85139 85028 85310 85288 85083 85373 85253 85215 85305 85355 85307 85118 85262 85266 85378 85004 85087 85054 85321 85289 85289 85337 85077 85263 85264 85320 85250 85387 85007 85012 85361 85003 85390 85354 85256 85034 85045 85239 85363 85322 85329 85309 85545 85287 85333 85377 85219 85025 85098 85227 85097 85099 85096 85290 85055 85313 85385 85318 85327 85343 85358 85372 85376 85236 85244 85246 85252 85261 85267 85271 85269 85275 85274 85277 85280 85285 85299 85311 85312 85001 85002 85005 85011 85010 85026 85030 85036 85039 85038 85036 85039 85038 85046 85060 85062 85061 85064 85063 85066 85065 85068 85067 85070 85069 85072 85071 85074 85073 85076 85075 85078 85080 85079 85082 85211 85214 85216 85190 85127 85326 85204 85301 85137 85147 85618 85192 85272 85292 85172 85221 85279 85231 85241 85135 85245 85237 85273 85218 85217 85217 85238 85293 85294 85220 85278 85228 85291 85191 85141 85121 85130 85145 85117 85178 Navajo County 85901 85902 85911 85935 85929 85920 85912 85942 85928 85930 85934 Gila County 85501 85502 85541 85547 Other VA Medical Centers, Hospitals, or CBOCs within Veterans Integrated Service Network (VISN) 22 including, but not limited to: VAMC Name Address Bob Stump VA medical Center 500 Highway 89 North, Prescott, AZ 86313 Tucson VA Medical center 3601 S. 6th Avenue, Tucson, AZ 85723 6. HOURS OF OPERATION 6.1 Wheelchair Van services are required twenty-four (24) hour/seven (7) day a week, including observed Federal holidays. 6.1.1 FEDERAL HOLIDAYS: The following are the observed federal holidays: New Year s Day, Martin Luther King s Birthday, President s Day, Juneteenth, Independence Day, Labor Day, Juneteenth, Columbus Day, Veteran s Day, Thanksgiving Day, Christmas Day, and any other day specifically declared by the President of the United States to be a national holiday. 6.1.2 When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday by U.S. Government agencies. 7. GENERAL REQUIREMENTS 7.1 The contractor shall pick up and deliver the beneficiary(s) to the pre-designated specific address and clinic where the medical treatment is to be provided. Beneficiary(s) shall be picked up within 15 minutes of the scheduled pick time (before or after the scheduled pick-up time). In no instance shall the contractor drop beneficiary(s) off in the hall or entrance of the VA or other non-VA facilities and instead will escort beneficiary(s) to internal destination clinic. Adherence to schedules is of utmost importance. The contractor shall pick up the beneficiary(s) as near the scheduled pickup time as possible but may arrange with beneficiary(s) consent earlier or later, so long as it does not interrupt the medical appointment or care. Note: The VA requires patients to check-in 15 to 30 minutes prior to their scheduled appointment time. 7.2 The contractor shall at all times maintain sufficient telephone capacity to ensure immediate communication access between PVAHCS and the contractor s dispatch facility for the purposes of conducting business in the performance of the contract. 7.3 The contractor shall have telephone coverage to accept calls from PVAHCS 7 days a week/24 hours a day/365 days a year. The Contractor shall provide PVAHCS Transportation Offices with a back-up telephone number that is also accessible 7 days a week/24 hours a day/365 days a year. The Contractor shall update PVAHCS with any change in the telephone numbers, points of contacts, or operational status. 7.4 The contractor shall always ensure their own internal availability of mobile radio and/or cellular telephone communication with all vehicles providing transportation service at all times. Vehicles transporting PVAHCS beneficiary(s) must be reachable and accountable to provide status updates, estimated arrival times, or for safety compliance. 7.5 The contractor shall provide the COR with the name and phone number of the dispatch person to contact for the service requests. The contractor shall provide the COR with the name and phone number of the site supervisor, dispatch supervisor, or other contractor employee with the authority to address complaints or problems. 7.6 Generally, up to two patients may be transported on one trip, however, no more than the number authorized by DHEC (Department of Health and Environmental Control). With proper written approval, the PVAHCS shall allow the contractor to charge on a per-patient basis when more than one patient is transported. The contractor shall ensure that pick-ups and drop-offs are scheduled so that the total distance traveled shall result in the most economical charge to the Department of Veterans Affairs. One attendant/caregiver/escort, who is at least 18 years of age, shall be permitted to accompany any beneficiary at no additional charge. 7.7 For all one-way trips of the PVAHCS, the contractor shall receive the flat rate awarded for that trip. Initial access to the VetRide system is controlled by the PVAHCS transportation office (and secondarily by the COR). The contractor s dispatch team and drivers will maintain their own individual accounts to the VetRide system, and utilize that system to receive, accept, schedule, and invoice for every trip. The VetRide system will be accessed by the contractor s dispatch team at https://third-party.vetride.va.gov/app/login, and by the contractor s vehicle drivers via QR-code enabled mobile app. 7.8 The contractor shall be responsible for patient safety and welfare during the transport of beneficiary(s). The contractor shall ensure that the beneficiary s belongings are properly accounted for and delivered with the patient. The contractor shall be held responsible for patient and/or Government property during transport. Any damaged or lost wheelchairs, walkers, crutches, or any other belongings, will be replaced by the contractor at no additional cost to the Government or beneficiary. The Government requires the contractor to exercise extreme caution and care in the handling of patients. Any abuse of patients shall be grounds for default action or termination of the contract. 