This is a market research request for a business capable of providing full support and maintenance for the Nuance PowerScribe radiology dictation system across the VA's VISN 15 network. The required services include licensing, hardware and software maintenance, and 24/7 troubleshooting for centralized servers in Saint Louis and Kansas City, with an on-site response guarantee. The contract is for a base year and requires a 98% uptime guarantee. Interested firms must be capable of meeting all OEM specifications and federal regulations, and Service-Disabled Veteran-Owned Small Businesses are preferred.