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Department of Veterans Affairs 2495 Shreveport Hwy 71 Pineville, LA 71360 STATEMENT OF WORK GENERAL INFORMATION Title of Project: ScriptPro Upgrade to Windows 10 2. Scope of Work: The contractor shall... Department of Veterans Affairs 2495 Shreveport Hwy 71 Pineville, LA 71360 STATEMENT OF WORK GENERAL INFORMATION Title of Project: ScriptPro Upgrade to Windows 10 2. Scope of Work: The contractor shall provide the following equipment and all necessary resources including labor required to install, maintain, and repair the Scriptpro equipment purchased. Scriptpro Full disc encryption (per covered server computer) quantity of 2 Scriptpro Windows 10 Operating System and i5 computer upgrade for SP X00 - quantity of 3 Scriptpro Windows 2012 Operating System, SQL 2014 + Database and Generation 7 Computer Hardware Upgrade for the SP Central Retail Store, Expanded, or Enterprise Server (Includes primary and secondary servers) quantity of 1 Client Upgrade: Windows 10 Operating System and i5 Computer Hardware Upgrade for the SP Datapoint or Notice Board quantity of 11 Client Upgrade: Windows 10 Operating System Upgrade for the SP Datapoint or Notice Board quantity of 2 Staff technicians are to be available toll free 24 hours per day, 365 days per year for technical support and operational guidance. Technical support includes troubleshooting, on the spot training and problem solving. The contractor shall provide all parts, labor, and out of pocket expenses to accomplish the deliverables described in this statement of work (SOW), except as may otherwise be specified. 3. Background: The Scriptpro is a medication dispensing system necessary for security, storage and inventory control of medications. 4. Performance Period: May 1, 2020 through September 30, 2020 5. Type of Contract: Firm-Fixed-Price B. CONTRACT AWARD MEETING N/A C. GENERAL REQUIREMENTS 1. For every task, the contractor shall identify in writing all necessary subtasks (if any), associated costs by task, along with associated sub-milestone dates. The contractors subtask structure shall be reflected in the technical proposal and detailed work plan. 2. All written deliverables shall be phrased in layperson language. Statistical and other technical terminology shall not be used without providing a glossary of terms. D. SPECIFIC MANDATORY TASKS AND ASSOCIATED DELIVERABLES Description of Tasks and Associated Deliverables: The contractor shall provide the specific deliverables described below within the performance period stated in Section A.4 of this SOW. Task One: The contractor shall provide a detailed work plan and briefing for the VA project team, which presents the contractor's plan for completing the task order. The contractor's plan shall be responsive with this SOW and describe, in further detail, the approach to be used for each aspect of the task order as defined in the technical proposal. Deliverable One: The contractor shall provide the following equipment and all necessary resources including labor required to install, maintain, and repair the Scriptpro equipment purchased. Scriptpro Full disc encryption (per covered server computer) quantity of 2 Scriptpro Windows 10 Operating System and i5 computer upgrade for SP X00 - quantity of 3 Scriptpro Windows 2012 Operating System, SQL 2014 + Database and Generation 7 Computer Hardware Upgrade for the SP Central Retail Store, Expanded, or Enterprise Server (Includes primary and secondary servers) quantity of 1 Client Upgrade: Windows 10 Operating System and i5 Computer Hardware Upgrade for the SP Datapoint or Notice Board quantity of 11 Client Upgrade: Windows 10 Operating System Upgrade for the SP Datapoint or Notice Board quantity of 2 E. EVALUATED OPTIONAL TASKS AND ASSOCIATED DELIVERABLES N/A SCHEDULE FOR DELIVERABLES 1. The contractor shall complete the Delivery Date column in Attachment A for each deliverable specified. 2. Unless otherwise specified, the number of draft copies and the number of final copies shall be the same. 3. If for any reason any deliverable cannot be delivered within the scheduled time frame, the contractor is required to explain why in writing to the CO, including a firm commitment of when the work shall be completed. This notice to the CO shall cite the reasons for the delay, and the impact on the overall project. The CO will then review the facts and issue a response, in accordance with applicable regulations. G. CHANGES TO STATEMENT OF WORK Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor. H. REPORTING REQUIREMENTS 1. The contractor shall provide the PM/TM with monthly written progress reports (original plus 2 copies). These are due to the PM/TM by the second workday following the end of each calendar month, throughout the project's duration. The PM/TM is required to provide monthly progress reports to the Contracting Officer s Representative (COR) by the fifth workday of the new calendar month. 2. The progress report shall cover all work completed during the preceding month and shall present the work to be accomplished during the subsequent month. This report shall also identify any problems that arose, along with a statement explaining how the problem was resolved. This report shall also identify any problems that have arisen but have not been completely resolved, with an explanation. I. TRAVEL N/A J. GOVERNMENT RESPONSIBILITIES The Government will provide telephone service and personnel to assist in the maintenance of the Prescription Dispensing Equipment and associated equipment. K. CONTRACTOR EXPERIENCE REQUIREMENTS The government will determine on a SR basis what positions are considered key personnel. The contractor shall identify, by name, the key management and technical personnel who will work under this task order at the time the work is being negotiated. If a key person becomes unavailable to complete the SOW, the proposed Substitutions of key personnel shall be made only as approved