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PERFORMANCE WORK STATEMENT Performance Work Statement Parking Lot Uniformed Security Services VA Central California Health Care System Section 1: General Information 1.1 General: This is a non-persona... PERFORMANCE WORK STATEMENT Performance Work Statement Parking Lot Uniformed Security Services VA Central California Health Care System Section 1: General Information 1.1 General: This is a non-personal service to provide Security Guard I and Security Guard II uniformed security guards for two separate parking lots leased by VA Central California Health Care System (VACCHCS). These lots vary in layout and location related to VACCHCS. As non- personal services contract, these contract personnel are not to be considered VA Employees for any purpose. Contractor retains all control over personnel and responsibility for direct supervision. Contract personnel may not supervise VA Staff, but may provide direction and instruction as required by duties. Daily activity is monitored and managed by the VA Police Chief or designated alternate. 1.2 Period of Performance: BASE + 4 OPTIONS YEARS Place of Performance: Veterans Affairs Central California Health Care System 2615 E. Clinton Avenue Fresno, CA 93703 Parking Lot #1: Las Palmas Masonic Lodge, 2992 E. Clinton Ave. Fresno, CA 93726 (Gated and Fenced). Parking Lot #2: Midtown Plaza (adjacent to Golden Dynasty Restaurant) 3201 E. Shields Ave. Fresno, CA 93726 (Gated and Fenced). See Attachment 1, Parking Lot Graphics for pictures and depiction of Area(s) of Responsibility. Type of Contract: The government will award a Firm-Fixed Price contract. Invoicing: All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. VA s Electronic Invoice Presentment and Payment System The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge. More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp. Vendor e-Invoice Set-Up Information: Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below: Tungsten e-Invoice Setup Information: 1-877-489-6135 Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com FSC e-Invoice Contact Information: 1-877-353-9791 FSC e-invoice email: vafsccshd@va.gov Contractor shall submit final invoice after the completion of services. Invoice shall include the Contract number, Purchase Order number, Order Date, Performance Period, Description of Services and itemized prices as negotiated. Section 2: Definitions & Acronyms AoR Area of Responsibility CAO Clinic Administrative Officer. CMO Chief Medical Officer. CO Contracting Officer. COR Contracting Officer's Representative. ODB Officer's Duty Book containing, as a minimum, those items outlined in paragraph 13.a. OPC Outpatient Clinic. RHA Regular Hours of Assignment. For this contract, the RHA varies with each site. SOI Standard Operating Instructions. Section 3: Government Furnished Property, Equipment, and Services: Materials: Items will vary based on lot and location. Facilities: Parking Lot #1: Las Palmas Masonic Lodge, 2992 E. Clinton Ave. Fresno, CA 93726 Access to Building and Restroom. Parking Lot #2: Midtown Plaza (adjacent to Golden Dynasty Restaurant) 3201 E. Shields Ave. Fresno, CA 93726. Accountability for Government Property: All non-disposable property furnished by the Government under this contract shall remain the property of the Government. Annually and upon termination of the contract, the Contractor shall conduct a joint inventory of all such property with the COR. Any property furnished by the Government to fulfill contracted requirements which is lost or damaged, resulting from improper use or negligence by the Contractor's employees, shall be repaired or replaced at the Contractor's expense, as directed by the COR. Section 4: Contractor Furnished Items and Services Contractor shall provide shelter/guard shacks for their on-duty personnel for Parking Lots #1 and #2. Contractor shall provide portable bathroom facilities for Parking Lot #2. Contractor should ensure all on-duty Security Guard personnel are equipped as described in Section 5.3. Section 5: Specific Tasks and Deliverables The contractor shall provide management, supervision, personnel, back-up staff, replacement staffing, equipment, and supplies (except those items of equipment and supplies identified as provided by the Government) necessary to provide trained and certified Guard I and Guard II unarmed, uniformed guard services as defined by California Business and Professions Code Section 7582. A complete listing of all contractor personnel shall be submitted to the COR/Chief of Police for final approval. Listing shall include name, age, gender, Guard I - Guard II credentials, training dates, qualification expiration dates, physical exam results, results of criminal background checks, and results of psychological assessment. Contractor shall at all times ensure listing of personnel is updated and forwarded to COR/Chief of Police. Listing of contractor personnel shall also be forwarded to CO for contract file