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STATEMENT OF WORK/DESCRIPTION OF SERVICES A. GENERAL INFORMATION: 1. Title of Project: Pharmaceutical Courier Service The contractor shall provide all resources necessary to accomplish the deliverable... STATEMENT OF WORK/DESCRIPTION OF SERVICES A. GENERAL INFORMATION: 1. Title of Project: Pharmaceutical Courier Service The contractor shall provide all resources necessary to accomplish the deliverables described in this statement of work, courier transportation of specimens and other items for the Pharmacy Service at the Veterans Affairs San Diego Healthcare System and Community Outpatient Centers (CBOCs). B. FACILITIES LOCATIONS: Courier runs between these facilities, smaller clinics and other institutions will be required approximately weekly to a monthly basis. VA San Diego Healthcare System (VASDHS) 3550 La Jolla Village Dr. San Diego, CA 92161 858-552-8585 ASPIRE Center 2121 San Diego Ave, San Diego 92110 855-297-8397 Chula Vista VA Clinic 865 3rd Avenue Suite 133 and Suite 112 Chula Vista, CA 91911-1349 619-409-1600 Escondido VA Clinic 815 East Pennsylvania Avenue Escondido, CA 92025-3424 760-466-7020 Imperial Valley VA Clinic 1115 South 4th Street El Centro, CA 92243-4741 760-352-1506 Mission Valley VA Clinic 8810 Rio San Diego Drive San Diego, CA 92108-1698 619-400-5000 Oceanside VA Clinic 1300 Rancho del Oro Drive Oceanside, CA 92056-1729 760-643-2000 Rio VA Clinic 8989 Rio San Diego Drive Suite 360 San Diego, CA 92108-1605 619-228-8000 Sorrento Valley Clinic 10455 Sorrento Valley Road San Diego, CA 92121 858-5527475 Alvarado Hospital 6655 Alvarado Rd San Diego, CA 92120 619-229-3150 Kaiser Permanente Zion Avenue Hospital 4647 Zion Avenue San Diego, CA 92120 619-528-3038 Moore s UCSD Cancer Center Pharmacy 3855 Health Sciences Dr. Room 1036, La Jolla, CA 92093 858-822-6094 Naval Medical Center San Diego 34800 Bob Wilson Drive San Diego, Ca 92134 619-532-5093 Naval Medical Center San Diego 619-532-5093 Naval Medical Center San Diego 619-532-5093 Naval Medical Center Camp Pendleton 200 Mercy Ct. Camp Pendleton, CA 92055 760-719-3458** Palomar Medical Center Downtown 555 East Valley Parkway Escondido, CA 92025 760-739-3091 Palomar Medical Center 2185 West Citracado Parkway Escondido, CA 92029 442-281-1360 Pomerado Hospital 15615 Pomerado Road Poway, CA 92064 858-613-4654 Rady Children's Hospital 3020 Children's Way San Diego, CA, 92123 858-576-1700 Scripps Mercy Hospital - Chula Vista 435 H St. Chula Vista, CA 91910 619-691-7250 Scripps Green Hospital 10666 N Torrey Pines La Jolla, CA 92037 858-554-4000 Scripps Memorial Hospital - La Jolla 9888 Genesee Avenue La Jolla, CA 92037 858-626-6081** Scripps Mercy Hospital - San Diego 4077 5th Ave San Diego, CA 92103 619-260-7200** ext. 2 Sharp Central Pharmacy 3558 Ruffin Rd South San Diego, CA 92123 858-627-5631 Sharp Chula Vista Medical Center 751 Medical Center Ct. Chula Vista, CA 91911 619-502-3671 Sharp Coronado Hospital 250 Prospect Place Coronado, CA 92118 619-522-3717** Sharp Grossmont Hospital 5555 Grossmont Center Dr La Mesa, CA 91942 619-740-4452** ext 1 Sharp Mary Birch 3003 Health Center Dr San Diego, CA 92123 858-939-4200 Sharp Memorial Hospital 7901 Frost Street San Diego, CA 92123 858-939-3011 Sharp Mesa Vista Hospital 7850 Vista Hill Ave San Diego, CA 92123 858-836-8488 Tri-City Medical Center 4002 Vista Way Oceanside, CA 92056 760-940-3012 UCSD Medical Center - Hillcrest 300 W. Arbor Dr. Room 1-317 San Diego, CA 92103 619-543-5924 UCSD Medical Center - Hillcrest 619-543-5924 UCSD Medical Center - Thornton 858-657-6793 VA San Diego, San Diego 3350 La Jolla Village Dr. San Diego, CA 92161 858-552-8585 C. PHARMACY COURIER RUNS/APPROXIMATE FREQUENCY: The Pharmacy shall prepare the items for pick-up and delivery for each location. There shall be no restriction on the number of packages to be picked up for any given run. Contractor shall include unlimited amounts of medication carrier items (i.e. coolers/carries) for pick-up and delivery for all courier transportation runs. The approximation of runs will be once a month from the hospitals listed under section B. For the CBOCs affiliated with VA San Diego the approximate number of runs will be twice a week averaging about eight runs a month. Ultimately, the contractor s service will be used to deliver medications to any of the VA San Diego CBOC locations if urgently