directed by the Contracting Officer and the COR. The government will not dictate specific experience and education requirements of the employees initially proposed to perform the work stated herein. The contractor shall submit a resume of qualifications for the COR and all other direct employees proposed for the project. All Contractor employees will be approved by the COR prior to bringing on duty. If, at any time from date of award to the end of the contract, non-key personnel Contractor personnel are no longer available, the CO/COR reserves the right to review the qualifications of the proposed replacement personnel and to reject individuals who do not meet the qualifications. The contractor must notify VHA in advance and we will approve or reject proposed contractor key personnel for the performance of this contract. The contractor shall submit a resume of qualifications to the COR for key personnel and all other direct employees proposed for the project. All Contractor employees will be approved by the COR prior to bringing on duty. If, at any time from date of award to the end of the contract, Contractor personnel are no longer available, the VHA will approve the qualifications of proposed replacement personnel and will reject individuals who do not meet qualifications set forth herein. The contractor must inform the VHA COR, and Project Manager/Task Manager when personnel are removed from the contract for any reason. The Contractor shall remove any employee from the performance of this contract within five (5) workdays of receiving notice from the Contracting Officer that the employee's performance is unsatisfactory. All Contractor employees are subject to immediate removal from performance of this contract when they are involved in a violation of the law, VA security, confidentiality requirements and/or other disciplinary reasons. The contractor must inform the VHA COR, and Project Manager/Task Manager when personnel are removed from the contract for any reason. If a key person becomes unavailable to complete the SR, proposed Substitutions of key personnel shall be made only if approved by the COR and Project Manager. The contractor shall submit a resume of qualifications to the COR for all direct employees proposed for the project. All Contractor employees will be approved by the COR prior to bringing on duty. L. CONFIDENTIALITY AND NONDISCLOSURE It is agreed that: 1. The preliminary and final deliverables, and all associated working papers, application source code, and other material deemed relevant by VA which have been generated by the contractor in the performance of this task order, are the exclusive property of the U.S. Government and shall be submitted to the CO at the conclusion of the task order. 2. The CO will be the sole authorized official to release, verbally or in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this task order. No information shall be released by the contractor. Any request for information relating to this task order, presented to the contractor, shall be submitted to the CO for response. 3. Press releases, marketing material, or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the CO. CONTRACTOR PERSONNEL SECURITY REQUIREMENTS All contractor employees who require access to the Department of Veterans Affairs computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security and Law Enforcement prior to contract performance. This requirement is applicable to subcontractor personnel requiring the same access. Position Sensitivity The position sensitivity has been designated as Low Risk. Background Investigation The level of background investigation commensurate with the required level of access is Minimum Background Investigation. Contractor Responsibilities The contractor shall prescreen all personnel requiring access to the computer systems to ensure they maintain a U.S. citizenship, and are able to read, write, speak and understand the English language. The contractor shall submit or have their employees submit the required forms (SF 86 or SF 85P, SF 85P-S, FD 258, Contractor Fingerprint Chart, VA Form 0710, Authority for Release of Information Form, and Optional Forms 306 and 612) to the VA Office of Security and Law Enforcement within 30 days of receipt. The contractor, when notified of an unfavorable determination by the Government, shall withdraw the affected employee from working under the contract. Failure to comply with contractor personnel security requirements may result in termination of the contract for default. Government Responsibilities The VA Office of Security and Law Enforcement will provide the necessary forms to the contractor, or to the contractor s employees, after receiving a list of names and addresses. Upon receipt, the VA Office of Security and Law Enforcement will review completed forms for accuracy, and forward the forms to the office of Personnel Management (OPM) to conduct background investigations. The VA Office of Security and Law Enforcement will notify the CO, and contractor, of adjudication results received from OMB. Upon being notified about a favorable determination, the CO may issue a notice to proceed to the contractor. Attachment A to the Statement of Work Schedule of Deliverables Product Qty Delivery Date Scriptpro Full disc encryption (per covered server computer) 2 May 1, 2020 -September 30, 2020 Scriptpro Windows 10 Operating System & i5 computer upgrade for SP X00 3 May 1, 2020 -September 30, 2020 Scriptpro Windows 2012 Operating System, SQL 2014 + Database and Generation 7 Computer Hardware Upgrade for the SP Central Retail Store, Expanded, or Enterprise Server (Includes primary and secondary servers) 1 May 1, 2020 -September 30, 2020 Client Upgrade: Windows 10 Operating System and i5 Computer Hardware Upgrade for the SP Datapoint or Notice Board 11 May 1, 2020 -September 30, 2020 Client Upgrade: Windows 10 Operating System Upgrade for the SP Datapoint or Notice Board 2 May 1, 2020 -September 30, 2020