retention. Security guard personnel shall have the training and skills to perform such other functions as may be necessary in the event of situations or occurrences such as civil disturbances, attempts to commit espionage, sabotage, or other criminal acts adversely affecting the security and/or safety of the Government, its employees, property, and the general public, lawfully in buildings or on the grounds under the control of the Government. Contractor shall provide full transparency of employees to ensure each individual s physical and mental capacity are at levels where the performance of protecting, preventing, observing, and reporting are unremitting. Specific to Guard II qualifications; Guard II position shall possess training in dealing with hostile individuals, this includes patients or visitors who may become assaultive. Guard II must also respond and take reports, question witnesses to obtain all pertinent information for use in possible follow-up investigations. They must be able to make citizen s arrest as appropriate, according to the law. They must also be versed in the arena of constitution rights of citizens. Required Manning: At a minimum on-duty, one Guard I at each parking lot location. There will be an on-duty Supervisor, Guard II, at all times during the duty-day; Guard II Supervisor is not required to be attached to one parking lot location (on-duty Supervisor may assume role of rotating employees, stand-in during mandatory breaks and meals with the caveat there shall always be adequate staffing to respond to accidents, incidents, and emergencies). Parking Lot #1: Las Palmas Masonic Lodge. One Guard I licensed Security Guard. Parking Lot #2: Midtown Plaza. One Guard I licensed Security Guard and on-duty Supervisor (Guard II). On a bi-weekly basis, contractor shall provide COR a roster that depicts a listing of security guards, there are of responsibility, shift on-site supervisor, and back-up personnel for each shift. RHA/Duty Hours: Contractor shall provide security guard service at the named site(s) and during the normal hours of 5:00am to 9:00pm (5am to 5:30pm for Parking Lot #1 Las Palmas Masonic Lodge), Monday through Friday excluding Federal Holidays. Federal Holiday will be listed on the last page. It is the contractor s responsibility to ensure continuous coverage of each location while accommodating respective local, state, and federal employee rights for duty hours, breaks, and safety standards. COR may alter work hour upon the change of situational needs. Contractor shall not make any contract changes to staffing without a contract modification signed by the Contracting Officer. Wage Determination 2015-5610 Revision 12 dated July 2, 2020 is to be utilized when determining wage rates. During Urgent or Emergency Conditions: On a real-time basis, facility s Chief of Police and Director s Office shall have the discretion to increase security personnel coverage in response to security assessments and at the discretion of staff safety. If additional security coverage is necessary, in either manpower or hours, COR/Chief of Police/Director s Office will coordinate with contractor security on-site supervisor. COR/Chief of Police/Director s Office will then coordinate with Contracting Officer to determine if contract modification is necessary based on the magnitude of increase security guard services. For real- time requests, contractor will ensure timecard hours of impacted employees reflect the increase of hours for proper and accurate labor standards and subsequent invoicing. During Anticipated Need: Contractor shall accommodate requests if facility s Chief of Police and Director s Office deem an increase in contract security personnel necessary. COR/Chief of Police/Director s Office will request 24-hours in advance. COR/Chief of Police/Director s Office will then coordinate with Contracting Officer to determine if contract modification is necessary based on the magnitude of increase security guard services. Contractor will ensure timecard hours of impacted employees reflect the increase of hours for proper and accurate labor standards and subsequent invoicing. Specific Tasks: Security Guard Services are required for opening and closing of respective gated lots and ensuring access to all parking lots for VA employees, veteran patients, and VA visitors. Security guards will be responsible for maintaining observation of the vehicles in the lot until the lots are closed for the evening. Security guard on-site supervisor will coordinate with VA police prior to executing daily duties-and- responsibilities and end-of-day duties-and-responsibilities. Prior to deploying employees for security guard services, contractor shall provide sessions on safety, accident investigations, Standard Operation Instructions, and related Officer's Duty Book documentation for each respective location. Site orientation shall also take place of each parking lot, to include ODB usage and radio equipment local procedures. (The Contractor shall coordinate with