DH01--Point to Point Communication System Software Renewal Brand Name or Equal to Vocera
THIS IS A SOURCES SOUGHT NOTICE ONLY. This is not a solicitation for bids, proposals, proposal abstracts, or quotations. The purpose of this Sources Sought Notice is to obtain information regarding th... THIS IS A SOURCES SOUGHT NOTICE ONLY. This is not a solicitation for bids, proposals, proposal abstracts, or quotations. The purpose of this Sources Sought Notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. The responses received from interested contractors will assist the Government in determining the appropriate acquisition method. The intended contract is a firm-fixed price. The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 20, is conducting market research to identify potential sources which can provide the following in support of VA Portland Healthcare System, Portland, Oregon 97239-2964. VA Portland Healthcare System has a need for a base plus four-year contract to provide software maintenance and support services for their Vocera Point-to-Point Communication System. This is a Brand Name or Equal requirement where the proposed software must be compatible with the existing system. There is no NAICS code waiver. Vendor shall be an OEM, authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system, verified by a authorization letter or other documents from OEM. 1. Contract Title. Wireless Communications Solution 2. Background. Reliable and effective communication is an on-going issue for both direct patient care and clinical and non-clinical critical support services. VA Portland Health Care System (VAPORHCS) has identified a strategic initiative to implement a state-of-the-art hands-free wireless communications solution to improve veteran care, including safety and satisfaction as well as staff efficiency. This solution is based on best practices at Puget Sound VA as well as over eighty (80) other VA facilities nation-wide. This solution has been deployed at VAPORHSC for nearly 5 years. This system is used hospital wide for securely broadcasting voice messages immediately to select staff, individuals or groups on a prioritized basis to facilitate routine and urgent communication requirements. It is also connected into the hospital nurse call system, the Philips monitoring system, the current and future Electronic Health Record (Vista and Cerner, or equivalent) and other hospital systems to provide real-time communication/alerts directly to the assigned clinical staff. Improving communication for our mission-critical mobile environment enables healthcare professionals and support staff on all levels to work more efficiently, reduce alarm fatigue, reliance on old pager technology for alerts, and improve employee and patient satisfaction. 2.1 Price/Cost Schedule. ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 1.00 EA __________________ __________________ 920-01339 511210 Vocera Premier Support, Enterprise License - Voice, 600 Users Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-01339 0002 1.00 EA __________________ __________________ 920-01930 511210 Vocera Premier Support, Enterprise License - Voice, 300 User Add-On Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-01930 0003 1.00 EA __________________ __________________ 920-01929 511210 Vocera Premier Support, Enterprise License - Voice, 150 User Add-On Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-01929 0004 2.00 EA __________________ __________________ 920-01742 OM Vocera Premier Support, Enterprise License - Voice, 50 User Add-On Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-01742 0005 8.00 EA __________________ __________________ 920-01111 511210 Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-01111 0006 1.00 EA __________________ __________________ 920-02050 511210 Vocera Premier Support, Messaging, 50 users Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-02050 0007 3.00 EA __________________ __________________ 920-02080 511210 Vocera Premier Support, Messaging, 300 user add-on Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-02080 0008 4.00 EA __________________ __________________ 920-02078 511210 Vocera Premier Support, Messaging, 50 user add-on Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-02078 0009 1.00 EA __________________ __________________ 920-02077 511210 Vocera Premier Support, Messaging, 25 user add-on Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-02077 0010 1.00 EA __________________ __________________ 920-01965 OM Vocera Platform, Premier Support, Instance Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-01965 0011 6.00 EA __________________ __________________ 920-04137 OM Vocera Platform, Premier Support, Virtual Appliance Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-04137 0012 1.00 EA __________________ __________________ 920-00430 OM Engage, Premier Support, Instance Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-00430 0013 2.00 EA __________________ __________________ 920-00438 OM Engage, Premier Support, Virtual Appliance Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-00438 0014 339.00 EA __________________ __________________ 920-00435 511210 Engage, Premier Support, Enterprise License, Per Bed Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 920-00435 0015 1.00 EA __________________ __________________ 240-01405 OM Vocera Premier Plus Support Services upgrade (Annual) Contract Period: Base POP Begin: 09-01-2025 POP End: 08-31-2026 LOCAL STOCK NUMBER: 240-01405 1001 1.00 EA __________________ __________________ 920-01339 511210 Vocera Premier Support, Enterprise License - Voice, 600 Users Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-01339 1002 1.00 EA __________________ __________________ 920-01930 