Inactive Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice Page 3 of 27 Combined Synopsis/Solicitation Notice *= Required Field Combined Synopsis/Solicitation Notice Page 1 of 27 SUBJ... Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice Page 3 of 27 Combined Synopsis/Solicitation Notice *= Required Field Combined Synopsis/Solicitation Notice Page 1 of 27 SUBJECT* JANITORIAL SERVICES FOR THE SAN FRANCISCO VA HCS GENERAL INFORMATION CONTRACTING OFFICE S ZIP CODE* 95652 SOLICITATION NUMBER* 36C26123Q1203 RESPONSE DATE/TIME/ZONE 09-24-2023 15:00 PACIFIC TIME, LOS ANGELES, USA ARCHIVE 30 DAYS AFTER THE RESPONSE DATE RECOVERY ACT FUNDS N SET-ASIDE SDVOSBC PRODUCT SERVICE CODE* S201 NAICS CODE* 561720 CONTRACTING OFFICE ADDRESS Department of Veterans Affairs VA Sierra Pacific Network (VISN 21) Network Contracting Office (NCO) 21 3237 Peacekeeper Way, Bldg 200 Suite 204 McClellan Park CA 95652 POINT OF CONTACT* Anna Norcross, Contracting Officer anna.norcross@va.gov PLACE OF PERFORMANCE ADDRESS 4150 CLEMENT STREET SAN FRANCISCO POSTAL CODE CA COUNTRY 94121 ADDITIONAL INFORMATION AGENCY S URL https://www.va.gov URL DESCRIPTION DEPT. OF VETERANS AFFAIRS AGENCY CONTACT S EMAIL ADDRESS ANNA.NORCROSS@VA.GOV EMAIL DESCRIPTION CONTRACTING OFFICER DESCRIPTION Combined Synopsis-Solicitation for Commercial Services Page 27 of 27 Description This is a combined synopsis/solicitation for commercial products and commercial services prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued. This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2023-04, dated June 2, 2023. This solicitation is a 100% set-aside for Service-Disabled, Veteran-Owned, Small Businesses (SDVOSB) that are GSA Federal Supply Schedule contract holders. The associated North American Industrial Classification System (NAICS) code for this procurement is 561720 Janitorial Services, with a small business size standard of $22.0 million. The FSC/PSC is S201 Housekeeping Custodial Janitorial. The Department of Veterans Affairs Network Contracting Office 21, on behalf of the San Francisco VA Healthcare System (SFVAHCS) is seeking to purchase janitorial services for buildings on its main campus located at 4150 Clement Street, San Francisco, CA 94121. Department of Labor Wage Rate Schedule 1974-1257, Revision 49, dated December 22, 2022, applies to this requirement (attached). All interested companies shall provide quotations for the following: PRICE/COST SCHEDULE ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 12.00 MONTH __________________ __________________ Daily Janitorial Services in accordance with the attached Performance Work Statement. Contract Period: Base POP Begin: 10-17-2023 POP End: 10-16-2024 0002 12.00 MONTH __________________ __________________ Periodic carpet cleaning (every month) and hard flooring surface stripping and waxing (every other month) in Bldgs. 200 and 203 in accordance with the attached Performance Work Statement Contract Period: Base POP Begin: 10-17-2023 POP End: 10-16-2024 0003 100.00 HOURS __________________ __________________ Emergency or Special Event Janitorial Services in accordance with the attached Performance Work Statement. These are estimated hours. Contract Period: Base POP Begin: 10-17-2023 POP End: 10-16-2024 1001 12.00 MONTH __________________ __________________ Janitorial Services in accordance with the attached Performance Work Statement. Contract Period: Option Year One POP Begin: 10-17-2024 POP End: 10-16-2025 1002 12.00 MONTH __________________ __________________ Periodic carpet cleaning (every month) and hard flooring surface stripping and waxing (every other month) in Bldgs. 200 and 203 in accordance with the attached Performance Work Statement Contract Period: Option Year One POP Begin: 10-17-2024 POP End: 10-16-2025 1003 100.00 HOURS __________________ __________________ Emergency or Special Event Janitorial Services in accordance with the attached Performance Work Statement. These are estimated hours. Contract Period: Option Year One POP Begin: 10-17-2024 POP End: 10-16-2025 2001 1.00 JB __________________ __________________ Janitorial Services in accordance with the attached Performance Work Statement. Contract Period: Option Year Two POP Begin: 10-17-2025 POP End: 10-16-2026 2002 12.00 MONTH __________________ __________________ Periodic carpet cleaning (every month) and hard flooring surface stripping and waxing (every other month) in Bldgs. 