VA staff and appropriate agencies for the issuance of applicable Federal regulations for radio usage and permits. A copy of all such permits shall be delivered to the COR prior to the utilization of designated frequencies). Company vehicles are not mandatory, vendors should list if vehicles are including in their pricing. If company vehicles are not part of vendor pricing then a description on how shift changes occur, more specifically for Security Guard II Supervisor execution of duties relating to Emergency response, site monitoring, surveilling, and rotating personnel for breaks and/or shift changes. Parking Lot #1: Las Palmas Masonic Lodge: Unlock/Open Gate at 5am. Survey area prior to arrival of VA staff members. Monitor lot throughout duty hours, patrol of AoR every 15 minutes. Report any left vehicles nearing end of duty hours. Close and lock at 5:30pm. Depart AoR when cleared by on-site supervisor. Parking Lot #2: Midtown Plaza: Unlock/Open Gate at 5am, Survey area prior to arrival of VA staff members, to include securing rear gate. Monitor lot throughout duty hours, patrol of AoR every 15 minutes, ensure rear-access gate is secure and locked. Report any left vehicles nearing end of duty hours. Close and lock at 9:00pm. Depart AoR when cleared by on-site supervisor. End of Shift Duties: Prepare required reports listed in ODB at the frequency indicated. Maintain necessary records. As necessary, turn reports and records in to designated official. On-Site Supervision: The term "on-site supervisor" means a person designated in writing by the Contractor who has authority to act for the Contractor on a day-to-day basis at the work site or vicinity. The on-site supervisor shall possess the level of experience and skills to ensure that employees are properly performing all duties as specified in accordance with contract. The on-site or in-field supervisor shall assure that guard(s): Are in uniform and present a neat appearance. Maintain a continued state of proper training. Possess the necessary permits, authority, etc. Maintain continued liaison with the COR or designated alternate. Security Guard Equipment: The Contractor shall ensure each security guard is equipped with the following equipment as a minimum for the performance of duties: Radio Equipment & Case. Dual-frequency radios, portable, handy-talkie, crystals, batteries, battery charger(s) and other related accessories. 2-pair of Handcuffs & Handcuff Case (fully enclosing) (Not required for Guard I). Key strap w/flap. Flashlight & Flashlight holder. 4 "D" Cell, metal, with snap-away (D-cell). Whistle, thunder, w/chain attachment (metal). Uniforms and Appearance: Contractor shall ensure all on-duty security guard personnel are dressed in clean and serviceable company uniforms with seasonal considerations. All on-duty individuals shall present a professional appearance. All contractor security guard personnel shall have matching uniforms with appropriate style and color related to law enforcement and the security guard industry. All uniforms shall have consistent insignias and company logos. Appropriately styled feminine uniforms shall be worn by female members of the guard force. All footwear shall be for outdoor use, low quarter or high-top that color coordinates with uniform, standard black or brown. No personalization of uniform or distasteful appearance by contract personnel will be accepted. If encountered, contractor shall replace individual without attributing additional labor hours for invoicing the government. All uniforms shall contain the Security Guard distinction and at a minimum contain: Distinction of on-site supervisor insignia. Nameplate, color lettering for evening visibility. Hat (not mandatory) only company issued hats will be worn that contain appropriate lettered breast and cap badges, indicating the jurisdiction from which police authority is obtained, shall be worn as part of the uniform (providing such authority is grantable under state and local laws). Shoulder patches lettered to indicate the identity of the Contractor shall be worn on the shoulder of the uniform jacket and shirt. Identification nametags shall be worn over the right breast shirt pocket. Gloves (pair), color to match accessories Evening hours or during hours of darkness; all personnel shall wear reflective gear. Guards shall not be permitted to possess unauthorized supplemental or personals such as concealed or unconcealed firearms, knives, or other such non-standard items. Authority and Jurisdiction: Except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the city, county, parish, or the state in which the parking lots are located. The Contractor shall have each employee appointed as a Constable, Special Policeman, Conservator of Peace with sufficient authority to detain or make arrests for violations of law occurring at the locations specified in the contract (applies only when such appointments are obtainable and/or required by local or state law). Permits shall be carried by each employee on