511210 Vocera Premier Support, Enterprise License - Voice, 300 User Add-On Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-01930 1003 1.00 EA __________________ __________________ 920-01929 511210 Vocera Premier Support, Enterprise License - Voice, 150 User Add-On Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-01929 1004 2.00 EA __________________ __________________ 920-01742 OM Vocera Premier Support, Enterprise License - Voice, 50 User Add-On Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-01742 1005 8.00 EA __________________ __________________ 920-01111 511210 Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-01111 1006 1.00 EA __________________ __________________ 920-02050 511210 Vocera Premier Support, Messaging, 50 users Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-02050 1007 3.00 EA __________________ __________________ 920-02080 511210 Vocera Premier Support, Messaging, 300 user add-on Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-02080 1008 4.00 EA __________________ __________________ 920-02078 511210 Vocera Premier Support, Messaging, 50 user add-on Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-02078 1009 1.00 EA __________________ __________________ 920-02077 511210 Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-02077 1010 1.00 EA __________________ __________________ 920-01965 OM Vocera Platform, Premier Support, Instance Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-01965 1011 6.00 EA __________________ __________________ 920-04137 OM Vocera Platform, Premier Support, Virtual Appliance Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-04137 1012 1.00 EA __________________ __________________ 920-00430 OM Engage, Premier Support, Instance Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-00430 1013 2.00 EA __________________ __________________ 920-00438 OM Engage, Premier Support, Virtual Appliance Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-00438 1014 339.00 EA __________________ __________________ 920-00435 511210 Engage, Premier Support, Enterprise License, Per Bed Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 920-00435 1015 1.00 EA __________________ __________________ 240-01405 OM Vocera Premier Plus Support Services upgrade (Annual) Contract Period: Option 1 POP Begin: 09-01-2026 POP End: 08-31-2027 LOCAL STOCK NUMBER: 240-01405 2001 1.00 EA __________________ __________________ 920-01339 511210 Vocera Premier Support, Enterprise License - Voice, 600 Users Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-01339 2002 1.00 EA __________________ __________________ 920-01930 511210 Vocera Premier Support, Enterprise License - Voice, 300 User Add-On Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-01930 2003 1.00 EA __________________ __________________ 920-01929 511210 Vocera Premier Support, Enterprise License - Voice, 150 User Add-On Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-01929 2004 2.00 EA __________________ __________________ 920-01742 OM Vocera Premier Support, Enterprise License - Voice, 50 User Add-On Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-01742 2005 8.00 EA __________________ __________________ 920-01111 511210 Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-01111 2006 1.00 EA __________________ __________________ 920-02050 511210 Vocera Premier Support, Messaging, 50 users Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-02050 2007 3.00 EA __________________ __________________ 920-02080 511210 Vocera Premier Support, Messaging, 300 user add-on Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-02080 2008 4.00 EA __________________ __________________ 920-02078 511210 Vocera Premier Support, Messaging, 50 user add-on Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-02078 2009 1.00 EA __________________ __________________ 920-02077 511210 Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-02077 2010 1.00 EA __________________ __________________ 920-01965 OM Vocera Platform, Premier Support, Instance Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-01965 2011 6.00 EA __________________ __________________ 920-04137 OM Vocera Platform, Premier Support, Virtual Appliance Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-04137 2012 1.00 EA __________________ __________________ 920-00430 OM Engage, Premier Support, Instance Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-00430 2013 2.00 EA __________________ __________________ 920-00438 OM Engage, Premier Support, Virtual Appliance Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-00438 2014 339.00 EA __________________ __________________ 920-00435 511210 Engage, Premier Support, Enterprise License, Per Bed Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 920-00435 2015 1.00 EA __________________ __________________ 240-01405 OM Vocera Premier Plus Support Services upgrade (Annual) Contract Period: Option 2 POP Begin: 09-01-2027 POP End: 08-31-2028 LOCAL STOCK NUMBER: 240-01405 3001 1.00 EA __________________ __________________ 920-01339 511210 Vocera Premier Support, Enterprise License - Voice, 600 Users Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-01339 3002 1.00 EA __________________ __________________ 920-01930 511210 Vocera Premier Support, Enterprise License - Voice, 300 User Add-On Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-01930 3003 1.00 EA __________________ __________________ 920-01929 511210 Vocera Premier Support, Enterprise License - Voice, 150 User Add-On Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-01929 3004 2.00 EA __________________ __________________ 920-01742 OM Vocera Premier Support, Enterprise License - Voice, 50 User Add-On Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-01742 3005 8.00 EA __________________ __________________ 920-01111 511210 Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-01111 3006 1.00 EA __________________ __________________ 920-02050 511210 Vocera Premier Support, Messaging, 50 users Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-02050 3007 3.00 EA __________________ __________________ 920-02080 511210 Vocera Premier Support, Messaging, 300 user add-on Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-02080 3008 4.00 EA __________________ __________________ 920-02078 511210 Vocera Premier Support, Messaging, 50 user add-on Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-02078 3009 1.00 EA __________________ __________________ 920-02077 511210 Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-02077 3010 1.00 EA __________________ __________________ 920-01965 OM Vocera Platform, Premier Support, Instance Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-01965 3011 6.00 EA __________________ __________________ 920-04137 OM Vocera Platform, Premier Support, Virtual Appliance Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-04137 3012 1.00 EA __________________ __________________ 920-00430 OM Engage, Premier Support, Instance Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-00430 3013 2.00 EA __________________ __________________ 920-00438 OM Engage, Premier Support, Virtual Appliance Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-00438 3014 339.00 EA __________________ __________________ 920-00435 511210 Engage, Premier Support, Enterprise License, Per Bed Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 920-00435 3015 1.00 EA __________________ __________________ 240-01405 OM Vocera Premier Plus Support Services upgrade (Annual) Contract Period: Option 3 POP Begin: 09-01-2028 POP End: 08-31-2029 LOCAL STOCK NUMBER: 240-01405 4001 1.00 EA __________________ __________________ 920-01339 511210 Vocera Premier Support, Enterprise License - Voice, 600 Users Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-01339 4002 1.00 EA __________________ __________________ 920-01930 511210 Vocera Premier Support, Enterprise License - Voice, 300 User Add-On Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-01930 4003 1.00 EA __________________ __________________ 920-01929 511210 Vocera Premier Support, Enterprise License - Voice, 150 User Add-On Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-01929 4004 2.00 EA __________________ __________________ 920-01742 OM Vocera Premier Support, Enterprise License - Voice, 50 User Add-On Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-01742 4005 8.00 EA __________________ __________________ 920-01111 511210 Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-01111 4006 1.00 EA __________________ __________________ 920-02050 511210 Vocera Premier Support, Messaging, 50 users Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-02050 4007 3.00 EA __________________ __________________ 920-02080 511210 Vocera Premier Support, Messaging, 300 user add-on Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-02080 4008 4.00 EA __________________ __________________ 920-02078 511210 Vocera Premier Support, Messaging, 50 user add-on Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-02078 4009 1.00 EA __________________ __________________ 920-02077 511210 Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-02077 4010 1.00 EA __________________ __________________ 920-01965 OM Vocera Platform, Premier Support, Instance Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-01965 4011 6.00 EA __________________ __________________ 920-04137 OM Vocera Platform, Premier Support, Virtual Appliance Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-04137 4012 1.00 EA __________________ __________________ 920-00430 OM Engage, Premier Support, Instance Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-00430 4013 2.00 EA __________________ __________________ 920-00438 OM Engage, Premier Support, Virtual Appliance Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-00438 4014 339.00 EA __________________ __________________ 920-00435 511210 Engage, Premier Support, Enterprise License, Per Bed Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 920-00435 4015 1.00 EA __________________ __________________ 240-01405 OM Vocera Premier Plus Support Services upgrade (Annual) Contract Period: Option 4 POP Begin: 09-01-2029 POP End: 08-31-2030 LOCAL STOCK NUMBER: 240-01405 GRAND TOTAL __________________ 3. Applicable Documents. In performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following: 44 U.S.C. § 3541, Federal Information Security Management Act (FISMA) of 2002 FIPS Pub 201, Personal Identity Verification of Federal Employees and Contractors, March 2006 5 U.S.C. § 552a, as amended, The Privacy Act of 1974 42 U.S.C. § 2000d Title VI of the Civil Rights Act of 1964 VA Directive 0710, Personnel Suitability and Security Program, September 10, 2004 VA Directive 6102, Internet/Intranet Services, July 15, 2008 36 C.F.R. Part 1194 Electronic and Information Technology Accessibility Standards, July 1, 2003 Office of Management & Budget (OMB) Circular A-130, Management of Federal Information Resources, November 28, 2000 32 C.F.R. Part 199, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS) An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008 Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998 Homeland Security Presidential Directive (12) (HSPD-12) VA Directive 6500, Information Security Program, August 4, 2006 VA Handbook 6500.6, Contract Security, March 12, 2010 Program Management Accountability System (PMAS) portal (reference PWS References Technical Library at https://www.voa.va.gov/) National Institute Standards and Technology (NIST) Special Publications 4. Scope. The Contractor shall deliver to the Government a communications solution (referred to heretofore as the System) which uses a wearable badge and an application installed on Government Furnished Equipment (GFE) iPhone to link a variety of hospital systems together to streamline facility-wide communication. The System shall be capable of bidirectional communication of patient information with VISTA/CPRS and Cerner (or equivalent) EHMRs (detailed in section 6.6.x Integration Capabilities). The Contractor shall provide software, a perpetual software license, hardware, installation, implementation, training, software maintenance, upgrades, and technical support services. Across all tasks and deliverables, the Contractor shall provide project planning and management support. More details regarding specific deliverables are provided below. 