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Performance Work Statement SAN FRANCISCO VETERANS AFFAIRS MEDICAL CENTER 4150 Clement St. San Francisco, CA 94121 1. GENERAL REQUIREMENTS The Contractor shall furnish all planning, administration, equ... Performance Work Statement SAN FRANCISCO VETERANS AFFAIRS MEDICAL CENTER 4150 Clement St. San Francisco, CA 94121 1. GENERAL REQUIREMENTS The Contractor shall furnish all planning, administration, equipment, materials, tools, delivery, disposal, and management necessary to ensure that all services comply with the contract, schedules, instructions from the COR and all applicable laws and regulations. The Contractor shall comply with all specifications and requirements in the contract. The Contractor shall perform all related support functions such as supply, quality control, financial oversight, and maintenance of complete records and files. Scope of work: The purpose of this procurement action is to obtain pressure washing services for the San Francisco Veterans Affairs Medical Center. The contractor shall perform pressure washing services in all designated spaces including exterior spaces; including, but not limited to buildings, walls, staircases, walkways, terraces, ceilings, overhangs, roofs, entry ways, exits, windows, garages, patios, furniture, and signage. Most areas will require an annual treatment, while others, such as main entrances, exits, and stairwells, may require monthly treatments. 1.1 LOCATION OF SERVICES San Francisco Veterans Affairs Medical Center 4150 Clement St. San Francisco, CA, 94121 Oakland Outpatient Veterans Affairs Clinic 2221 Martin Luther King Jr Way, Oakland, CA, 94612 1.2 MANAGEMENT AND SUPERVISION 1.2.1. The Contractor shall designate a supervisor who shall execute, through day-to-day operation, the management and overall supervision of the entire cleaning services effort and shall act as liaison between the COR and the Contractor. The supervisor must have a minimum of 2 years experience in a cleaning service provider company. 1.2.2. MONTHLY MEETINGS. The Supervisor shall participate in monthly scheduled meetings with the COR or designated on site liaison at the offsite where services are provided. Feedback on quality control results and any required corrective measures should be discussed during these meetings as well as any challenges affecting the correct rendering of services as well as notifications of future changes. 1.2.3. SCHEDULES. The Contractor shall be responsible for coordinating all work to be performed under this project with the Contracting Officer and the COR. The Contractor shall maintain work schedules based on an eight-hour workday. If a contractor employee is absent, the Contractor is responsible to provide replacement staff. 1.2.4. QUALITY CONTROL. The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR or on site designed responsible designated by the COR. The COR will schedule surprise inspections of the Contractor s work. 1.2.5. HAZARDOUS AND TOXIC SUBSTANCES. It is the Contractor's responsibility to ensure the safe handling, application, removal, and environmentally sound disposal of all hazardous or potentially hazardous chemicals used under this contract. The Contractor assumes all liability for damage and/or injury for use of chemical products or equipment. All chemicals shall be applied by properly licensed personnel. 1.2.5.1. The Contractor shall notify the COR prior to applications and advise of any danger associated with the use of these products. The Contractor shall obtain approval of the COR for all chemicals used. 1.2.5.2. The Contractor shall supply all Material Safety Data Sheets (MSDS) for products proposed to be used to the COR. 1.2.5.3. The Contractor shall strictly adhere to chemical manufacturer s application, usage, and clean-up directions. The Contractor shall take all precautions necessary to eliminate chemical misuse, personal property damage, and/or damage to wildlife. 1.2.5.4. The Contractor shall satisfy and comply with all local, OSHA, and CAL-OSHA regulations in the handling, application, disposal, and storage of all chemicals and/or hazardous chemicals. 1.2.5.5. The Contractor shall notify the COR in the event of any unusual circumstances regarding plant determination, wildlife death (mammal, fowl, or fish) or other abnormal occurrences. 1.2.5.6. The Contractor shall be responsible for any damages incurred by the improper use, storage, or application of all chemicals or substances used on the premises. 1.2.6. CODES AND STANDARDS. The Contractor, as a minimum, shall meet or exceed the applicable requirements of the latest revision of the following codes and specifications published by the following organizations: (Local Laws) Knowledge of local laws and regulations pertaining to environmental matters. It is not the intent of this specification to restrict the Contractor s work. These specifications are the minimal requirements acceptable. 1.2.7. SAFETY. The Contractor shall safeguard others from their operations and shall ensure their equipment, run-off, and operations do not create a hazard. The Contractor will adhere to and enforce all applicable local safety regulations. The Contractor shall report any accidents, injuries, damages, fires or other incidents of a serious nature or incidents requiring emergency response to the COR and offsite office coordinator, immediately. Contractor personnel shall wear appropriate personal protective equipment for the task being performed. 1.2.8. ENVIRONMENTAL PROTECTION. The Contractor shall against chemical contamination, sediment run-off, construction debris, and other damage. Soil erosion and sediment control provisions and maintenance in accordance with local requirements are required. In the case of a spill or release of any sort, the Contractor shall immediately notify the COR. 1.2.9. USE OF SITE. The properties will be in daily use and will remain so during the work. The Contractor shall not interfere with the occupants use of the existing facilities. The Contractor shall not unreasonably encumber the work area with materials or equipment. The Contractor shall keep the work area clean at all times and shall promptly remove waste materials or rubbish. The Contractor is not to store any equipment onsite overnight without prior approval of the COR. 1.3. SPECIFIC REQUIREMENTS The quality of maintenance and appearance of these facilities are important to the Veterans Affairs. 