200 and 203 in accordance with the attached Performance Work Statement Contract Period: Option Year Two POP Begin: 10-17-2025 POP End: 10-16-2026 2003 100.00 HOURS __________________ __________________ Emergency or Special Event Janitorial Services in accordance with the attached Performance Work Statement. These are estimated hours. Contract Period: Option Year Two POP Begin: 10-17-2025 POP End: 10-16-2026 GRAND TOTAL __________________ ***BEGIN PERFORMANCE WORK STATEMENT*** The contractor shall provide all management, supervision, tools, equipment, and labor necessary to ensure that aseptic custodial services are performed for the interior spaces in mostly VA administrative and clinical buildings to include public areas, restrooms, waiting room, exam rooms located in Bldgs. 2, 6, 7 - including large canteen, 24, 200, 203 - including small canteen, Bldg. 203, and 208 located on the campus at 4150 Clement Street, San Francisco, CA. 94121 (approximately 277,060 sq. ft.). Contractor shall have aseptic cleaning experience in a medical setting. Services shall be performed in a manner that will maintain a satisfactory facility condition and present an aseptically pleasing, neat and clean professional appearance. Tours of duty will be Monday through Friday, 7:00 am 2:30 pm and 3:30 pm 11:00 pm. The Buildings/Facility listed below will be adjusted by contract modification if a Room/Area number or scope of work is affected. The Building Listing specifies areas and usage that exist at contract commencement date. This listing does not indicate that the usage of the rooms will remain the same for the duration of the contract. The usage may be changed by the medical treatment facility (San Francisco VA Health Care System SFVAHCS) if the overall scope of work of the contract is not affected. A map of the SFVAHCS campus is attached. Daily Cleaning Services Location (Building and/or Trailers) Estimated Square Footage Bldg. 2 (Ground floor) 20,209 Bldg. 6 (Ground through 3rd Floors) 32,089 Bldg. 7 Lg/Canteen/Auditorium/Chapel/ Bathrooms 18,277 Bldg. 24 20,000 Bldg. 200 lobby Radiology Blood Lab Mods 1, 2 & 3 (evening) MP, Eye/ENT (evening) Dental (evening) ASU/PACU Public Restrooms (all floors) Elevators and stairwell 1,678 11,628 6,598 13,096 19,841 5,083 16,324 6,000 Bldg. 203 Ground Floor Small Canteen Lobby Public restrooms (all floors) Elevators and Stairwells 970 1,200 6,000 Bldg. 208 Centers all floors (elevators, restrooms, and stairwells) Basement 5,770 2,297 Total 187,060 Specific Cleaning Services Location (Building and/or Trailers) Estimated Square Footage Bldg. 200 Specific Hard Flooring Surface waxing and stripping and carpet cleaning of 2nd and 3rd floors. 30,000 Bldg. 203 Specific Hard Flooring Surface waxing and stripping and carpet cleaning of Ground Floor, 1st Floor, 2nd Floor, and 3rd Floor 60,000 Total 90,000 BASIC CLEANING SERVICES The contractor shall accomplish all aseptic cleaning tasks to meet the requirements of this SOW and the Service Delivery Summary (SDS) in Attachment 2. The minimum cleaning frequencies are as follows: AREAS TO BE SERVICED FREQUENCY Reception/Lobby Daily Waiting Room Daily All Offices Daily Labs Daily Exam Rooms Daily Kitchen Daily Restrooms Daily Showers Daily Conference Room 5 x or more as needed/week BASIC SERVICES FREQUENCY Empty all trash receptacles Three Times a day or as needed Removal of sharps/Biohazards from exam rooms to storage pickup Daily or as needed Wipe down interior windowsills Weekly Clean and disinfect exam room sinks and counters 5 x or more as needed/week KITCHEN & LOUNGE FREQUENCY Clean and disinfect sink and counters 5 x or more as needed/week Clean out refrigerator & microwave 5 x or more as needed/week Clean exterior of cabinets 5 x or more as needed/week Empty and wipe down trash receptacles 5 x or more as needed/week RESTROOMS & SHOWERS FREQUENCY Spot clean vertical surfaces 5 x or more as needed/week Wipe down horizontal surfaces: counter tops, dispensers, toilets 5 x or more as needed/week Clean and disinfect toilets 5 x or more as needed/week Clean and disinfect showers 5 x or more as needed/week Clean all mirrors 5 x or more as needed/week Dispose of waste and install new liners 5 x or more as needed/week Spot clean and/or shine any waste receptacles 5 x or more as needed/week Wet mop hard surface floors using germicidal product that smells fresh 5 x or more as needed/week Restock hand soaps and paper disposables Weekly and/or as needed CARPETS FREQUENCY Vacuum 5 x or more as needed/week HARD SURFACE FLOORS FREQUENCY Sweep and spot mop 7 x or more as needed/week Medical Center will provide all cleaning products and equipment Weekly and/or as needed Medical Center will supply restroom products and liners, or contactor supplies and bills separately Weekly and/or as