Inactive Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)

Central Arkansas Veterans Healthcare System Statement of Work (SOW) A. GENERAL GUIDANCE 1. Title of Project: Maintenance Contract for the Steris Sterilization units located at the Central Arkansas Vet... Central Arkansas Veterans Healthcare System Statement of Work (SOW) A. GENERAL GUIDANCE 1. Title of Project: Maintenance Contract for the Steris Sterilization units located at the Central Arkansas Veterans Healthcare System (CAVHS) in Little Rock and North Little Rock, AR. 2. Scope of Work: The contractor shall furnish certified/trained personnel, materials, equipment and services including lodging, travel and meals necessary to perform periodic inspections and maintenance on the CAVHS Steris Sterilization units, to include calibrating, adjusting, and replacement of worn or defective parts, and troubleshooting. All equipment servicing and repair shall be performed in accordance with the manufactures guidelines and will be done in accordance with industry standard practices. The contractor shall provide documentation of completed periodic inspections within 24-hours of inspection completion date. All necessary documentation both electronically and manually that meet regulatory guidelines (Joint Commission) must be made available 24/7. The contractor shall provide on-site service Monday through Friday between 8:00am 5:00pm (except for Federal Holidays) and within 24-hours of a service call being placed. The service call center must be available to be contacted 24/7 (including weekends) and be able to speak with a live person in the event of after hour instances and equipment downtime. The Contractor shall provide all parts and labor for service calls. The Contractor shall perform recall alert repairs within 48-hours of notification and provide same-day emergency service for the Steris Sterilization units if the need is required. All parts required to repair the Steris Sterilization units must be OEM genuine replacement parts, no after-market parts will be accepted. Maintenance and/or repairs performed and not covered under this contract must be pre-approved by the Contracting Officer (CO). Failure to obtain prior authorization will result in non-payment of charges incurred. The contract employees must be factory trained and certified to perform maintenance and inspections on the Steris Sterilization units mentioned above in paragraph 1 owned by CAVHS. Due to the critical nature of these units and their functions, the contractor must submit adequate documentation that the contract employees are factory trained and certified. In addition, since CAVHS only have 4 each of these life-threatening units it is highly recommended that the contractor is able to support remote access for troubleshooting situations and assist the Engineering technicians in urgent circumstances. Lastly, when the units in question from paragraph 1 above require software updates or updated parts based on technological progress, the contractor shall provide them with no additional cost to CAVHS. 3. Background: The purpose of this contract is to provide maintenance and repairs on the Steris Sterilization units listed below and owned by CAVHS. The Contractor shall provide all parts, labor, materials, travel, and supervision necessary to perform periodic inspections, maintenance, and emergency service to maintain the government-owned Steris Sterilization units in good operating condition. Special Note: Little Rock SPD section that uses the units listed below are due for renovation here soon. The renovation should commence approximately September 2021. Before the renovation starts the units listed below will have to be properly shut down by the contractor before taken out of service and stored. The shut down procedures are not part of the maintenance contract and will need to be billed separately, however, adding the shit down cost as part of this contract. Description & Model Serial Number Location Vision 1327 Disinfector 363 071 4012 CAVHS Little Rock (JLM) Reliance Synergy washer/disinfector 361 520 7005 CAVHS Little Rock (JLM) Reliance Synergy washer/disinfector 362 660 9009 CAVHS Little Rock (JLM) Reliance Synergy washer/disinfector 362 660 9008 CAVHS North Little Rock V-Pro Max 031 55 1807 CAVHS Little Rock (JLM) 4. Performance Period: One-year contract 5. Type of Contract: Firm Fixed Price. B. CONTRACT AWARD MEETING The contractor shall not commence performance of the tasks identified in this SOW until the Contracting Officer (CO) has conducted a post-award conference or has advised the contractor that a post-award conference has been waived. C. GENERAL REQUIREMENTS 1. Contract employees must report to Engineering/Equipment Repair JLM Hospital room GD114-H and sign-in upon arrival and sign-out upon departure. 2. Contractor shall provide comprehensive service which includes parts and labor to perform repairs and scheduled Preventative Maintenance (PM) in accordance with manufacturer s instructions. 3. Technical Support service for equipment for the term of the Agreement to include unlimited calls to the service hotline. Calls related to equipment under contract shall be given priority over non-contracted equipment. 4. All repair parts installed on the equipment must be manufactured by the equipment manufacturer or approved by the equipment manufacturer for use on the equipment. The use of non-OEM is not authorized. 