Aria Software and Peripheral System Upgrade
STATEMENT OF WORK 1. BACKGROUND Department of Radiation Oncology here at VAGLAHS use two main applications to deliver radiation therapy in the Radiation Oncology Service. These applications are Eclips... STATEMENT OF WORK 1. BACKGROUND Department of Radiation Oncology here at VAGLAHS use two main applications to deliver radiation therapy in the Radiation Oncology Service. These applications are Eclipse, for generating 3D radiation treatment plans, and Aria, for treatment record/verify and other department management tasks. Moreover, this software is uniquely able to interface with the treatment machines used here (and at nearly all VA facilities), so it is not replaceable via another software option. These are the “industry standard.” Unfortunately, both these two pieces of software have been declared obsolete by OIT since 2017. We have long since requested upgrades to the current version (v.17), and the request of software upgrade was approved and funded. However, due to new VA cyber security requirement, version (v.17) needs to be run on a network hosting system, known as FullScale On-Premise, separate from the hospital network. In addition, the department is prompted concerning Microsoft discontinuing technical assistance, automatic updates, and security updates for workstations running on Windows 7 and this will impact on current version in use by the department. The issue is that this software requirement is not compliant with the security requirements as per VA HTM and Special Device Security Division (SDSD). 2. ASSESSMENT Aria and Eclipse upgrades are essential for the functioning of the service. If there are software glitches and/or hardware crashes our ability to provide care will be compromised. The current software versions cannot be reinstalled because they are not supported and are obsolete Moreover, we are unable to install new modules that have been purchased in the past few years to provide better service quality and safety to Veterans. They cannot be installed without the version upgrade. This situation is not unique to VA GLA Radiation Oncology Service – it applies to Radiation Oncology Services through VA. Patient care and service quality of the veterans will be severely impacted for the veterans if Varia Aria is not upgraded. This request is extremely critical for the Radiation Oncology clinical operation. Since our current version of Aria is not being serviced, should there be and data issue, the clinical service will be jeopardized. 3. WHAT IS NEEDED? VAGLAHS-Department of Radiation Oncology uses Varian’s Aria as its management, treatment verification and record system. Current version, i.e. v11 is declared obsolete and Radiation Oncology was informed by Varian Medical Systems concerning discontinuation of support and maintenance of ARIA oncology information system version 11. Due to new VA cyber security requirement, the new version (v.17) needs to be run on a network hosting system, known as FullScale On-Premise, separate from the hospital network. This request includes the build of the FullScale (hardware), Aria software upgrade, and a 5-year service contract which include a combination of leasing hardware and access to proprietary software. Full Scale Infrastructure and support for: 2 Linear Accelerators, 31 ARIA RO Users, 10 Planning Users, 9 Calc Eclipse Users, 6 GPU FAS Servers Hosted, Default Data Protection NON-CLINICAL SYSTEM SUPPORT, non-clinical T-Box System (includes Citrix support for up to 5 users) and 1 Non Clinical FAS Server and hosted in On-Premise Data Center. This is an Anti-Obsolescence of the FullScale hardware and software. It is understood and agreed by both Parties that the Software hosted on FullScale must be licensed and purchased separately. Varian Medical Systems shall provide routine preventative and corrective maintenance in order to ensure optimal working condition and lessen the likelihood of down time. The FullScale system will be hosted in an On-Premise Data Center. This requirement includes Weekday Normal Business Hours from 6AM-6PM Monday through Friday, January 1, 2023 to December 31, 2027. The Varian Medical System has a dedicated VPN connection that allows the OEM to remotely connect into the FullScale system to diagnose user-specified issues, push security patches, allow for error log retrieval, and assist users and service engineers from a remote location. Varian Medical Systems currently has a National BAA in place. Length of Contract: 5 FullScale System Summary: FullScale Infrastructure and Support for (Software listed below licensed separately): 2 Total Linacs • 31 ARIA RO Users • 10 Planning Users • 9 Calc Eclipse Users • 6 GPU FAS Servers Hosted • Default Data Protection NON-CLINICAL SYSTEM SUPPORT • Non Clinical T-Box System (Includes Citrix support for up to 5 Users) • and 1 Non Clinical FAS Server • Hosted in On-Premise Data Center 4. PREREQUISITES, CUSTOMER RESPONSIBILITIES AND ACKNOWLEDGEMENT - Varian and Varian-partner software licenses to be implemented in the Varian FullScale On-Premise solution - ARIA and Eclipse prerequisites as defined in applicable product descriptions - For customers with ARIA Disease Management, ensure prerequisites are met (for example, Microsoft Word licensing for End Users). Customer Responsibilities: • Network connectivity: 1 Gbps LAN and 20 Mbps WAN connection with appropriate IP addresses and connections. • Power, cooling, and access to the system location based on system requirement. • One external IP address assigned to Varian System's Citrix Secure Gateway Server. • Minimum of 8 internal IP addresses. • One-Way Domain Trust from customer domain to Varian domain for user authentication. • New zone with DNS records. • External DNS A-Record entries on the customer's External domain to point to the Varian System's Citrix Secure Gateway Server via external IP address assigned to Varian (example: "varian.customerdomain.com") • External signed/trusted SSL certificate assigned to external DNS A-Record for Varian System's Citrix Secure Gateway Server • Secured connection for Remote System Monitoring • Client-side thin clients or workstations that meet Varian's minimum specifications. (see www.varian.com/ oncology/products/software/information-systems/aria-ois-radiation-oncology?cat=resources#hardwarespecs) Customer Acknowledge: Customer acknowledges that Varian and its licensors will retain all right, title, and interest in and to the products, all technology, inventions and pre-existing content incorporated in the products and Services provided under this Agreement, including all derivative works, modifications, and enhancements to them (including database structures), and all intellectual property rights in any of the foregoing (excluding any Customer Data and Customer’s Confidential Information). Customer acknowledges that Varian will retain all right, title, and interest to transactional and performance data (exclusive of Customer Data and Customer’s Confidential Information) related to use of the products and Services and is permitted to use this data for its business purposes (including use optimization and product marketing) provided that such use does not reveal the identity of a Customer, any Customer employee, supplier, or patient, or specific use characteristics that may be identified to a Customer. Customer acknowledges and agrees that the Services may not be accessed except by authorized personnel using secure authentication methodologies, including but not limited to user specific passwords. Customer shall be solely responsible for the security of the information required for user authentication including passwords issued by Customer to each of its permitted users. Customer is entirely responsible for allactivity occurring under its permitted users’ user IDs and passwords or security codes related to authentication and shall abide by all applicable local, state, national, and foreign laws, treaties, and regulations in connection with the use of the Services, including those related to data privacy, international communications, and the transmission of technical or personal data. Customer agrees to promptly notify Varian of any unauthorized use of Customer’s accounts or any other breach of security known to Customer or its permitted users, including compromised passwords or authentication information. Varian may, in its sole discretion, immediately terminate a permitted user’s access to the Services if Customer’s or its permitted user’s conduct fail to conform to this Section. Customer shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data and its Confidential Information. To the extent permitted by applicable law, Customer agree to defend, indemnify, and hold Varian harmless from and against any and all claims and liabilities, including reasonable attorneys' fees, related to or arising from (i) all conduct and activities occurring under Customer’s user ID and authentication passwords; (ii) any defamatory, libelous, or illegal material contained within the Customer Data and Customer’s Confidential Information; (iii) any claim or contention that the Customer Data and Customer’s Confidential Information infringes any third party's patent, copyright, or other intellectual property rights or violates any third party's rights of privacy or publicity. Customer shall retain all right, title, and interest (including any and all intellectual property rights) in and to the Customer Data. Customer agrees, however, that Varian and its suppliers (including their respective subcontractors) may access and use Customer Data for processing, providing, distributing, displaying, managing, administrating, modifying, performing, supporting and enhancing the products and Services or to carry out legal responsibilities of Varian. Varian and its suppliers will store Customer Data in a physically and logically secure environment that reasonably protects it from unauthorized access, modification, theft, misuse, and destruction. Without limiting the generality of the provisions of this section. Varian and its suppliers will take reasonable measures to secure and defend its Services location and equipment against “hackers” and others who may seek, without authorization, to modify or access the environment or the information found in such environment without the consent of Customer or Varian. Varian and its suppliers will periodically test the Services environment for potential areas where security could be breached. Varian will report to Customer promptly any breaches of security or unauthorized access to Customer Data on Varian’s (or its