needed Medical Center will supply Proven hand soap (without Triclosan) Weekly and/or as needed Medical Center will supply Purell hand sanitizer Weekly and/or as needed General Administrative/Industrial Areas CATEGORY I - Minimum Frequency Standards - BASIC SERVICES (These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.) AREA TYPE M T W TH F PERIODIC SERVICES Administrative offices  X X  X  X X Weekly Outpatient medical clinic exam and treatment areas X X  X  X X Weekly High Use Areas CATEGORY II - Minimum Frequency Standards BASIC SERVICES (These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.) AREA TYPE M T W TH F PERIODIC SERVICES Patient Waiting Room X X  X X X Weekly Entrance and outside Front X X  X  X X Weekly General Administrative/Industrial Areas CATEGORY I - Minimum Frequency Standards RESTROOM SERVICES (These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.) AREA TYPE M T W TH F PERIODIC SERVICES Restrooms  X X  X  X X Weekly ACRONYMS CO Contracting Officer; COR Contracting Officer s Representative; HAMS Hospital Aseptic Maintenance Services; SDS Service Deliver Summary Initial Cleaning: The contractor shall perform an initial cleaning of the entire administrative clinic areas in buildings/trailers to bring the areas up to standards at the beginning of the initial contract performance period. After the initial cleaning service, janitorial services will be required on Monday through Friday during day and evening shifts, unless notified of a change by the COR. It should be noted that as the staff and/or patient load increases, additional servicing may be required. The contracting officer will notify the contractor as soon as possible prior to any planned expansion of services. Maintain Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped daily, wet mopped, and buffed, as needed, to ensure all floors maintain a uniform, glossy appearance that is free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and any other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.  Remove Trash: All trash containers shall be emptied and returned to their initial location. Boxes, cans, or paper placed near a trash receptacle and marked TRASH shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors.  Clean and Disinfect: Completely clean, disinfect with the use of EPA-approved hospital grade germicidal detergent, and polish dry all surfaces of sinks and plumbing fixtures. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors.  Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, streaks, smudges, water, or other foreign matter.  Vacuum Carpets: Vacuum carpeted areas. After daily vacuuming, the carpeted area shall be free of all visible dirt, debris, litter, and other foreign matter. Any spots shall be removed by carpet manufacturer s approved methods, as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service.  Clean Carpets: Regularly spot clean, shampoo, or extract dirty carpet on a scheduled maintenance program or as needed. All spots are to be removed immediately.  Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.  General Spot Cleaning: Spot cleaning will be performed on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, pushbars, kickplates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.  General Dusting: All horizontal surfaces shall be dusted or cleaned to eliminate dust collection, such as floors, vents, empty shelves, door/window frames, above/below base of equipment, etc. BASIC RESTROOMS/LOCKER ROOMS CLEANING SERVICES The contractor shall accomplish all cleaning tasks to meet the requirements of this specification and the Service Delivery Summary (SDS).  Clean and Disinfect: Completely clean and disinfect with the use of a E.P.A. approved Hospital Grade germicidal Detergent all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kickplates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.  Descale Toilet Bowls: Descaling shall be performed monthly as a minimum, or as often as needed, or by request to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.  Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust, and debris. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance, always.  Stock Restroom Supplies: Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap for the soap dispensers, paper towels, and toilet paper do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service date, contractor shall refill within five (5) hours of notification. Event Room Set- Up: Contractor shall set up auditorium, lobbies, or other areas for special event with tables and chairs. The Health Care System will provide contractor with tables and chairs for the required event.  