5. Recall Alerts the Contractor shall provide recall alert monitoring and notification service for the listed equipment and send the information to the COR. 6. The Contractor shall provide the following response times for routine and unscheduled service calls: Requests for routine service shall be responded to within (24) hours. Requests for technical telephone support shall be responded to within (2) hours; Requests for unscheduled repairs shall be responded to within (4) hours of initial phone contact and contractor must be on-site within (24) hours during normal working hours; and same-day service for emergency repairs. D. SPECIFIC MANDATORY TASKS AND ASSOCIATED DELIVERABLES TASK ONE: Provide contract employees who are factory trained and certified to maintain and repair the Steris Sterilization units owned by CAVHS. DELIVERABLE ONE: Provide factory trained and certified employees. TASK TWO: Maintain the CAVHS Steris Sterilization units as directed in the manufacturer s instructions. DELIVERABLE TWO: Maintain the Steris Sterilization units, to include cleaning, calibrating, adjusting, and replacement of worn or defective parts, and troubleshooting. TASK THREE: Perform services and respond to non-recurring maintenance requests and emergencies as defined in the SOW. DELIVERABLE THREE: Respond to requests for routine service within (24) hours. Requests for technical telephone support shall be responded to within (2) hours; Requests for unscheduled repairs shall be responded to within (4) hours of initial phone contact from CAVHS and contractor must be on-site within (24) hours during normal working hours; and same-day service for emergency repairs. E. EVALUATED ADDITIONAL FEATURES 1. Equipment must be maintained to meet the following performance standards: a. A Field Service Report (FSR) must be generated and a copy given to CAVHS Contracting Officer s Representative (COR) or designee after each episode of scheduled or emergency maintenance. It is preferred that this be provided electronically if possible. b. PM s shall be conducted to meet Manufacturer s requirements for inspecting, part replacement, part rebuilding, and verifying the proper calibration and settings of the listed equipment. c. PM frequency shall meet the Manufacturer s requirements. F. SCHEDULE FOR SERVICES/PRICING SCHEDULE 1. Hours of Operation: The contractor shall provide on-site service Monday through Friday between 8:00am 4:00pm (except for Federal Holidays). Requests for routine service shall be responded to within (24) hours. Requests for technical telephone support shall be responded to within (2) hours; Requests for unscheduled repairs shall be responded to within (4) hours of initial phone contact from CAVHS and contractor must be on-site within (24) hours during normal working hours; and same-day service for emergency repairs. G. CHANGES TO THE STATEMENT OF WORK The CO is the only individual authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer s Representative (COR) on all matters pertaining to contract administration. The COR is designated to represent the CO in furnishing technical guidance and advice regarding the work being performed under this contract. The foregoing is not to be construed as authorization to interpret or furnish advice and information to the Contractor relative to the financial or legal aspects of the contract. Enforcement of these segments is vested in and is the responsibility of the CO. Only the CO is authorized to make commitments or issue changes affecting price, quantity or performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the CO, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in cost incurred as a result thereof. H. REPORTING REQUIREMENTS The Contractor shall provide the COR with the following complete and accurate reports: Type of Report Due Completion of PM s Within 24-hours of PM s being completed Field Service Report After maintenance completed I. TRAVEL N/A J. GOVERNMENT RESPONSIBILITIES 1. The government shall provide the contractor access to the equipment in a timely manner as to not cause any undue delay in servicing or repairing of the equipment. K. CONTRACTOR EXPERIENCE AND/OR REQUIREMENTS Contract employees shall be factory trained and certified at maintaining and repairing Steris Sterilization units and its components of the type belonging to CAVHS. The CO or COR may request proof of this certification prior to authorizing contract employees to service the equipment. 2. Contractor employees shall have safety training, either on-the-job or classroom type training, in the electrical safety outlined in the OSHA Standard 29 Code of Federal Regulations (CFR) 1910 Subpart S Electrical, and the NFPA 70E Standard for Electrical Safety in the Workplace. The CO or COR may request training certificates to validate training completion. If no training certificates are available the Contractor shall certify, in writing, that contract employees have met the requirements upon request by the CO or COR. 3. Contractors shall be equipped with all necessary tools, equipment, and Personal Protective Equipment (PPE) to perform the work safely, effectively, and timely. Tools, equipment, and PPE shall comply with the requirements of OSHA Standard 29 CFR 1910, Subpart I, and NFPA 70E. 4. Contractor shall supply contract employees with applicable maintenance and/or repair manuals. Information Systems Officer, Information Protection: The contractor will not have access to VA Desktop computers and they nor will they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. Privacy Officer: The contractor will not have access to protected Patient Health Information (PHI) and they nor will they have the capability of accessing patient information during the services provided to the VA and if removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. All research data available for Contractor analyses is de-identified. Records Manager: 1. Records Manager: a. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228. b. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. c. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records. d. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act. e. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract. f. The Government Agency owns the rights to all data/records produced as part of this contract. g. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

