The VA’s Member Service Training and Quality Department is conducting market research through this Sources Sought/RFI to identify qualified vendors. It seeks a comprehensive, scalable customer service and professional skills training solution delivered as flexible online learning with interactive video-based content, realistic workplace scenarios, and knowledge reinforcement. The solution must allow the department to license approved training content, concepts, methodologies, scenarios, exercises, and supporting materials for integration into instructor-led training. Qualified vendors must be SAM-registered and able to comply with FAR Limitations of Subcontracting; interested firms should provide a capability statement, business size under NAICS 611430 and socioeconomic category, SAM UEI, and FSS/GSA contract number if applicable. This notice is for information and planning only, and no award will be made from this posting.