The contract covers OEM-standard maintenance, repair, preventive maintenance, parts, software updates, and help desk support for seven Stryker Operon D860 operating surgical tables at the VA medical center. The contractor must use OEM-trained technicians, guarantee 95% uptime, and keep equipment in optimum working condition, including OEM-recommended PM intervals and software updates at no additional cost. Unscheduled service must be available during standard business hours Monday–Friday 8:00 AM–5:00 PM at no extra cost, with non-emergency onsite response within 48 hours and mission-critical onsite corrective action within 24 hours. Support includes 24/7 emergency phone support, weekday technical phone support 7:00 AM–7:00 PM, callbacks within 2 hours, comprehensive OEM parts coverage including batteries/handpieces, overnight loaner handpieces within 48 hours, and safety/reliability modifications at no extra charge. The contractor handles shipment costs and tracking notifications, accepts government-furnished equipment as-is, provides its own tools/manuals, and performs services on-site with PM scheduled in advance to avoid disrupting patient care.