his/her person while on duty unless local or state law requires the Contractor to maintain the records. Copies of licenses and permits described herein shall be furnished to the Contracting Officer upon request. The Contractor's employee shall maintain a valid state security officer's certification during the term of his/her employment under the contract. Code of Conduct The Contractor shall be responsible and legally liable for employee performance and for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. The Contractor is also responsible for ensuring that employees do not disturb papers on desks, open desk drawers or cabinets, use Government telephones, or access computerized internet, software or network except as authorized. Each contract officer is expected to adhere to standards of behavior that reflect credit on themselves, their employer, and the Federal government. Disciplinary actions, including removal actions, shall be the responsibility of the Contractor. VA Police Chief and Contracting Officer are to be kept apprised of actions and situations. Removal From Duty: The Government may also require the Contractor to immediately remove any employee(s) from the work-site(s) should it be determined that individuals are being assigned to duty who have been disqualified for either suitability or security reasons, or who are found to be unfit for performing security duties during their tour(s) of duty. The Contractor shall comply and provide a replacement. Such a determination of unfitness may be made for, but not limited to, the following types of incidents of misconduct or delinquency: Violations of VA Rules and Regulations Governing Security, Law Enforcement, and Standards of Conduct on Veterans Affairs Property, 38 CFR 1.218. Neglect of duty, including sleeping while on duty, unreasonable delays or failure to carry out assigned tasks, conducting personal affairs during official time, lack of or limited productive service and refusing to render assistance or cooperate in upholding the integrity of the security program at the work-site. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records. Disorderly conduct, use of abusive or offensive language, quarreling, rude inappropriate comments, sexual harassment, intimidation by words or actions, or fighting. Also, participation in disruptive activities which interfere with the normal and efficient operations of the government. Theft, vandalism, immoral conduct, or any other criminal act. Selling, consuming or being under the influence of intoxicants, drugs, or substances which produce similar effects. Involvement in commercial activities at any time while on Government controlled property (included soliciting sale, donation, etc., from employees, patients, or others). Improper use of official authority or credentials. Unauthorized use of communications equipment or Government property (includes unauthorized or personal use of internet, long distance telephone services or government computer network). Possession or misuse of weapons(s). Violation of security procedures or regulations. The Contracting Officer, in conjunction with VA Police Chief, will make all determinations regarding the removal of a person(s) from the work site(s). In the event of a dispute, the Contracting Officer will make final determination. Specific reasons for removal of an employee(s) will be provided in writing to the Contractor. Control of Contract Personnel: The Contractor shall have the sole responsibility and prerogative of selection, assignment, transfer, management, and control of contract staff in performance of this contract. The VA does not hire individuals to perform under this contract and shall not hold "selection interviews" of any kind. However, all guards the Contractor proposes to assign are subject to the approval of the VA Police Chief. The Contractor shall not employ any persons for work on this contract who are not fully qualified. Proof of qualifications shall be required in the form of resume references, credentials, certifications, etc., prior to being assigned to duties. If persons are identified to the Contractor by the Contracting Officer as a potential threat to the health, safety, security, general well-being, or operational mission of the VA and its population, they shall be immediately removed from performance and may face legal charges. Quality oversight shall be provided by the COR. California Business and Professions Code Section 7582 at https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=BPC&divisio n=3.&title=&part=&chapter=11.5.&article=3. Federal Holiday Monday, January 01 New Year s Day Monday, January 15 Birthday of Martin Luther King, Jr. Monday, February 19 * Washington s Birthday Monday, May 27 Memorial Day Wednesday, June 19 Juneteenth National Independence Day Thursday, July 04 Independence Day Monday, September 02 Labor Day Monday, October 14 Columbus Day Monday, November 11 Veterans Day Thursday, November 28 Thanksgiving Day Wednesday, December 25 Christmas Day