1.3.1 The Contractor shall perform cleaning work, including furnishing all labor, material, tools/equipment and services, for this requirement. The required cleaning services shall include: 1.3.2. Sweeping excess dirt and debris before and after pressure washing activities. 1.3.3. Pressure washing exterior areas, using chemicals when applicable. 1.3.4. Ensuring standing water and run-off doesn t pose a safety risk. 1.3.5. Using cones or other barriers to ensure the safety of those in proximity to work. 1.3.6. Safeguarding drains, grates, and sewers from debris and chemicals. 2. WORKING HOURS Weekdays between 0800-1700PSTand weekends between 0900-1700 PST. Weekend work will be a requirement for areas with high pedestrian traffic during work week. San Francisco Veterans Affairs Medical Center will require an estimated 275 labor hours the first six months, with an anticipated 550 labor hours per year thereafter. Oakland Outpatient Veterans Affairs Clinic will require an estimated 75 labor hours the first six months, with an anticipated 150 labor hours per year thereafter. 3. PERSONNEL REQUIREMENTS 3.1. GENERAL. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous, or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government. 3.2. STANDARD OF CONDUCT 3.2.1. UNIFORMS AND PERSONAL EQUIPMENT. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. The Contractor shall provide, to each employee and supervisor, uniforms and personal equipment. The Contractor shall also provide personal protective equipment to all its employees. 3.2.2. NEGLECT OF DUTIES. The Contractor shall ensure that there is no sleeping while on duty, unreasonable delay or failure to carry out assigned tasks, conduct of personal affairs during duty hours and refusal to render assistance or cooperate in upholding the integrity of worksite security. 3.2.3. MISBEHAVIOR. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting is not permissible. Also included is participation in disruptive activities, which interfere with normal and efficient office operations. 3.2.4. INTOXICANTS AND NARCOTICS. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects. 3.2.5. FIREARMS. The Contractor shall not allow its employees while on duty to possess any firearm. 3.2.6. CRIMINAL ACTIONS. Contractor employees may be subject to criminal prosecution as allowed by law in certain circumstances including but not limited to the following infractions: Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records; Unauthorized use of Government property, theft, vandalism, or immoral conduct; Unethical or improper use of official authority or credentials; Security violations; or, Organizing or participating in gambling in any form. 3.3. NOTICE TO THE GOVERNMENT OF LABOR DISPUTES. The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract. 4. MATERIALS AND EQUIPMENT The Contractor shall provide all necessary cleaning supplies and equipment to perform the work identified in this contract. The Contractor shall properly dispose of any debris, soil, trash, or other materials generated due to their provided service. 5. INSURANCE 6. AMOUNT OF INSURANCE. The Contractor is required to provide all insurance that is legally necessary. 6.1. THE TYPES AND AMOUNTS OF INSURANCE ARE THE MINIMUMS REQUIRED. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims. 6.2. PERSONAL INJURIES OR DAMAGES. The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to: any property of the Contractor, its officers, agents, servants, employees, or any other person The Contractor shall hold harmless and indemnify the Government from any claims arising, except in the instance of gross negligence on the part of the Government. 6.3. DAMAGE OR THEFT OF MATERIALS AND/OR EQUIPMENT. The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site. 6.4. ACCIDENTS AND INJURY a) The Contractor and its employees shall comply with local California and Federal safety regulations. 7. LAWS AND REGULATIONS 7.1. Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. If there is a conflict between the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer. 7.2. The Contractor shall comply with all local labor laws, regulations, customs, and practices pertaining to labor, safety, and similar matters. 8. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) The Contractor shall establish and implement a complete Quality Control Program (QCP) to assure the requirements of the Contract are met. The QCP is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. A Quality Control Plan must be developed and submitted for approval to the CO and COR prior to issuance of the Notice to Proceed. Upon approval, the Contractor must implement the QCP. The QCP is a living document and may be subject to change depending on the needs of the contract. Revisions to the Plan must be submitted to the CO and COR for approval. The QCP shall include the following, as a minimum: How the Contractor will control quality of supplies and services. How project management, inspections, plan implementation, process improvement changes, correction of deficiencies, and green cleaning compliance will be accomplished. An inspection plan or checklist tailored to the specific building(s) being cleaned and serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the Contract and shall include, but is not limited to: Date of inspection performed Location of inspection Description of findings Description of action(s) taken (if necessary) Signature and date of completion A plan to ensure continuity of services in the event of separation of employees or employee absence. Methods detailing how the Contractor will monitor deficiencies of work output in relation to the performance standards, methods of informing employees of deficiencies in their area(s) of responsibility, and a process to ensure that the deficiencies are corrected and do not reoccur. Government Quality Assurance Surveillance Program The Government will inspect the Contractor using a quality assurance program through random inspections, scheduled inspections, or any other method of inspection that the Government determines reflects the actual successful performance of this contract.