Inactive

Central Arkansas Veterans Healthcare System Statement of Work (SOW) A. GENERAL GUIDANCE 1. Title of Project: Maintenance Contract for the Steris Sterilization units located at the Central Arkansas Vet... Central Arkansas Veterans Healthcare System Statement of Work (SOW) A. GENERAL GUIDANCE 1. Title of Project: Maintenance Contract for the Steris Sterilization units located at the Central Arkansas Veterans Healthcare System (CAVHS) in Little Rock and North Little Rock, AR. 2. Scope of Work: The contractor shall furnish certified/trained personnel, materials, equipment and services including lodging, travel and meals necessary to perform periodic inspections and maintenance on the CAVHS Steris Sterilization units, to include calibrating, adjusting, and replacement of worn or defective parts, and troubleshooting. All equipment servicing and repair shall be performed in accordance with the manufactures guidelines and will be done in accordance with industry standard practices. The contractor shall provide documentation of completed periodic inspections within 24-hours of inspection completion date. All necessary documentation both electronically and manually that meet regulatory guidelines (Joint Commission) must be made available 24/7. The contractor shall provide on-site service Monday through Friday between 8:00am 5:00pm (except for Federal Holidays) and within 24-hours of a service call being placed. The service call center must be available to be contacted 24/7 (including weekends) and be able to speak with a live person in the event of after hour instances and equipment downtime. The Contractor shall provide all parts and labor for service calls. The Contractor shall perform recall alert repairs within 48-hours of notification and provide same-day emergency service for the Steris Sterilization units if the need is required. All parts required to repair the Steris Sterilization units must be OEM genuine replacement parts, no after-market parts will be accepted. Maintenance and/or repairs performed and not covered under this contract must be pre-approved by the Contracting Officer (CO). Failure to obtain prior authorization will result in non-payment of charges incurred. The contract employees must be factory trained and certified to perform maintenance and inspections on the Steris Sterilization units mentioned above in paragraph 1 owned by CAVHS. Due to the critical nature of these units and their functions, the contractor must submit adequate documentation that the contract employees are factory trained and certified. In addition, since CAVHS only have 4 each of these life-threatening units it is highly recommended that the contractor is able to support remote access for troubleshooting situations and assist the Engineering technicians in urgent circumstances. Lastly, when the units in question from paragraph 1 above require software updates or updated parts based on technological progress, the contractor shall provide them with no additional cost to CAVHS. 3. Background: The purpose of this contract is to provide maintenance and repairs on the Steris Sterilization units listed below and owned by CAVHS. The Contractor shall provide all parts, labor, materials, travel, and supervision necessary to perform periodic inspections, maintenance, and emergency service to maintain the government-owned Steris Sterilization units in good operating condition. Special Note: Little Rock SPD section that uses the units listed below are due for renovation here soon. The renovation should commence approximately September 2021. Before the renovation starts the units listed below will have to be properly shut down by the contractor before taken out of service and stored. The shut down procedures are not part of the maintenance contract and will need to be billed separately, however, adding the shit down cost as part of this contract. Description & Model Serial Number Location Vision 1327 Disinfector 363 071 4012 CAVHS Little Rock (JLM) Reliance Synergy washer/disinfector 361 520 7005 CAVHS Little Rock (JLM) Reliance Synergy washer/disinfector 362 660 9009 CAVHS Little Rock (JLM) Reliance Synergy washer/disinfector 362 660 9008 CAVHS North Little Rock V-Pro Max 031 55 1807 CAVHS Little Rock (JLM) 4. Performance Period: One-year contract 5. Type of Contract: Firm Fixed Price. B. CONTRACT AWARD MEETING The contractor shall not commence performance of the tasks identified in this SOW until the Contracting Officer (CO) has conducted a post-award conference or has advised the contractor that a post-award conference has been waived. C. GENERAL REQUIREMENTS 1. Contract employees must report to Engineering/Equipment Repair JLM Hospital room GD114-H and sign-in upon arrival and sign-out upon departure. 2. Contractor shall provide comprehensive service which includes parts and labor to perform repairs and scheduled Preventative Maintenance (PM) in accordance with manufacturer s instructions. 3. Technical Support service for equipment for the term of the Agreement to include unlimited calls to the service hotline. Calls related to equipment under contract shall be given priority over non-contracted equipment. 4. All repair parts installed on the equipment must be manufactured by the equipment manufacturer or approved by the equipment manufacturer for use on the equipment. The use of non-OEM is not authorized. 