needed and to borrow out of stock medications from other hospitals if urgently needed. D. SPECIFICATIONS: 1. The Contractor shall transport the following: (a) Pharmaceuticals (i.e. vaccines, medications, injections etc.) which shall be packaged by the VA San Diego Healthcare System; (b) and wound care items used in pharmacy operations dispensed to patients 2. The Contractor shall provide equipment (i.e. carts) to pick-up/deliver the items to each location at no additional cost to the Government. E. DRIVERS SPECIFICATIONS/QUALIFICATIONS OF PERSONNEL: All drivers shall maintain: A valid driver s license in the State of CA Complete a training for hazardous medication handling and transportation All drivers shall be twenty-one (21) years of age or older. The Contractor shall maintain a driving record for each driver performing the duties as a courier and shall be available at the Contracting Officer upon request for the duration of the contract. The Contractor is required to notify the Contracting Officer Representative (COR) of an unusual event that impede him from making pick-ups and deliveries as required by the contract. A written report of the event shall be delivered to the COR by close of business the next working day. Drivers shall not make any stops, for any reason, during the transport of items under this contract. Under no circumstances shall any person other than the driver ride in a vehicle or handle items being transported. The Contractor and his/her personnel shall read, write, speak and understand English. F. SAFETY: The contractor is responsible for the safe transportation of all items to their destination. The contractor shall insure that all drivers are trained and have received instructions in the proper handling of specimens and other items to transported under this contract. This shall include instructions on procedures to follow in the event of leaks, spills, or breakage of packaging for the lab specimen. G. VEHICLES: a. Vehicles used in the performance of this contract shall have registered licensed and meet all vehicle requirements as mandated by the State of California (for CA healthcare facilities). b. Contractor shall ensure that vehicles have updated maintenance documents and documents are available per the manufacture s specifications. The Government shall not provide maintenance on any vehicle. H. SERVICE CALLS: Contractor s shall provide; name, location, and telephone number of where service calls are to be placed using online tracker. The contractor shall respond to calls for requests for service and shall ensure that one of these officials is available to respond to calls seven (7) days a week, twenty-four (24) hours a day, including weekends and national holidays. I. CONTRACTOR POINT OF CONTACT FOR CONTRACT ADMINISTRATION: Contractor shall provide a point of contact for all contract administration. Name: Title: Telephone Number: Email: J. CONTRACTOR PERSONNEL: 1. PERSONNEL ACCEPTENCE: The Government reserves the right to accept or reject the contractor s staff for the rendering of services. In the event the Government determines that a contractor staff member may no longer perform services under the contract, the contractor shall immediately remove and replace the staff member with another staff member that meets the qualifications required under the contract. The cost of removing and replacing staff members shall be borne solely by the contractor and there shall be no additional cost charged to the Government. The contractor is not relieved of any of its duties under this contract wile securing the services of a replacement staff member. Complaints concerning a contractor s personnel performance or conduct shall be dealt with by the Contractor, and COR with the final decision regarding whether replacement is necessary being made by the Contracting Officer. 2. PERSONNEL ASSIGNMENTS: It is the responsibility of the Contractor to determine and assign the appropriate quantity and type of personnel to provide courier services however, the Government reserves the right to accept or reject the personnel. The contractor shall also specify and outline how many vehicles and drivers for each facility requirements. 3. The Contractor s personnel shall use appropriate language when providing courier services. Obscene language is not permitted, and all individuals are expected to be courteous to Government staff, patients, and visitors. 