Inactive Total Small Business Set-Aside (FAR 19.5)

Department of Veterans Affairs VHA Public Health National Program Office Palo Alto Health Care Center Palo Alto, CA 94304 SCOPE OF WORK for Abbott Laboratory Instruments Maintenance BACKGROUND: The De... Department of Veterans Affairs VHA Public Health National Program Office Palo Alto Health Care Center Palo Alto, CA 94304 SCOPE OF WORK for Abbott Laboratory Instruments Maintenance BACKGROUND: The Department of Veterans Affairs (VA), VHA Public Health National Program Office conducts public health surveillance and research within VA focusing on biosurveillance and healthcare-associated infections (HAI). Since 2006, the Public Health National Program Office has operated as the surveillance arm of Patient Care Services with a primary goal of developing advanced capabilities for collection and analysis of healthcare-related data for surveillance of infectious diseases, chronic illnesses, natural disasters, environmental exposures, as well as biologic and chemical threats. It also includes syndromic surveillance for early detection of outbreaks and monitoring of disease trends. The VHA Public Health National Program Office, located at the Palo Alto Healthcare System in California, is at the forefront of this endeavor, and is expanding its capabilities to rapidly detect a broad range of infectious agents by operating the Public Health Reference Laboratory (PHRL). PHRL is a CLIA-licensed and CAP-certified laboratory offering high complexity validated assays for clinical care and public health investigations to all VA medical centers. PHRL, as a national referral laboratory, recently increased its surge capacity in response to the pandemic for VA COVID testing. Through use of the latest testing platforms, increased adoption of automation, and incorporating highly effective software tools, PHRL completes over 2,000 COVID-19 tests weekly. PROJECT SCOPE: This is a request for annual Maintenance and Support Agreements for each of three laboratory analysis systems used in PHRL. All equipment is of the Abbott Laboratories Inc. brand equipment that PHRL uses for testing Veteran patient clinical samples. The contractor support personnel will be factory trained and certified field service specialists for the systems supported under this contract. The contractor will identify a single Point-of-Contact for each PHRL system who will serve as a liaison with PHRL for service and support coordination, escalations, and inventory and supply isues. The following sections itemize the required maintenance and support requirements for each laboratory system. 2.1 Abbott Alinity M, molecular assay analysis system. For the Alinity M instrument, the contractor shall provide Standard Service Coverage consisting of a 3-day response time to any reported problem, onsite service during business hours (8am 5pm) from Monday through Friday, and full phone support from 6am to 6pm, Monday through Friday. The Standard Service Coverage will also include (a) Proactive and Predictive Remote support, (b) standard maintenance and repair services to include required software and hardware upgrades and replacement parts for failed and worn parts, (c) Field support and Assay support including onsite support within 3 days when needed, (d) On-Site Service Coverage during normal business hours, (e) Customer Phone Support during normal business hours, and (f) Operator Training. 2.2 Abbott Alinity I, immunoassay analysis system For the Alinity I instrument, the contractor shall provide Next-Day Service Coverage consisting of an on-site, next-day response time to reported problems. Service coverage will include business hours (8am 5pm) from Monday through Friday (except holidays). On-site support will be delivered for any problem or request reported on the prior business day under this service coverage. The contractor will provide full 24 hours per day, 7 days per week phone support to include priority routing for PHRL. Service coverage will also include (a) the contractor s standard uptime service level agreement (SLA), (b) replacement parts and manufacturer recommended maintenance, (c) remote diagnostics services, (d) virtual remote support to see and interact with the machine to resolve machine problems, (e) equipment monitoring services, (f) downloadable updates and safety improvements, and (g) consulting services to support service and business needs. 2.3 Abbott m2000, molecular diagnostics analyzer For the m2000 instrument, the contractor shall provide Standard Service Coverage consisting of a 3-day response time to any reported problem, onsite service during business hours (8am 5pm) from Monday through Friday, and full phone support from 6am to 6pm, Monday through Friday. The Standard Service Coverage will also include (a) Proactive and Predictive Remote support, (b) routine maintenance and repair services, (c) Field support and Assay support, (d) On-Site Service Coverage during normal business hours, (e) Customer Phone Support, and (f) onsite Operator Training. DEFINITIONS: COR Contracting Officer s Representative SITE LOCATION: Department of Veterans Affairs VHA Public Health National Program Office 3801 Miranda Avenue, Palo Alto, CA 94304 Objectives This request will provide the purchase of a Maintenance Contract to cover service and maintenance of the listed pieces of equipment. 6. Project Management Plan No project management is required for this purchase. Â Project Tasks The vendor will provide parts and service. Reporting Requirements and Deliverables Vendor will provide parts, service, routine maintenance, on-site support, phone support services, training, and reports thereof. PHASING AND INSTALLATION SCHEDULE: Delivery 30 days ARO. SOURCES: Market Research for Sources Internet searches, scientific supplier catalogs, and knowledge of the field, having worked in it for over 20 years. Competition Quotes will be obtained from potential contractors. 13. GOVERNMENT-FURNISHED PROPERTY None 14. GOVERNMENT FURNISHED INFORMATION None 15. SECURITY CONSIDERATIONS The C&A requirements do not apply, and a Security Accreditation Package is not required. 16. CONTRACT ADMINISTRATION The contract will be administered by the Procuring Contracting Officer, (National Acquisition Center (NAC)), and the Contracting Officer Representative (Michael Winter, PHNPO). The COR will be responsible for quality control through Inspection and acceptance of all deliverables, as appropriate.