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Alcon Preventive Maintenance and Repair Service Agreement Billings Majestic VA Health Care System BRIEF SCOPE OF WORK (This is for information only) PURPOSE: Veterans Affairs requires a contractor to ... Alcon Preventive Maintenance and Repair Service Agreement Billings Majestic VA Health Care System BRIEF SCOPE OF WORK (This is for information only) PURPOSE: Veterans Affairs requires a contractor to provide preventive maintenance (pm), and repair service agreement, for Alcon phacoemulsifiers at the Benjamin Charles Steele VA Clinic, Billings, MT. Services are to be performed in accordance with this PWS and to OEM standards, with the intent of ensuring the equipment operates as the original manufacturer intended, uninterrupted (95% uptime), with the latest updates, in a cost-effective, efficient manner, contributing to the VA Mission. Services are required on the government-owned equipment listed in this PWS for the period of performance and at the location outlined in this PWS. This Contract will be a non-personal services contract. The Contractor, its employees, agents and subcontractors shall not be considered government employees for any purpose. Contractor shall furnish all labor, materials, parts, equipment, tools, transportation, and supervision to provide services in accordance with this Performance Work Statement (PWS). Equipment Description Brand & Model Original Equipment Manufacturer (OEM) Serial Number Phacoemulsification Unit: Cataract Extraction Centurion Vision Alcon Lab 1401586901X Phacoemulsification Unit: Cataract Extraction Centurion Vision Alcon Lab 170188050014X Preventive Maintenance: Contractor must provide annual preventive maintenance service on equipment, in scheduled month of each contracted Period of all work between Standard Business Hours, weekend hours, and non-standard hours, and arranged through the COR. The contractor must work with the COR, Surgery service and Sterile Processing Service to not disrupt patient care by scheduling PM visits in advance. The visits will include equipment verification by an OEM-trained technician. Before the expiration of each period of performance, the contractor must provide the COR with a report certifying the equipment listed in this PWS has been calibrated to O.E.M. standards not less than annually during the contract period. All parts must be O.E.M. standard or certified. Service Call: Unscheduled service should be conducted at no additional cost during standard business hours, Monday through Friday, 8:00 AM 5:00 PM. Non-emergency service (machine still able to run with no increased patient risk) should be available, with a technician onsite at location, within 48 hours notice from the COR. If support call for repair service is deemed mission-critical, contractor will be on-site performing corrective action response to service calls within 24 hours of notice from COR, barring special circumstances. 24-hour service call center support should be available to schedule corrective service calls. Technical phone support must be available weekdays from 7:00 AM 7:00 PM at no additional charge. Software Updates: Contractor must provide any software updates, as they become available, for all equipment, at no additional cost. All software changes made become the property of the VA. Help Desk Support: Contractor must provide emergency telephone support during Standard Business Hours, as a minimum at no additional charge, with phone calls returned no later than 2 hours after a voice message has been left by the COR. Modifications: If contractor or external hazard assessment/notification by the FDA, NCPS, or CEOSH determines that a modification is necessary to address safety concerns or reliability, installation and modification will be performed at no additional charge. Parts: As part of the OEM-standard of service required on this contract, contractor must provide unique and/or high mortality replacement parts. All parts will be O.E.M. recommended parts. Shipment: Contractor will be responsible for shipment of repair parts and substitute equipment at no expense to the government, with FOB destination terms applicable in these circumstances, and in favor of the VA Medical Center at this location. IMPORTANTR NOTE: This RFI (Request for Information) is for information only. No award will be made from this RFI. Please communicate via e-mail to Frances.Emler@va.gov by 15:00 on 07/28/2021 as to your company s ability to perform service per this brief Scope of Work. If interested, please provide the following: Please state your company s business size Please provide DUNS number If you have a FSS/GSA contract that includes this service Provide FSS/GSA contract number if applicable