supplier’s) systems which Varian detects or becomes aware. Varian will use diligent efforts to remedy such breach of security or unauthorized access in a timely manner. If Customer has purchased FullScale On-Premise Managed Services, Customer will be responsible for the physical security of the FullScale hardware environment within their facility. Customer warrants and represents and assumes sole responsibility for ensuring that due notice is given to, and that sufficient consent obtained from, all relevant persons or entities, including without limitation patients, regarding the use and disclosure of Customer Data under this Agreement. Customer represents and warrants to Varian: (a) that Customer has and shall retain during the term of this Agreement sufficient rights and patient consent with respect to Customer Data to authorize Varian to grant the licenses and other rights contemplated by this Agreement and for Varian to provide and support the products and Services in the manner contemplated under this Agreement; and (b) Customer shall comply with applicable privacy and similar laws. The Customer shall remain the controller of the Customer Data. 5. CONTRACTOR RESPONSIBILITIES Contractor shall service and maintain equipment located at VA Greater Los Angeles Healthcare Center at West Los Angeles. FullScale - On-Premise Services FullScale On-Premise Services provides all services required to deploy the Varian software solution on premise Features: • System components and licensing for Varian FullScale On-Premise solution • Installation, configuration, and deployment of Varian FullScale On-Premise solution • Backup and snapshot management • Antivirus software • Hardware and system software support to include: • Remote System Monitoring • Hardware and Firmware maintenance • Infrastructure software upgrades • 510(k) approved Treatment Calculation Platform • Anti-Obsolescence of hardware and system software to ensure Varian software is kept at required performance level It is required that service personnel are factory trained and certified on the Varian Medical Systems FullScale equipment. Training and certification documentation must be provided to the Contracting Officer’s Representative (COR), upon execution of the contract. This documentation is to remain on file with the COR. Uptime: Uptime will be calculated using the following definitions: Start Date: Measurement of uptime shall begin on the first calendar day of the first full month following the Commencement Date Scheduled Downtime: The actual amount of time the FullScale Services are unavailable for use per agreement with the Customer for operational considerations such as planned maintenance described in Planned Maintenance section Available Time: The total number of minutes the FullScale Services are available through a monthly period during Normal Business Hours minus agreed exclusions, such as Scheduled Downtime System Downtime: The period of time during which the FullScale Services are completely unavailableduring Normal Business Hours. System Downtime does not include (i) problems caused by factors outside Varian’s reasonable control, (ii) problems resulting from any action or inaction by Customer or any third party, (iii) problems resulting from Customer’s equipment or third party equipment not within Varian’s sole control, (iv) network unavailability or (v) Scheduled Downtime. Uptime Calculation= [Available Time – System Downtime] x 100%/[Available Time] Uptime: The guaranteed uptime for the FullScale Services will be 99%, covering Normal Business Hours, measured on a monthly basis. Remedy: Notwithstanding anything to the contrary in this Agreement, in the event that the UptimeService Level is not met in any three (3) consecutive months, or in any four (4) months in any twelve(12) consecutive month period (each, an “Uptime Service Level Failure”), then Customer will havethe one-time right to terminate this Agreement upon thirty (30) days prior written notice to Varian,subject to such notice being received by Varian within thirty (30) days of the occurrence of the UptimeService Level Failure. The remedy set forth in this section is Customer’s sole remedy for any and all unavailability of the FullScale Services. Varian shall furnish data on its compliance with the uptime guarantee within ten (10) business days on customer demand. Planned Maintenance: Varian reserves the right to perform regularly scheduled Maintenance in accordance with a mutually agreed upon schedule. The parties agree to negotiate in good faith for a different Maintenancetime if the regularly scheduled maintenance period interferes with Customer’s use of the Services. Maintenance that occurs outside of this time frame will not be considered Scheduled Downtime for purposes of calculating Uptime unless agreed to in advance by Customer. Planned Maintenance may prevent the Services from being accessed or used by Customer and its permitted users during this time period. Customer may request that maintenance on its version of the software within FullScale environment be conducted during a specific time frame within the period of time allocated for planned Maintenance of the FullScale Service and Varian will make reasonable efforts to accommodate any such request. Planned Maintenance shall also include agreed upon