Inactive Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)

Page 9 of 10 COMBINED SYNOPSIS/SOLICITATION General Information Document Type: Combined Solicitation/Synopsis Solicitation Number: 36C25721Q0711 Posted Date: 04/23/2021 Original Response Date: 04/28/2... Page 9 of 10 COMBINED SYNOPSIS/SOLICITATION General Information Document Type: Combined Solicitation/Synopsis Solicitation Number: 36C25721Q0711 Posted Date: 04/23/2021 Original Response Date: 04/28/2021 Product or Service Code: H370 Set Aside (SDVOSB/VOSB): SDVOSB NAICS Code: 334112 Contracting Office Address Network Contracting Office (NCO 17) RPO West Department of Veterans Affairs 124 E. Hwy 67 Duncanville, Texas 75137 Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued. This solicitation is a request for quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2021-05/3-10-2021. The associated North American Industrial Classification System (NAICS) code for this procurement is 334112, with a small business size standard of 1250. Network Contracting Office (NCO 17) RPO West is seeking to purchase PAR Excellence Support Services for the North Texas HealthCare System Cath Lab. 1. General/Scope Statement of Work PAR Excellence Support Services 1. Support Services. Service Provider shall provide the following support services ( Support Services ): a. Diagnose problems and determine whether such problem is related to software or hardware covered by this Statement of Work. If such problem is determined to be caused by software or hardware covered under this Statement of Work, Service Provider will correct the problem. b. Service Provider warrants any hardware equipment purchased by Customer from Service Provider ( Hardware ) against defects in materials and workmanship for a period of (a) three years following delivery of such Hardware if the Hardware is manufactured by Service Provider (b) to the extent and duration provided by the manufacturer of such Hardware, if it is manufactured by a third party. If a defect is identified in Hardware manufactured by Service Provider, Service Provider will, at its option, repair or replace the product at no charge provided it is returned during the warranty period, with transportation charges prepaid, to Service Provider. This warranty does not apply if the Hardware has been damaged by external electrical fault, accident, acts of nature, disaster, abuse, misuse, improper cleaning, improper use, improper storage or misapplication, such as, but not limited to, use of liquid or spray cleaners on electric or electronic products; has been modified without the written permission of Service Provider or if any Service Provider serial number has been removed or defaced. Service Provider may use remanufactured, refurbished, or used parts and modules in making warranty repairs. c. If the problem is Software related, Service Provider shall attempt to correct the problem via phone. If necessary, Service Provider shall make all required changes to the Software and related Deliverables. d. Make its staff readily available by telephone to diagnose and correct problems for Customer 24 hours a day, seven days a week. e. Provide reasonable assistance to the customer in solving problems that are not caused by Software or Hardware covered under this Agreement. Service Provider reserves the right to charge the customer for such assistance at Service Provider s then-current technical consulting rates if, in Service Provider s opinion, this assistance becomes excessive. Service Provider will obtain approval before beginning any billable task as referenced in this paragraph. 2. Customer Obligations. Customer shall: a. Maintain at least one spare scanner, if scanners are used by Customer in connection with the Services. b. Support and maintain all equipment other than Covered Equipment, including but not limited to commercially manufactured computers, protocol converters, printers, and all other devices associated with telecommunications and networking. c. Ensure that at least two of its employees are trained in performing and available to complete the following tasks: i. Turn the PAR Location equipment on or off ii. Disconnect and reconnect power from the PAR Location equipment iii. Change the battery of scanners, if used by Customer iv. Properly register and exchange PAR Location equipment v. Visually and verbally assist Service Provider in diagnosing PAR Location equipment problems. vi. Maintain the system database. vii. Build and extract orders. viii. Build and extract applicable interfaces. ix. Perform system backup. x. Visually and verbally assist Service Provider in diagnosing Software problems. d. If Customer has purchased PAR Bins or PAR Secure Cabinets, Customer shall use the Software to monitor PAR Bins performance and resolve any performance issues identified by PAR Vision. Customer shall notify Service Provider of any PAR Bins issue which Customer cannot resolve. e. Customer shall not store critical or lifesaving supplies in PAR Secure Cabinets 3. DISCLAIMER OF LIABILITY SERVICE PROVIDER SHALL HAVE NO LIABILITY WITH RESPECT CUSTOMER S FAILURE TO: IDENTIFY CRITICAL AND LIFESAVING SUPPLIES AND ENSURE THE AVAILABILITY OF SUCH SUPPLIES AT AN ALTERNATE SUPPLY LOCATION IN THE EVENT OF A POWER OUTAGE OR OTHER HUMAN, ELECTRICAL, OR MECHANICAL PROBLEM WITH PAR BINS. FOR SUPPLIES OF A CRITICAL AND LIFESAVING NATURE, CONDUCT REGULAR PERIODIC RECONCILIATIONS BY PHYSICAL COUNT, COMPARING SUPPLIES REPORTED BY PAR BINS TO SUPPLIES ACTUALLY EXISTING IN PAR BINS. 4. Fees. Customer shall be responsible for payment of fees for the Support Services, based on the then-current pricing list provided by Service Provider to Customer ( Support Fees ) monthly. The Support Service Fees for the period or performance are listed in Exhibit A based upon installed hardware and software as of March 1, 2021. 5. Period of Performance Period of performance as follows: Base Year Period of Performance: 05/01/2021 through 04/30/2022 OPTION YEAR 1 Period of Performance: 05/01/2022 through 04/30/2023 OPTION YEAR 2 Period of Performance: 05/01/2023 through 04/30/2024 OPTION YEAR 3 Period of Performance: 05/01/2024 through 04/30/2025 OPTION YEAR 4 Period of Performance: 05/01/2025 through 04/30/2026 All responsible sources may submit a capability statement, and quotation, which shall be considered by the agency to the following email address. Submission shall be received no later than 4/28/2022, 3:00pm CST at Sherita.Glanton@va.gov . Hand delivered or fax quotes shall not be accepted. Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the contract Specialist below NLT 4/27/2021 @ 3pm CST. Point of Contact Sherita Glanton Sherita.Glanton@va.gov ITEM INFORMATION ITEM# DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR MAY 2021. 0002 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR JUNE 2021. 0003 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR JULY 2021. 0004 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR AUGUST 2021. 0005 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR SEPTEMBER 2021. 0006 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR OCTOBER 2021. 0007 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR NOVEMBER 2021. 0008 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR DECEMBER 2021. 0009 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR JANUARY 2022. 0010 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR FEBRUARY 2022. 0011 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR MARCH 2022. 0012 1.00 EA __________________ __________________ PAR EXCELLENCE SUPPORT SERVICE FOR APRIL 2022. GRAND TOTAL __________________