7.9 The VA reserves the right to bar any contractor s vehicle driver from transporting VA beneficiaries. 7.10 The contractor shall self-manage their own departure times, schedule, pick-up times, manifests, special instructions, and all other facets of transportation to ensure that the beneficiary(s) are delivered at the designated time, location, and date to ensure no delays in medical care or missed appointments. Generally, this requires the beneficiary to be delivered 15-30 minutes before the scheduled time of their medical appointment. The contractor shall arrive promptly to same-day and will-call requests, but no more than 60 minutes from the time at which they were notified that the beneficiary(s) were ready. 7.11 The requests made for transportation shall be transmitted to the contractor via the VetRide system (or in the event of VetRide outage, via telephone with email/fax written confirmation). Transport requests shall only be accepted from a pre-designated list of approved VA staff. The contractor s dispatch team will refresh and monitor the VetRide system s Third Party Portal during business hours, for transport requests to be submitted by PVAHCS transportation office. 7.12 If the PVAHCS transportation office (or AOD, if after hours) cancel a scheduled trip with greater than 2-hours advance notice, the contractor s dispatch team shall change the status of the trip for each such request within VetRide system from Scheduled to Canceled , to confirm as such and indicate that no charges will be made against the PVAHCS for canceled trips. For requests transmitted to the contractor with less than 2-hours before the scheduled pick-up time (or the similar reasonable travel duration for trips that are greater than 2-hours away) and which the contractor is unable to complete without exceeding the imposed contractual time limits, the contractor will notify the PVAHCS transportation office (or AOD, if after hours), and change the status of the trip for each such request within VetRide system from Assigned to Refused . If any trip is canceled (through no fault of the contractor) with less than 2-hours advance notice, or if a beneficiary(s) is not at the designated location and unable to be reached, or is unable to be transported, or refuses to be transported, the contractor will notify the PVAHCS transportation office (or AOD, if after hours), and change the status of the trip for each such request within VetRide system from Scheduled to Canceled . The contractor shall be reimbursed for these No Show trips as a one-way calculation, in accordance with section 6.7 of this document, if such a status meets the circumstances of the preceding sentence. 7.13 Failure to Provide Services: If Contractor is unable to furnish Wheelchair service within the timeframe stated, Contractor is responsible for furnishing alternative transportation to meet patient pick-up requirements. If Contractor is unable to find alternative transportation, the VA reserves the right to obtain the service from another source and to charge the Contractor with any excess cost that may result. The VA shall be the sole judge in determining when to order service from another source. VEHICLE REQUIREMENTS: All vehicles used to provide services under this contract shall meet the following requirements. 8.1 Vehicles used for transportation of beneficiary(s) will not exceed (6) years beyond the year date of vehicle manufacture date. 8.2 Vehicles used for transportation of beneficiary(s) shall have functioning mechanisms that ensure all access doors are capable of being opened from the inside and remain closed and secure during travel. 8.3 Vehicles used for transportation of beneficiary(s) shall have a functioning speedometer, indicating speed in miles per hour and a functioning odometer correctly indicating the distance in tenths of a mile. 8.4 Vehicles used for transportation of beneficiary(s) shall be equipped with operational air conditioning and heating systems. If the air conditioning system becomes inoperable during a day when the high temperature is forecast to reach 79 degrees or more, the vehicle shall be immediately pulled from service at the termination of the current trip and shall not again be used for service under this contract until the air conditioning system has been repaired. Vehicles used for transportation of beneficiary(s) shall have an exterior free of grime, oil, or other substances and free from cracks, breaks, dents, and damaged paint that noticeably detracts from the overall appearance of the vehicle. Vehicles used for transportation of beneficiary(s) shall be equipped with hubcaps or wheel covers. 8.7 Vehicles used for transportation of beneficiary(s) shall have all body molding in place, or if removed, holes shall be filled and painted. 8.8 Vehicles used for transportation of beneficiary(s) shall have a passenger compartment that shall be clean of dirt, free from torn upholstery or floor coverings, damaged or broken seats, protruding sharp edges, and vermin or insects. 