4. The Contractor s personnel shall be dressed professionally, and neat in appearance. Shoes (no flip flops) and shirts must be worn at all times. 5. The parties agree that the contract personnel working under this contract shall not be considered Department of Veteran Affairs employees for any purpose and are employees of the contractor. K. INSURANCE REQUIREMENTS: The Contractor shall provide Worker s compensation, Employer s Liability and General Liability Insurance in accordance with the laws of the State of California (CA healthcare facilities). L. VEHICLE INSURANCE: In accordance with Federal Acquisition Regulation (FAR) 52.228-10 Vehicular and General Public Liability Insurance, the Contractor shall ensure every vehicle/driver is ensure per State and federal guidelines. The Government shall not be responsible for accidents/incidents to provide services of this contract. M. QUALITY ASSURANCE: The contractor shall provide a written quality control program that ensures courier services are performed in accordance with the statement of work within fifteen (15) days of contract award. The Quality Assurance Plan shall include: a. Procedures to track, identify prevent, remedy and ensure non-recurrence of defective services. b. Provide a method to accept and resolve customer complaints and notify the customer of the resolution c. Provide a contingency plan in the event when staff is out. N. REPORTING/DOCUMENTATION: a. The Contractor must maintain a record and log of daily courier pick-ups and deliveries indicating time and date of pick-up, delivery, number of specimens and items per facility and per department. In additional all pick-up and drop-offs will require a signature of acceptance from VA personnel. b. In the event that pharmaceuticals or any item that is transported containers become lost or broken, the contractor is required to submit a written report to the COR within twenty-four (24) hours explaining the circumstances. Failure to provide the report with the specific time frame shall cause further review by the Government to determine if the infraction warrants suspension/termination of the contract. O. CONFIDENTIALITY: The Contractor shall ensure the confidentiality of all patient information that is transported and shall be held liable in the event of breach of confidentiality. The Contractor shall comply with the provisions of the Federal Privacy Act of 1974 (Public Law 93-579). P. CHANGES: a. The Contractor is advised that only the Contracting Officer has the authority to make changes which affect the contract in terms of quality, quantity, price or delivery. b. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in costs incurred as a result thereof. Q. BADGES AND PARKING: 1. All contractor personnel shall wear identification (I. D.) badges issued by the VA Healthcare Facility s Police Station during the entire time they are on the VA San Diego grounds. 2. It is the responsibility of the contractor s personnel to park in the appropriate designated parking areas. Parking information is available from each healthcare facility police station. VA San Diego Healthcare Facilities shall not validate or make reimbursement for parking violations of the contractor's personnel under any circumstance. S. HOURS OF OPERATION: The hours of operation vary from facility to facility, but many pick-up and delivery locations are open 24/7 or have extended business hours. As such, courier runs shall not be restricted to an 8:00am-4:30pm, Monday-Friday schedule. In some cases, night, weekend and holiday runs will be required. Specific times are required for multiple deliveries as defined in the statement of work. T. NATIONAL HOLIDAYS OBSERVED BY THE FEDERAL GOVERNMENT: If a holiday falls on Sunday, the following Monday will be observed as the National Holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National Holiday by U.S. Government Agencies. Also, included would be any day specifically declared by the President of the United States as a National Holidays (please find below). New Year s Day 1 January Martin Luther King s Birthday Third Monday in January President s Day Third Monday in February Memorial Day Last Monday in May Juneteenth Day 18 June Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December The C&A requirements do not apply, and that a Security Accreditation Package is not required.