Maintenance periods for installation of workarounds, patches, updates, upgrades, and other major Maintenance events of either the FullScale Service or the software within FullScale environment mutually agreed to by the parties in advance. Planned Maintenance will be announced not less than twenty-four (24) hours in advance to the Relationship Manager via email. Exclusions: Service which becomes necessary due to: (i) failure of computer hardware or equipment or programs not under Varian’s or its subcontractor’s control; or (ii) negligent or intentional misuse of the software within FullScale environment or FullScale Services by Customer and its permitted users; and Services performed at the Customer's site (other than fee-based Installation Services) unless the parties mutually agree otherwise in writing. Data Backup: The following default backup frequency and retention policies are provided as part of the FullScale Services; unless otherwise negotiated: Hourly: A snapshot of the production data will be made every hour and retained for at least twenty-four (24) hours Daily: A snapshot of the production data will be made daily and retained for seven (7) days. Weekly: A Snapshot of the production data will be made weekly and retained for four (4) weeks. Furthermore, the weekly backups will be encrypted with at least AES 128 bit methodology. For Customers purchasing FullScale Cloud Managed Services, the weekly backups will be transferred to a secure offsite location to account for major disaster events. Customers purchasing FullScale On-Premise Managed Service will receive in-rack backups. To enable remote backups, FullScale On-Premise Managed Service customers will need to provide secondary secure site location and will be responsible for ensuring availability and monitoring of their equipment. For backup failures resulting from Customer failed equipment, Varian will notify Customer and wait until Customer resolves the issues. Disaster Recovery: Varian divides disaster in 2 major categories; Within Site Failure and Site Failure. Within Site Failure events are events where one or more software or hardware components fail within the solution / data center. A Site Failure event is an event where the entire data center goes offline. For both of these scenarios, Varian provides some core return to operation guarantees and purchasable high availability guarantees. Return to operation means that the infrastructure required to support Varian software is available to the end user. Reconnection and use of the attached treatment machines may require clinical validation and is outside of the stated times. Recovery Point Objective is defined by business continuity planning. It is the maximum tolerable period in which data might be lost from an IT service due to a major incident Recovery Time Objective is the targeted duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity. Disaster Objectives Service Offering Failure Type RTO RPO Standard/Optional CLOUD WITHIN SITE 4 HOURS 1 HOUR STANDARD CLOUD SITE-STANDARD RECOVERY 14 DAYS 24 HOURS STANDARD SITE-BUSINESS CONTINUITY 4 DAYS 24 HOURS Purchasable Option SITE-HIGH AVAILABITY 4 HOURS 24 HOURS Purchasable Option On Premise Within Site 6 hours 1 hour STANDARD On Premise SITE-STANDARD RECOVERY 60 DAYS 24 HOURS STANDARD SITE-BUSINESS CONTINUITY 4 DAYS 24 HOURS Purchasable Option SITE-HIGH AVAILABITY 4 HOURS 2 HOURS Purchasable Option Exclusions: Disaster Recovery services do not account for activity / personnel / equipment provided by the customer Monitoring: The third party software and all equipment supplied as part of the service offering are continuously monitored on a 24x7 basis for health and performance, and Varian engineers are on-call to resolve any incidents identified during this continuous monitoring. Varian shall promptly notify Customer of any activity performed on the service offering during Normal Business Hours that may impact the operation of the software within FullScale environment. Outside of Normal Business Hours, Varian will attempt to rectify any such incidents using all due diligence such that the impact on the operation of the software within FullScale environment is minimized during the Normal Business Hours and will promptly notify the Customer at the next opportunity. Reports: As part of management of the service offering Varian will provide the Customer standard reports on demand with regards to availability and reported issues. Operational Support: Operational support will begin on the Commencement Date. The following are provided for the Services for the duration of the term of the contract: Ongoing Maintenance of any hardware and software provided as part of the Services (excluding support for the software within the FullScale environment which must be covered under a separate support agreement). Monitoring of the Services for Uptime, Availability and Incident Management – Reacting and addressing events which are not part of the standard operation of the Service and which may cause, an interruption to, or a reduction in the quality of that Service. Problem Management – Provide workaround / solutions to one or more existing or potential incident(s). Service Change Requests: The Customer may place Service Change Requests (“SCR”) with Varian which may make material or non-material