8.9 Vehicles used for transportation of beneficiary(s) shall have an unobstructed vision on all sides, including but not limited to no equipment mounted on dashboard or windscreens, back-up cameras (if applicable) functioning properly, all windows and mirrors free of cracks or damage, and no luggage, equipment, or other items that might obscure the mirrors or windows. 8.10 Vehicles used for transportation of beneficiary(s) shall be equipped with an operable two-way radio and/or cellular telephone communication system, which afford contact with the vehicle during any point of operation. Beepers/pagers are not an acceptable substitute. Requests from PVAHCS about vehicle location, status, estimated arrival time, or any other inquiries should be able to be resolved promptly and accurately. 8.11 Vehicles used for transportation of beneficiary(s) shall meet all safety and mechanical standards established by Local, State and Federal statutes and regulations. 8.12 Vehicles used for transportation of beneficiary(s) shall have windows and doors, which can be opened and closed in accordance with manufacturer standards. 8.13 Vehicles used for transportation of beneficiary(s) shall not have leaks of any kind. 8.14 Vehicles used for transportation of beneficiary(s) shall be equipped with a functioning horn. 8.15 Vehicles used for transportation of beneficiary(s) shall have operable seat belts on all seats. 8.16 Vehicles used for transportation of beneficiary(s) shall have fully charged, certified, and non-expired fire extinguisher. 8.17 Wheelchair vehicles shall have wheelchair tie-down straps and effective securing devices to secure both wheelchair and wheelchair occupants. 8.18 Have a backup for all lift or ramp functions. The lift or ramp shall incorporate an emergency method of deploying, lowering to ground level with a lift occupant, and raising and stowing the empty/occupied lift if the power to the lift fails. 8.19 Vehicles used for transportation of beneficiary(s) shall have a fixed seat position or a fixed secured floor or sidewall wheelchair lock shall be approved for each ambulatory or wheelchair restricted passenger being transported, according to the passenger s needs. Drivers will ensure all wheelchair tie-down straps or locks, seat belts, and shoulder harnesses are in place and secured before the vehicle is moved. Drivers will monitor and ensure that safety devices are used appropriately throughout the duration of the trip and will escalate issues immediately for deficiencies of such. NAVIGATIONAL/GLOBAL POSITIONING SYSTEM REQUIREMENTS All Vehicles shall be equipped with a GPS system that has the following capabilities: Line Mapping step-by-step directions Summary - gives you a daily report on the driver s activity for the day Stop indicates where, when, and for how long the vehicle stopped Speeding gives you the speed the vehicle is going from point to point Mileage gives you the daily travel mileage from point to point daily Ignition indicates when the vehicle starts up Landmark Stop gives you point-by-point directions with major landmarks Engine idle tells you that the vehicle has stopped and is on/running Maintenance lets you know when it is time for an oil change/tune-up State Mileage indicates long-distance trips mileage and tracking VEHICLE INSPECTIONS 10.1 Contractor shall have and maintain a record of preventive maintenance checks and internal inspections for all vehicles being used for service. The contractor shall provide the COR with a copy of the most current preventive maintenance checks and inspections before that vehicle s use during the performance of this contract. Vehicles, maintenance records, and internal inspection logs shall be made available to the COR for bi-annual inspections, or whenever the PVAHCS feels such inspections are required. The contractor shall provide the COR with a list of all vehicles used to provide services under this contract, which will include each vehicle s Vehicle Identification Number (VIN), license plate/registration numbers, and insurance certificates, prior to that vehicle entering service. An updated list shall be provided to the COR annually, or when any new vehicle is added to the contractor s fleet, or upon request of the COR. These scheduled or unscheduled inspections shall be coordinated between the COR and contractor in such a manner that shall not disrupt contract performance. 10.2 Every vehicle shall be made available for external inspection at any reasonable time before the initiation of, or during the performance of, this contract when requested by the CO or COR. Any vehicle found not in conformity with any of the above standards shall be removed from service immediately, or any vehicle receiving two (2) or more unsatisfactory findings within a fourteen (14) day period shall be removed from service immediately. Vehicles removed shall not be put back in service until subsequent inspections verify correction of the deficiencies, and a written report is provided to the COR of the findings and outcome. PVAHCS reserves the right to order the immediate removal from service of any vehicle not in compliance with any vehicle standards referenced herein at any time. 11. DRIVER/CONTRACTOR PERSONNEL QUALIFICATIONS 11.1 Drivers: (a) The contractor shall conduct pre-employment and annual driver s history checks to ensure that no drivers providing services under this contract shall have more than ten (10) points on their driver s license within a 24-month period, none of which were assessed for Reckless Driving , Aggressive Driving , or other similar moving violation related to safety. PVAHCS reserves the right to order the removal from service under this