The Department of Veterans Affairs is conducting market research via a Sources Sought notice to identify qualified small businesses, particularly Service-Disabled Veteran-Owned and Veteran-Owned Small Businesses, capable of providing 24/7 telephone operator services. Performance would occur at the Kansas City VA Medical Center in Kansas City, Missouri, and associated sites, under a firm-fixed-price contract with a base year plus four option years. The contractor would manage operator staff, handle call routing, emergency

This is a sources sought notice for market research purposes, not a solicitation, seeking qualified contractors to provide 24/7 telephone operator services for the Kansas City VA Medical Center in Kansas City, Missouri. The contract would consist of a base year plus four option years, with services performed on-site at the Kansas City VAMC and associated sites. Required services include call processing, emergency and alarm handling, paging system operation, and customer service, with performance standards such as an average speed of answer of 10 seconds or less. Interested firms must demonstrate relevant experience and qualifications, with the government particularly interested in responses from Service-Disabled Veteran Owned Small Businesses and Veteran Owned Small Businesses. Contractors must be registered in SAM and the VA SBA registry, and the government will not reimburse any costs associated with responding.