5. Installation and Implementation: The Contractor shall provide all services and supplies required to install the System at the Portland and Vancouver VA campus locations, including the setup, configuration, and testing of all virtual servers and interfaces required to achieve integration of the System. The System will be scalable with supporting quantities of badges and smart badges for the Portland Campus and badges for the Vancouver campus. They are replaced as the need becomes necessary. 5.1 The Contractor shall provide an on-site readiness assessment covering the Portland and Vancouver VA campuses. This assessment will examine the current network infrastructure, including Wi-Fi hardware and coverage, to determine its ability to support the System. 5.1.1 The Contractor will make recommendations to the VA regarding any changes or additions to the current network infrastructure which would be necessary for successful implementation and sustainment of the System. 5.2 The Contractor shall conduct a series of call flow design sessions. The design sessions will consist of clinical call flow analyses to develop clinical roles, groups, forwarding, naming conventions, and permanent and temporary group parameters. 5.2.1 The Contractor shall also document, design and develop room groups for staff assignments, allowing end user association with room/group roles nested within the call flow design. 5.2.2 The design calls shall also include functional and technical design for any interfaces with 3rd party systems. 5.2.3 Contractor shall perform analysis with Biomed and Information Technology departments to ensure proper integration with current hospital systems, i.e. nurse call system. 5.2.4 The Contractor shall produce Visio or equivalent diagram(s) to document the call flows and integrations with external systems (phones, nurse call, etc.) as discussed in the design sessions. 5.3 The Contractor must receive written (such as via email) acceptance of the key deliverables listed below from the VA prior to proceeding with System implementation. 5.3.1 Initial site readiness survey 5.3.2 Workflow/system design, including call flows & any 3rd party integrations 5.3.3 Project plan (including any decisions regarding timeline, options for staggered rollout, etc.) 5.4. Change orders for the project plan must be initiated by the VA in writing (such as via email) and mutually agreed upon prior to institution of any changes. 5.5 Installation and implementation shall not be considered complete until the Government has verified that the System is fully functional and available for use without further configuration and/or programming, by trained VA staff, at all required locations. 5.6 The Contractor must comply with national and local VA policies regarding on-site work, including (but not limited to) as applicable: online training, contractor orientation, notification policy for work on-site, ICRA/ILSM development, obtaining PIV or other credentials. 6. System Performance: The Contractor shall deliver a System to VA that includes and meets or exceeds the following: 6.1 The System shall be designed, installed, and implemented to deliver 95% or better system uptime. 6.2 The System shall provide, at minimum, the following functionality: 6.2.1 Provide a communication solution using a badge or smart badge with an application installed on GFE phones that links a variety of hospital systems together to streamline facility-wide communication. 6.2.2 Reduce alert fatigue by creating workflows that direct the right alerts to the right people and reduce extraneous alerts. Consolidate the numerous existing communication devices into one wireless device. Improve efficiency and patient safety by reducing the need to check the computer for stat orders or return to the nurses station to answer call lights. Ability to be used inter-departmentally throughout the facility. Provide a variety of device options to accommodate needs of various clinicians and support staff: Voice-controlled/Hands-free badge with breakaway lanyard, ability to add vendor application to existing GFE, iPhone, Desktop app. Automated communication workflows and a System which links into existing hospital notification and alarm systems. Ability to track usage data on the System and devices. User and Group Management Functionality: Active Directory information can be used to create and manage user and group information and workflow. End-user privilege management: user configuration options, group configuration options, configurable group privileges, assignment of management authority. Contractor shall provide a full-time, onsite system administrator to help configure and test user profiles, manage user accounts and reset passwords. Integration Capabilities: Integrate with the current VISTA Computerized Patient Record System (CPRS) and Cerner (or equivalent) for various notifications. i.e. stat orders, critical