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The Great Lakes Acquisition Center (GLAC) in Milwaukee, WI is searching for vendors with the capability to provide all labor, transportation, parts and expertise necessary to provide calibration, prev... The Great Lakes Acquisition Center (GLAC) in Milwaukee, WI is searching for vendors with the capability to provide all labor, transportation, parts and expertise necessary to provide calibration, preventive maintenance and unscheduled emergency on-site corrective maintenance visits fort the Steris sterilizer equipment located at the Hines VA Hospital, Hines, IL. The vendor must be able to meet all the minimum requirements stated in the statement of work (listed below). Interested responsible sources must submit a summary of their capabilities to this office by 0900 CST on Friday, January 18, 2019, to include detailed description of the firm s experience in maintaining equipment, DUNS number, name and phone number of a point of contact in case further information is needed. Summaries must be submitted via email to Lori.Eastmead@va.gov. This RFI is issued solely for information and planning purposes to determine availability of qualified vendors and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. The procurement will be completed under NACIS 811219. Please note that this is not a request for quote and the Government is seeking information for market research purposes only. The Government may or may not issue solicitation documents. Look for any further information in FedBizOpps. Telephone inquiries will not be returned. STATEMENT OF WORK Steris Sterilizer Full Service Maintenance Contract SCOPE: Contractor shall furnish all labor, transportation, parts, and expertise necessary to provide calibration, preventative maintenance, and unlimited emergency on-site corrective maintenance visits to all government-owned equipment at the Edward Hines Jr. VA Hospital as identified on the attached equipment list (Attachment 1). This contract will be a base plus four option years format. There will be no sensitive information involved with this contract. Place of performance is Hines VA and all badging procedures shall be followed. No access to sensitive information or the VA network is required as part of this service. CONTRACT PERIOD: Contract period shall be ______. QUALIFICATIONS: To be considered eligible for consideration, offerors must have a field service representative that has been trained by the Original Equipment Manufacturer (OEM) on the specific model of equipment he/she is being asked to work on. Offerors must provide, upon request, documentation of factory certified service/maintenance training on the specific equipment under the terms of this contract. Offerors must also provide points of contact at three other medical centers with which they are or have been contracted to service imaging equipment of the same or similar models as those listed in Attachment 1 in the last three years. Offerors must be able to provide 24- hour response time to urgently repair the sterilizer equipment. Subcontracting of any ensuing award of this solicitation will not be allowed without written permission of the Contracting Officer. SERVICES TO BE PROVIDED: General: Contractor will provide the necessary manpower and supervision to properly execute the maintenance and repair of the equipment listed in Attachment 1. A Field Service Report (FSR) must be generated and a copy given to the Hines VA Hospital s Contracting Officer s Representative (COR) or designee after each episode of scheduled or emergency maintenance. It is preferred that this FSR be provided electronically if possible. COR: Ryan Kammerer 708-202-8387 x20504 ryan.kammerer@va.gov All mobile media (i.e. flash drives, CD/DVD disks, etc.) that are required to complete the repairs on the equipment listed in Attachment 1must be given to Biomedical Engineering to be scanned for viruses prior to being connected to VA equipment. If the vendor must connect a vendor-owned laptop to perform the repairs, they must show proof that the laptop has current anti-virus software and that a recent scan shows no infections on the laptop. Repair: All repairs will be performed during normal VA business hours, 8:00am to 5:00pm, Monday thru Friday, except Federal Holidays, which include: New Year's Day Birthday of Martin Luther King, Jr. Washington's Birthday Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day If work must be performed outside of normal business hours ( over-time work), the contractor must obtain prior approval from the COR. If such work is at the cost of the Hines VA Hospital, a purchase order number must be obtained by the contractor prior to performing any over-time work. If the contractor s telephones are not answered by technical personnel, a technical maintenance representative will respond by telephone to the VA within 4 hours of a service call from the VA. The contractor will arrive on-site for repair within 48 hours of placing a service call by the VA. Contractor must furnish all tools and materials (e.g. service manuals, diagnostic software, etc.) required to maintain the equipment in top operating condition. Any software updates with unlimited phone support for the equipment software shall be included. Preventive Maintenance: Contractor shall perform preventative maintenance in accordance with manufacturers specifications. Preventive Maintenance will be performed by the contractor at the intervals that are in accordance with the manufacturer s recommendations, but no less than annually. Contractor will furnish any required materials, manuals, tools, etc. needed to perform Preventive Maintenance. Chamber Cleaning and Steam Testing: Contractor shall provide recurring chamber cleaning and steam testing to ensure proper function of specified equipment. Chamber cleaning shall be performed semi-annually and steam testing shall be performed annually for specified equipment. Documentation: A documentation package acceptable for Joint Commission purposes will be maintained by the contractor and sent electronically to the COR. Required features include, at a minimum: Date of service Equipment Model Equipment Serial Number Location (Building/Room Number) Service Representative Name Any and all work performed, including parts replaced New Equipment: If new equipment or components are obtained, either through new purchase, upgrade or replacement of existing equipment, that equipment may be added (and the replaced equipment deleted) from the service contract as needed upon notification of the Contracting Officer (to be documented in writing via contract modification). Deleted equipment will be credited in the full amount if deleted before any maintenance or repair has been performed. SPECIAL INSTRUCTIONS: Contractor Check-In: The contractor s representative will contact Biomedical Engineering at (708) 202-8387, ext. 23353, prior to performing service at the Hines VA Hospital. Documentation: At the conclusion of each repair and scheduled maintenance visit, the contractor will provide a written service report indicating the date of service, the model, serial number, and location of equipment serviced; the name of the representative, and the services performed and parts replaced. The reports will be delivered to the Biomedical Engineering COR via email. TERMS AND CONDITIONS: Inspection of Equipment: Potential offerors have the opportunity to make an appointment to inspect the equipment listed in Attachment 1 before submitting offers. Coordination of the site visit shall be specified in the Site Visit information provided in the solicitation. For directions to the facility, contact Biomedical Engineering, (708) 202-8387, ext. 21167. Duration: This contract will be a base with four option years included Payments: Monthly in arrears Attachment 1: EQUIPMENT LIST Manufacturer Model SERIAL # EE# Location Service Type Steris AMSCO 400 030141534 Full including Chamber Cleaning and Steam Quality Test Steris AMSCO 400 033291322 Full including Chamber Cleaning and Steam Quality Test Steris AMSCO 400 033311311 Full including Chamber Cleaning and Steam Quality Test Steris AMSCO Evolution 031181703 Full including Chamber Cleaning and Steam Quality Test Steris AMSCO Evolution 031621501 Full including Chamber Cleaning and Steam Quality Test Steris AMSCO Evolution 032521404 Full including Chamber Cleaning and Steam Quality Test Steris V-Pro 032560801 Full Service Steris V-Pro 033011322 Full Service Steris Century 033100602 Full including Chamber Cleaning and Steam Quality Test Steris Synergy 3602411013 Full Service Steris Synergy 030141534 Full Service Steris Caviwave 030141534 Labor Only