changes to the implementation of the covered Service. The primary goal of an SCR is to ensure that any changes to either the Service or the Customer environment are properly coordinated to ensure no loss of performance or availability of the software within FullScale environment or the Services. The procedure for handling an SCR is defined below: The party requesting the change will deliver a Service Change Request to the other party. The SCR will describe the nature and reason for the change. Varian will identify the effect the change may have on the operational functions of the Services. Varian and the Customer will evaluate the SCR and negotiate in good faith the changes to the Services including any additional charges, if any, required to implement the SCR. However, Varian is not obligated to implement the SCR if in Varian's judgment the impact of the SCR may lead to a deleterious effect on performance or availability of the software within FullScale environment or the Services. If both Parties agree to implement the SCR, the appropriate authorized representative of the parties will sign the SCR, indicating the acceptance of the changes by both parties. Upon execution of the SCR, any changes to the software within FullScale environment or the Services initiated by such SCR will be incorporated into, and made part of, the change log for the covered product. Storage Guarantee: Free storage availability for use by the Varian software via normal application usage shall be guaranteed during the Term. Normal application usage is identified as usage of the software for the purposes of performing treatments of cancer patients, and it is not meant to restrict in any way the Customer's choices with regards to treatment modality or options, but simply to ensure that the data storage provided is for use by the software within FullScale environment. It does not include guarantees of storage for any third party systems unless otherwise agreed to by the parties. Varian will actively monitor storage usage to ensure that the storage is sufficient and add storage as necessary such that the use of the software within FullScale environment will not be impacted. From time-to-time Varian may need to work with the Customer on removing potentially temporary files that can be deleted from the system. At no time will Varian remove files from the system related to E-PHI data that the Customer does not agree can be removed. Hardware non-Obsolescence: Physical compute and network resources will be sufficient for the normal operation of the software within FullScale environment regardless of the version installed. This does not apply to potential required increases due to additional users / user-type or additional purchasable software being installed within FullScale Services System Updates: Updates of the firmware, operating systems, and any third party software used to supply the Services or for the purposes of maintaining compatibility with the software within FullScale environment are included at no extra charge and specifically do not require any additional or new software usage fees, maintenance fees, or other fees. Other Exclusions: Unless otherwise negotiated by the parties, Varian's FullScale offering does not include any networking equipment or the telecommunications line(s) required to connect the Customer facilities to the FullScale offering. Customers are responsible for obtaining appropriate networking equipment and telecommunications line(s). FullScale Cloud Managed Services: Varian supports two (2) methods of connecting to the FullScale Cloud Managed Services; specifically VPN over the public internet or a private line (MPLS or point-to-point connection) over a Trusted Provider network. Both methods must have sufficient bandwidth to meet the Customer's specific deployment which is dependent on several factors of the software within FullScale environment to be determined at time of implementation (including number of supported linear accelerators, number of users, and type of software within FullScale environment). Varian recommends that these two connection methodologies be used in tandem, as a minimum, such that the private line is the primary connection method and the VPN is the secondary connectivity method should interruptions occur. FullScale On-Premise Managed Service: Varian expects Customer to faciliate the necessary access to the On-Premise Managed Services FullScale environment to authorized Varian personnel to support operations. 6. SCHEDULED MAINTENANCE: The Contractor shall perform preventive maintenance service to ensure that equipment listed in the schedule performs in accordance with Section 5. The contractor shall provide and utilize procedures and checklists with worksheet originals indicating work performed and actual values obtained (as applicable) provided to the COR at the completion of the preventive maintenance. Preventive maintenance services shall include, but need not be limited to, the following: Proactive event management, customer calls, repairs, workarounds, patches, bug fixes, updates, and upgrades of hardware and software to the virtualized environment used to deliver On-Premise Managed Services. 