PERIODIC CLEANING SERVICES Clean Interior Windows: Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges, water, and other foreign matter shall be removed from frames, casings, sills, and glass. Strip, Scrub, Seal, and Wax Floors: Floors will be stripped, scrubbed, sealed, and waxed as necessary to maintain a uniform glossy appearance, always. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.  Clean/Shampoo Carpets: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location. Specific Carpet Cleaning and Hard Floor Surface Stripping and Waxing: Carpet Cleaning will be done once a month (12 times/year) and the hard surface stripping and waxing will be done every other month (six times/year) in the following areas: Bldg. 200, 2nd, and 3rd Floor Bldg. 203, Ground Floor, 1st Floor, 2nd Floor, and 3rd Floor Exam Room/Procedure Room Cleaning: All floors shall be dust mopped and wet mopped with an EPA-approved hospital grade germicidal detergent and maintained per acceptable industry standards to reduce the risk of cross contamination to patients and staff.  EMERGENCY OR SPECIAL EVENT CLEANING SERVICES Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room covered under this contract. Contractor shall begin emergency work, as determined by the COR and contracting officer, within one hour of notification, which may be verbal. The contracting officer or designated representative will notify the contractor as soon as a special event requirement is known, but no less than twenty-four (24) hours prior to the event. A completion schedule will be determined for each delivery order.  SERVICE DELIVERY SUMMARY Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Performance Objective Performance Threshold Basic Cleaning Services. Floors, baseboards, corners, and wall edges are free of dirt, dust, and debris. Trash is empty; plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Sinks, faucets, and counter tops are disinfected and have no traces of film, dirt, or smudges. Glass surfaces and mirrors have no traces of film, dirt, smudges, streaks, or water spots. Desktops and horizontal surfaces are disinfected and free of dirt, smudges, and dust. Carpets are free of dirt, debris, litter, and other foreign matter. Dust is not visible. Not to exceed 5 COR-documented customer complaints per month. Basic Restrooms/Showers/Locker Rooms Cleaning Services. Restrooms are disinfected and free of dirt, deposits, streaks, and odors. Toilets, sinks, and showers are disinfected and free of scale, stains, scum, and other deposits. Mirrors have no traces of film, dirt, smudges, streaks, or water spots. Floors are free of litter, dirt, dust, and debris. Supplies are adequate until next service. Not to exceed 5 COR-documented customer complaints per month Periodic Cleaning Services. Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, other stains, and discoloration, always. Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration. Walls and doors are free of scuff marks, dirt, and smudges. Not to exceed 5 COR-documented customer complaints for the reporting period. Emergency or Special Event Cleaning Services. Ordered services will meet the requirements as listed above. Delivery order will not be considered complete until all deficiencies are resolved.    CONTRACTOR-FURNISHED ITEMS All equipment and supplies (including paper towels, toilet paper, etc.) are to be furnished by contractor. The contractor shall supply/utilize the hospital approved liquid anti-microbial hand soap (Proven Without Triclosan agent), Alcohol Foam hand sanitizer (Purell) and germicide detergent. A listing of approved products will be provided during post-award orientation prior to commencement of performance.  GOVERNMENT-FURNISHED ITEMS The government will provide one room for the contractor s use. The government will supply all paper, foam, and soap dispensers and an initial 30-day supply of soap, after which the contractor shall purchase appropriate products to fit the dispensers provided.  