lab results, PRN effectiveness, etc. Any software which would need to be utilized by end users shall be TRM-approved so it may be allowed to be installed on IT workstations and not require purchase of additional computers. Any mobile aspect of the solution should have approval by the VA to be accessed on GFE mobile iOS phones. Integration with current and future planned 3rd party systems: -Centrak patient elopement system (for Vancouver) -Code Blue paging system -Bed Management System -Current nurse call system using either Spok or Engage to link to badges -GetWell Network -Facility pagers -Transport communication devices -Cisco desk/mobile phones -External phones (SMS) -Email -Active Directory -Virtual patient monitoring Hardware Requirements: 6.5.1 The Contractor shall provide a System which can be operated exclusively on a virtual server platform which requires no physical hardware. 6.5.1.2 The VA will provide the virtual servers required for the System for the Portland and Vancouver VA campuses. Contractor shall provide all materials (hardware, licenses, software, etc.) required to establish complete and separate Systems for the Portland and Vancouver campuses. Contractor shall provide all device hardware, batteries, and chargers required for complete deployment of the proposed system. All wireless communication devices must be FIPS 140-2 certified. Devices must be resistant to background noise and have voice recognition capabilities to support use in high noise environments. Batteries should have the ability to do a hot swap. Battery life must last for an entire 12-hour shift. Minimum: 3 hours of talk time. Device must have privacy options or headset jacks. Devices must be durable and resistant to breaking caused by drops, or normal wear and tear. Voice-controlled/hands-free device should be lightweight. No more than 3.5 oz. including the battery. Devices must work on a shared device model (log in and out of the device by multiple users). Network Requirements: System shall utilize the existing Government owned and operated network. Contractor shall provide recommended upgrade specifications for Government owned and operated networks, to be acquired and installed under separate contract, including ongoing consultation and recommendations as System upgrades are disseminated, throughout the life of the contract. Initial and Ongoing Maintenance, Support, and Service: Contractor Shall provide nursing assignment integration. Contractor shall certify all system component updates, upgrades, bug fixes, and other recommended System modifications are rigorously tested and proven to be stable prior to installation and implementation. Contractor shall not install and/or implement any custom, alpha, or beta developmental software versions, modules, plug-ins, etc. beyond the version(s) specified within the original proposal without written Contracting Officer approval prior to installation of the same. Contractor shall provide an initial list of any/all 3rd party software components included in the System and update list whenever any 3rd party components are added, deleted, or modified. Contractor shall provide an initial planned release schedule including major as well as feature/function releases and provide updates to the planned release schedule immediately when any change is made to the schedule (same day). Contractor shall provide complete descriptions of all System upgrades including dates within the calendar year prior to initial system installation. Contractor shall provide a complete description of the licensing model(s) employed at the time of original system installation and not change the licensing model without written approval from the Contracting Officer. Contractor shall maintain and provide an initial and updated list of any/all known compatibility issues to include issues with antivirus software. Contractor shall provide ongoing operating system and database updates throughout the life of the contract at no additional charge. Contractor shall provide a persistent, full-time employee to serve as a System Administrator, whose duties shall include the following: Be assigned to physical workspace at the VA Portland VA Health Care System. Begin working with the VA from the start of the planning/implementation phases of the project. Serve as ongoing trainer for new and existing employees, as well as for back-up system administrators identified by VA. Configure and test existing and new user profiles or groups in the system. Manage user accounts, password resets. Assist with design and creation of new workflows throughout the life of the System as identified by VA Portland or Vancouver staff on an ongoing basis. This includes integration with future hospital technologies such as upgraded nurse call system. Contractor shall provide remote system support via VPN/remote access (note: contractor shall utilize the VA national Site-to-Site VPN, or the Contractor shall work with the Office of Cyber and Information Security and VISN20 Information Security Officers to establish a client-based VPN). Contractor shall notify the COR (or POC if COR is not available) within two (2) business hours when any System failures occur that impair the ability of the contractor to provide full functionality of the System. Contractor shall provide a VA Directive 6550 v3 document for any part of the solution considered by the VA to be a candidate for Medical Device Isolation Architecture or Specialized Device Isolation Architecture. Contractor shall attend meetings or conference calls scheduled by the COR to address areas of concern and exchange information to ensure consistent high levels of professional service...
Data sourced from SAM.gov.
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