7. PARTS: The contractor has ready access to unique and/or high mortality replacement parts. All parts supplied shall be OEM or equivalent and fully compatible with existing equipment. The contract invoice shall include all parts. The contractor shall use new or like new parts. Parts being replaced for accidental damage, customer abuse or consumables (including but not limited to batteries) are not covered under this contract. Vendor will notify Contracting Officer to attain approval and separate PO prior to replacement. 8. DOCUMENTATION/REPORTS The documentation will include detailed descriptions of the scheduled and unscheduled maintenance procedures performed, including replaced parts and prices (for outside normal working hour services) required to maintain the equipment in accordance with conformance standards. Such documentation shall meet the guidelines as set forth in the Conformance Standards Section. In addition, each service report must at a minimum document the following data legibly and in complete detail: A. Name of Contractor. B. Name of field service representative who performed services. C. Contractor Service field service number/Log Number. D. Date, Time, (starting and ending), Equipment Downtime and ours-On-Site for Service call. E. VA PO#(s) covering the call, if outside normal working hours. F. Description of Problem Reported by COR/User. G. Identification of Equipment to be serviced: INV. ID# Manufacturer’s Name, Device Name, Model #, Serial #, and any other Manufacturer’s identification #s. H. Itemized Description of Service Performed (including Costs associated with after normal working hour services), including: Labor and Travel, Parts (with part #s) and Materials and Circuit location of problem/corrective action. I. Total Cost to be billed. J. Signatures: 1. FSE performing services described. 2. VA Employee who witnessed service described. K. Equipment downtime NOTE: ANY ADDITIONAL CHARGES CLAIMED MUST BE APPROVED BY THE COR BEFORE SERVICE IS COMPLETED. 9. REPORTING REQUIREMENTS: The contractor shall be required to report to Biomedical Engineering to log in. This check in is mandatory. When the service is completed, the FSE shall document services rendered on a legible FSR(s). The FSE shall be required to log out with Biomedical Engineering and submit the FSR(s) to the COR. All FSRs shall be submitted to the equipment user for an “acceptance signature” and to the COR for an “authorization signature”. If the COR is unavailable, a signed, authorized copy of the FSR will be sent to the COR after the work which can be reviewed (if requested or noted on the FSR). 10. LIQUIDATED DAMAGES: A. Contractor shall be liable to the Government for losses of production due to significant equipment downtime. Significant equipment downtime is that which exceeds ten (10) hours/month. Records regarding downtime will be kept by the COR and the maintenance contractor. B. Equipment downtime is calculated only from those normal hours of coverage that the scheduled equipment is not fully operational. Downtime will begin when the contractor is required to be on site (see Unscheduled Maintenance Section response time definition), after notification by the CO, COR, or designated alternate. Downtime will accumulate until the scheduled equipment is returned to full and usual operation and accepted as such by the CO, COR or designated alternate. This does not include scheduled maintenance for PM purposes. Refusal of access to the equipment indicates that the unit is up and running and this time will not be considered when determining downtime. Refusal of access to the equipment voids the service call. C. If downtime exceeds Sixteen (16) consecutive hours, the CO may exercise the option to hire an alternate source to resolve the problem. The decision to exercise this alternative will reside exclusively with the CO. All fees generated by the alternate Contractor(s) will be handled in accordance with the Default clause. D. Monies will be subtracted from the contract if the contractor fails to meet the up-time requirements using the following formula: MONTHLY MONIES DOWNTIME 10-11 HOURS/MONTH 0% 12-13 HOURS/MONTH 20% 14-15 HOURS/MONTH 40% 16-17 HOURS/MONTH 60% 18-19 HOURS/MONTH 80% 20+ HOURS/MONTH 100% These will be computed for monthly dollar totals. 11. PAYMENT: Invoices will be paid in arrears on a monthly basis. Invoices will be uploaded electronically via Tungsten Network per VA requirements The paying office is: VA Finance Service Center (FSC), P.O. Box 149971, Austin, TX 78714. https://www.tungsten-network.com/customer-campaigns/veteransaffairs/ INVOICE REQUIREMENTS. Payments will be made by the VA, paid directly to the contractor, in accordance with the Prompt Payment Act. Invoices shall be submitted electronically to the FSC in Austin, Texas. To constitute a proper invoice, the invoice must include the following information and/or attached documentation: Name of business concern and invoice date. Contract number. Purchase Order number. Price, payment terms and any discounts, rebates or concessions that apply. Delivery terms (FOB Destination). 12. ADDITIONAL CHARGES: There will be no additional charge for time spent on the site during or after the normal hours of coverage awaiting the arrival of additional FSE and/or delivery of parts. 13. REPORTING REQUIRED SERVICES BEYOND THE CONTRACT SCOPE: The Cont...
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