HOURS OF OPERATION The contractor shall perform services required by this contract primarily during off-duty hours, weekdays, and weekends. The Contracting Officer s Representative (COR) must approve any changes to the contractor s schedule, in advance. Medical Center operations are conducted Monday through Friday. Day Shift from 7:00 am to 2:30 pm except for federal holidays. Holidays: The contractor will staff employees to work on the following Federal holidays observed by the United States Government: New Year s Day, Martin Luther King Day, President s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Christmas Day, and any other holidays specifically declared by the President of the United States. When a legal holiday falls on a Saturday, the preceding Friday is considered a legal holiday and when holidays fall on a Sunday, the following Monday is considered a legal holiday. CONTRACTOR STAFF REQUIREMENTS The contractor shall be responsible for ensuring all employees receive training appropriate for work in a health care system and office setting and for maintaining patient privacy. Any staff assigned for the performance of this contract shall have the ability to speak and read fluently in English. Reasonable accommodations will be provided whenever possible for contractor employee with disabilities (i.e., hearing impaired, etc.). Supervisor: The Contractor shall appoint a supervisor for the work being performed under the terms of this contract. The Supervisor shall be assigned to the medical center to be able to respond to notifications by the COR. Personnel rosters: Current written rosters of all regular and alternate employees will be provided to the COR/ACOR. Employees not listed on rosters will not be allowed to work in the facility.  Backup Employees: The Contractor shall ensure that sufficient backup employees are trained. The Contractor shall not allow any employee who has not received radiation safety training to enter a restricted area. The Contractor shall also be responsible for ensuring that all employees follow NRC regulations, requirements of SFVAHCS, NRC License, and SFVAHCS regulations regarding radiation safety. This training includes maintaining proper security in restricted areas, unlocking, and locking restricted areas, and ensuring that radioactive waste is not discarded as normal trash.  Employee Physical Examinations: Contractor's employees are required to have a physical examination prior to work on any given contract; each employee is expected to be in good physical health and able to work in patient care areas without risk to the patients. No personnel shall be assigned to this contract who are not in good physical health or pose a risk to patients. Contractor's personnel who acquire a communicable illness shall not perform service under the contract and shall be free of illness before returning to work.  Records: Records of all employee training shall be maintained by the Contractor and made available to the COR, upon request. Miscellaneous: Contractor personnel shall not consume food, snacks, drinks, or tobacco products except during specified break periods and only in appropriate designated break/smoking areas. Unauthorized smoking, eating, theft or pilferage by Contractor personnel shall constitute adequate cause for the Government to require that the Contractor immediately remove the offender(s) from employment on the health care system facility premises for the duration of this contract. QUALITY CONTROL/QUALITY ASSURANCE The Contractor shall establish and maintain a complete quality control program to ensure the requirements of the contract are met. One copy of the Contractor s basic Quality Control Program shall be provided to the COR 15 days after contract award effective date. An updated copy shall be provided the CO and COR as changes occur. The quality control program shall include, but are not be limited to the following: An inspection system covering the required services. The plan shall specify the areas to be inspected on either a scheduled or unscheduled basis and how often inspections shall be accomplished. The plan shall provide methods for identifying and preventing deficiencies and how the Contractor shall prevent the level of performance from becoming unacceptable. On-site records of all inspections conducted by the Contractor and necessary corrective action taken. A system to record all inspections conducted by the Contractor and record corrective action. These documents shall be made available to the COR or designated representative during the term of the contract. QUALITY ASSURANCE MONITORING QASP: The Government will provide a copy of its QASP to the Contractor within 30 days after contract award effective date. Surveillances: The Government will monitor and evaluate the Contractor s performance using random, scheduled, and unscheduled inspections. Observations will be recorded by the COR or designated representative and when an observation indicates defective performance, the COR will request the Contractor or designated representative to initial the observation. Quality Assurance visits to the individual facilities will