Inactive

QUESTION AND ANSWER How is this being performed right now? This service has been provided in the past via Government Purchase Card (GPC). Can we get the recordings of previous calls? No, it could pote... QUESTION AND ANSWER How is this being performed right now? This service has been provided in the past via Government Purchase Card (GPC). Can we get the recordings of previous calls? No, it could potentially violate patient HIPAA regulations. Is this a new service or replacement? This is a service that has previously been provided through a vendor paid w/ GPC. This will be a new base year contract with 4 option years for continued service. Scheduling Who can sign up? The catchment is provided by Milwaukee VA. List comes from current enrolled Veterans. how is the list maintained? New list provided for each town hall by Milwaukee VA. Will there be notifications for scheduled meetings/conferences? We plan out Sept for next Fiscal Year. What are the methods for the notifications? call\email\text Veterans are notified by telephone call message. During the meeting How are the attendees going to join the conference? Telephone call made to Veteran and they stay on the line to participate. If the attendee does not answer the call, how can he/she dial back in? Currently that is not an option but we would like for them to be able to reconnect without addition cost. When the calls are screened? what is the screening process for the questions? A screener notes the name and location and types the question in for the panel to select. For Live question do we want a delay so we can mute the attendee if needed? Yes we would want a mute function. What will the duration of the Q&A? As much of the 1 to 1.5 hour long call length as possible. 5-10 min talking points made at beginning of the teletown hall. Post Meeting What are the post meeting activities? Provide list of caller/number and questions, plus statistics of number of calls made/answered, went to voice mail. Provide receipt and access to recordings. How are the recording going to be delivered to the participants? Call/Email/text? Only delivered to the Milwaukee VA/PA office.

Inactive

Auto-dial to provided participants Moderators to screen user questions Host to answer questions Broadcast from the screen or camera of the host Allow up to 20,000 participants The Great Lakes Acquisit... Auto-dial to provided participants Moderators to screen user questions Host to answer questions Broadcast from the screen or camera of the host Allow up to 20,000 participants The Great Lakes Acquisition Center (GLAC) in Milwaukee, WI is searching for vendors with the capability to provide tele-town hall services to the Clement J. Zablocki VA Medical Center in Milwaukee, WI. The vendor shall provide a multimedia communications solution that offers telephone communications to targeted Veteran audiences for the purposes of hosting Veteran Town Hall Meetings. The telecommunication solution using telephone technology needs to have the capability of dialing out to thousands of audience members at once, Veteran caller participants would then have access to listen to a live audio meeting, ask questions to screeners, and participate in polls. Vendor software platform shall allow the following: NOTE: The vendor software platform must not require the installation of software. All interested responsible sources shall submit a brief summary of their capabilities to this office by 10:00 a.m. Local Time on Tuesday, August 23, 2022, to include a detailed description of the firm s experience in tele-town hall services, UEI (Unique Entity Identifier) number, name and phone number of a point of contact in case further information is needed. Additionally, all vendors shall have a BAA (Business Associate Agreement) on file or agree to partner with the Milwaukee VAMC in a BAA. Summaries shall be submitted via email to Eileen.Meyer@va.gov. This RFI is issued solely for information and planning purposes to determine availability of qualified vendors and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. The procurement will be competed under NACIS 517919. Please note that this is not a request for proposal and the Government is seeking information for market research purposes only. The Government may or may not issue solicitation documents, however; vendor can look for any further information in sam.gov. Telephone inquiries will not be returned.