MiPACS Licenses and Support OKC, Yukon & Norman Dental
This amendment answers vendor questions and revises the MiPACS perpetual site license/support requirement. Existing site licenses remain covered under a prior service agreement, while newly purchased licenses require their own first-year OEM support agreement under this effort. PHI and Business Area Agreement requirements were deleted because support calls will involve local maintenance personnel without PHI access. Vendors are not expected to resolve defects covered by the OEM warranty or future updates covered by the support agreement; initial software is expected to be fully functional, with OEM support handling defect reports and updates. The SOW start date was updated to align with RFQ publication, the option-year clause was removed, and a standard six-month service extension remains available for unforeseen performance needs.