be conducted by the COR on a regular basis and unscheduled basis. Performance Evaluation Meeting: The CEH shall be required to meet with COR to discuss contract performance. The COR will schedule meetings as needed with the CEH. The Contractor may request a meeting to discuss Contract Discrepancy Reports. Resolutions to Poor Performance: The COR will communicate with the CO on performance issues on a timely manner and should make attempts to communicate the issues with the Contractor. The COR will document all poor or non-performances and attempt to resolve them with the Contractor and forward such documentation to the CO. Contractor s Standard Operating Procedures Manual: The Contractor s SOP documenting basic procedures shall be available to the COR. This manual shall be a comprehensive description of Contractor s procedures and designed for Contract s personnel for general reference purposes. It shall contain the procedures necessary to perform complete services required by this PWS. The Contractor shall present the SOP manual prior to the start of contract performance. Any and all updates shall be adapted to each different site as needed. When changes occurred, the updates shall be provided to the COR prior to implementation. BUILDING SECURITY AND CONSERVATION The cleaning staff will perform tasks during off shifts and the contractor shall be responsible for securing all doors. Contractor shall be provided keys or allowed access to all buildings and rooms/areas requiring cleaning. Keys to staff offices and clinic areas will be provided during the post award orientation conference. The government may choose to accompany contractor personnel when in certain secured areas. Keys provided to the Contractor shall not be duplicated or removed from the premises of the SFVAHCS. All keys not issued for the day shall be retained in the designated locked key box. Only shift leaders will be issued a master key and it shall be in their possession while they are on duty. Contractor shall be responsible for immediately reporting lost keys to the COR or the SFVAHCS Assistant Hospital Officer. The government, at the contractor's expense, (including rekeying all doors that were affected by the lost key) shall replace any keys lost by contractor personnel. In the event a master key is lost or duplicated, the government shall replace all locks and keys on that system. The total cost will be deducted from the monthly payment due the contractor. If a standard key is lost, the government shall replace the lock for that room and the total cost will be deducted from the monthly payment due the contractor. Contractor s employees shall not allow anyone use of any key in their possession. They shall not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties. All rooms/areas unlocked for cleaning shall not be left unattended during the cleaning process and shall be locked by contractor personnel after completion of cleaning duties. If any difficulty is encountered in keeping areas locked or windows closed and locked, the COR shall be notified. Contractor personnel shall turn off all lights they turned on when entering an area. Training Requirements: The contractor shall provide evidence that its employees are trained in providing janitorial services for a healthcare system, in all aspects of cleaning and in the use of all chemicals utilized by the contractor. The contractor shall ensure that a minimum of 20 hours of job-specific training is conducted per year, per contract employee. Training shall include the following: Minimum Contractor-Furnished Training: Initial training shall cover the following topics listed in 29 Code of Federal Regulation (Labor) 1910.l-1910.1450 and include the item listed below. Training should not be less then two full days. General orientation of basic bacteriological concepts, including the basics of how disease is caused and transmitted, how it can be prevented, reduced, or contained through proper environmental sanitation methods. Infection control orientation, specifically relating duty functions to the technical provisions of this specification. Proper use and handling of germicidal detergents, supplies and equipment. Care and maintenance of contractor and government-furnished property. Familiarization with local fire prevention and safety procedures. Familiarization with applicable facility policies/regulations and their effect on sanitation services. Familiarization with the contractor's procedures manual. Individual duties and responsibilities. Procedures for replenishing cleaning supplies and obtaining equipment repair. Role of ...