5. Recall Alerts the Contractor shall provide recall alert monitoring and notification service for the listed equipment and send the information to the COR. 6. The Contractor shall provide the following response times for routine and unscheduled service calls: Requests for routine service shall be responded to within (24) hours. Requests for technical telephone support shall be responded to within (2) hours; Requests for unscheduled repairs shall be responded to within (4) hours of initial phone contact and contractor must be on-site within (24) hours during normal working hours; and same-day service for emergency repairs. D. SPECIFIC MANDATORY TASKS AND ASSOCIATED DELIVERABLES TASK ONE: Provide contract employees who are factory trained and certified to maintain and repair the Steris Sterilization units owned by CAVHS. DELIVERABLE ONE: Provide factory trained and certified employees. TASK TWO: Maintain the CAVHS Steris Sterilization units as directed in the manufacturer s instructions. DELIVERABLE TWO: Maintain the Steris Sterilization units, to include cleaning, calibrating, adjusting, and replacement of worn or defective parts, and troubleshooting. TASK THREE: Perform services and respond to non-recurring maintenance requests and emergencies as defined in the SOW. DELIVERABLE THREE: Respond to requests for routine service within (24) hours. Requests for technical telephone support shall be responded to within (2) hours; Requests for unscheduled repairs shall be responded to within (4) hours of initial phone contact from CAVHS and contractor must be on-site within (24) hours during normal working hours; and same-day service for emergency repairs. E. EVALUATED ADDITIONAL FEATURES 1. Equipment must be maintained to meet the following performance standards: a. A Field Service Report (FSR) must be generated and a copy given to CAVHS Contracting Officer s Representative (COR) or designee after each episode of scheduled or emergency maintenance. It is preferred that this be provided electronically if possible. b. PM s shall be conducted to meet Manufacturer s requirements for inspecting, part replacement, part rebuilding, and verifying the proper calibration and settings of the listed equipment. c. PM frequency shall meet the Manufacturer s requirements. F. SCHEDULE FOR SERVICES/PRICING SCHEDULE 1. Hours of Operation: The contractor shall provide on-site service Monday through Friday between 8:00am 4:00pm (except for Federal Holidays). Requests for routine service shall be responded to within (24) hours. Requests for technical telephone support shall be responded to within (2) hours; Requests for unscheduled repairs shall be responded to within (4) hours of initial phone contact from CAVHS and contractor must be on-site within (24) hours during normal working hours; and same-day service for emergency repairs. G. CHANGES TO THE STATEMENT OF WORK The CO is the only individual authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer s Representative (COR) on all matters pertaining to contract administration. The COR is designated to represent the CO in furnishing technical guidance and advice regarding the work being performed under this contract. The foregoing is not to be construed as authorization to interpret or furnish advice and information to the Contractor relative to the financial or legal aspects of the contract. Enforcement of these segments is vested in and is the responsibility of the CO. Only the CO is authorized to make commitments or issue changes affecting price, quantity or performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the CO, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in cost incurred as a result thereof. H. REPORTING REQUIREMENTS The Contractor shall provide the COR with the following complete and accurate reports: Type of Report Due Completion of PM s Within 24-hours of PM s being completed Field Service Report After maintenance completed I. TRAVEL N/A J. GOVERNMENT RESPONSIBILITIES 1. The government shall provide the contractor access to the equipment in a timely manner as to not cause any undue delay in servicing or repairing of the equipment. K. CONTRACTOR EXPERIENCE AND/OR REQUIREMENTS Contract employees shall be factory trained and certified at maintaining and repairing Steris Sterilization units and its components of the type belonging to CAVHS. The CO or COR may request proof of this certification prior to authorizing contract employees to service the equipment. 2. Contractor employees shall have safety training, either on-the-job or classroom type training, in the electrical safety outlined in the OSHA Standard 29 Code of Federal Regulations (CFR) 1910 Subpart S Electrical, and the NFPA 70E Standard for Electrical Safety in the Workplace. The CO or COR may request training certificates to validate training completion. If no training certificates are available the Contractor shall certify, in writing, that contract employees have met the requirements upon request by the CO or COR. 3. Contractors shall be equipped with all necessary tools, equipment, and Personal Protective Equipment (PPE) to perform the work safely, effectively, and timely. Tools, equipment, and PPE shall comply with the requirements of OSHA Standard 29 CFR 1910, Subpart I, and NFPA 70E. 4. Contractor shall supply contract employees with applicable maintenance and/or repair manuals. Information Systems Officer, Information Protection: The contractor will not have access to VA Desktop computers and they nor will they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. Privacy Officer: The contractor will not have access to protected Patient Health Information (PHI) and they nor will they have the capability of accessing patient information during the services provided to the VA and if removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. All research data available for Contractor analyses is de-identified. Records Manager: 1. Records Manager: a. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228. b. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. c. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records. d. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act. e. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract. f. The Government Agency owns the rights to all data/records produced as part of this contract. g. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.