contract, any driver who violates the provisions of this section. The contractor shall maintain a record of an updated and legible copy of the state driver s license as supporting documentation, in addition to the records from the formal driving history check. (b) The contractor shall maintain a record of each employee as to the character, current driving records (described in section 10.1(a) of this contract), and physical suitability/capabilities to safely and adequately perform the duties of a wheelchair vehicle driver. The contractor shall make these records available for inspection upon request by the contracting officer or the COR, at any reasonable time. (c) Drivers shall not transport PVAHCS beneficiaries if they appear to be ill, under the influence of drugs or alcohol, or any other state that is (or appears to be) unsafe. Drivers shall not transport anyone who insists on smoking during the transport, this includes the contractor s staff, beneficiary(s), caregivers/escorts/attendants, or any other person. All contractor s staff shall at all times display professional manners and courteous behaviors, including polite mannerisms, clear communication, and responsive and prompt interactions with every party. Rude or obscene behaviors or language shall not be accepted, and complaints of such may be grounds to remove the driver (described in section 10.1(a) of this contract). (d) Drivers shall wear appropriate attire or uniforms, and with a picture identification (ID) badge that clearly identifies their name and the company they work for. (e) The contractor shall demonstrate to PVAHCS that their employees are adequately trained in the safe and proper transport of beneficiary(s) by presenting a certification of detailed initial training, and annual refresher or remedial training adequate. 11.2 Health, Suitability, and Physical Fitness Requirements: Contractor shall provide for all employees assigned to work under this contract a detailed pre-employment screening and attestation that each employee is physically able to perform all general duties, functions, and activities required of their position, before they are approved to work on this contract. Such screenings will explicitly describe that the employee shall be free from any communicable disease; shall be in good general health, without physical defects or abnormalities which would interfere with the full performance of these duties; shall possess binocular vision correctable to 20/30 (Snellen); shall be free of color blindness and be capable of hearing ordinary conversation at 15 feet with either ear without the benefit of a hearing aid. The contractor s employees assigned to work under this contract shall personally certify in writing that they are not addicted to alcohol or any controlled substances. All employees shall be literate and able to communicate with clients in English to the extent of reading and understanding printed regulations, detailed written orders, training instructions and material, and shall be able to compose reports which convey complete information. The Contractor is to attest in writing, that the ability of all individual employees designated to provide service for this contract meets the requirements of section 10.2(b). Contractor shall provide for all employees assigned to work under this contract a detailed annual health screening and refreshed attestation that each employee continues to be physically able to perform all general duties, functions, and activities required of their position, described in detail of section 10.2(a). Contractor shall produce and maintain a report of the initial, annual, and ad-hoc physical examination records describing the requirements of section 10 of this contract, for each employee who is assigned to work under this contract. Such reports shall be provided to the COR annually and upon request. DRIVER/CONTRACTOR PERSONNEL CONDUCT 12.1 The following acts are not permissible by the contractor s employees that provide services under this contract at any time, regardless of whether such conduct occurs while on VA premises or not, during any point that the employee is working on this contract: Use of intoxicating liquors, alcohol, narcotics, or other controlled substances of any kind, without a doctor s prescription while on duty or reporting for duty. Vehicle drivers are further restricted to abstaining from the use of intoxicating liquors, alcohol, narcotics, or other controlled substances of any kind which may impair driving ability or safety, regardless of a doctor s prescription for such substance. Gambling in any form. Smoking, chewing, dipping, vaping, and all other uses of tobacco or tobacco-derived products while on duty. All persons at all times are prohibited from tobacco use within vehicles. Carrying of pistols, firearms, or any other concealed weapons. Resorting to physical violence to settle a dispute with a fellow employee, customer(s) or the general public while on duty. Spitting in prohibited places, or any other unsanitary, offensive, or insensitive practices or behavior. Use of loud, indecent, or profane language and/or making threatening or obscene gestures toward customers or other employees. Stopping or conducting personal business, including excessive use of restroom facilities, while vehicle is occupied by a passenger. This also includes running personal errands, making deliveries, transporting items not sanctioned by the PVAHCS, or attempting to engage in other unsanctioned business arrangements while performing ser...
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