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The Department of Veterans Affairs, Network Contracting Office 10, 24 Frank Lloyd Wright Drive, Lobby M, Suite 2200, Ann Arbor, MI 48105, intends to solicit offers for the delivery and set up of Patie... The Department of Veterans Affairs, Network Contracting Office 10, 24 Frank Lloyd Wright Drive, Lobby M, Suite 2200, Ann Arbor, MI 48105, intends to solicit offers for the delivery and set up of Patient Discharge Instructions Software at the John D. Dingell VA Medical Center, Emergency Department, 4646 John R Street, Detroit, MI 48201. Must include a capability statement that shows the ability to provide the requirements in the Statement of Work to include that the software can integrate with VISTA and CPRS. Work shall be mainly performed at the contractor s location with occasional work such as set up of the software at the John D. Dingell VA Medical Center at 4646 John R Street, Detroit, MI 48201. Contractors that can provide this requirement and meets the requirements below are requested to send their 1. Company Name, 2. DUNS number, 3. Business size under NAICS 511210, and 4. If the item(s) are available on a FSS contract or not and the FSS contract number if it is available on contract, 5. Notification if they are a VETBIZ registered VOSB/SDVOSB or not. 52.219-14 Limitations on Subcontracting. Services, At least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern. This is not a solicitation. This is a Request for Information, Sources Sought. This Sources Sought will close on April 28, 2020 at 11:59 PM Eastern. Please e-mail all responses to nicole.feeman@va.gov. Statement of Work (SOW) Patient Discharge Instructions Software John D. Dingell VAMC SCOPE OF WORK: The contractor shall provide delivery and set up of Patient Discharge Instructions Software for the John D. Dingell VA Emergency Department, Integrated Clinical Service, 4646 John R Street Detroit, MI 48201. Delivery activities shall consist of the following: Set-up: All preparation necessarily required to ready the Patient Instructions Software for operation which includes set-up and training. The contractor shall provide all software licenses for the Patient Instructions software. This includes the remote implementation, testing, maintenance, and training. Software Support from the company includes: 24-hour emergency technical support services for the Integrated Patient Instructions computer software and periodic releases and updates to clinical content Patient Instructions software includes content for patient education, discharge documents, and other miscellaneous documents related to patient education and instruction. Integration delivers patient information from Vista to the Patient List and completed documents from the Patient Instructions will be delivered to CPRS Notes. Upon receiving a maintenance and repair call from John D. Dingell VAMC, the Contractor shall make a return telephone call for within 2 hours. The Contractor will restore the equipment to FULL PERFORMANCE within forty-eight (48) hours of the original call. The contractor shall notify the point of contact of the existence or development of any defects in the equipment covered under this contract which the contractor considers he/she is not responsible for under the terms of the contract (such as operator misuse). Training, support, preventative maintenance and educational courses are to be provided on-site as indicated. DESCRIPTION OF PATIENT INSTRUCTIONS SOFTWARE - This contract will provide the following: Deployment includes: Clinical workflow analysis for the Emergency Department Up to two (2) contractor staff on-site for up to two (2) days Includes travel and expenses All other services provided remotely. Project management Integration configuration Vista integration CPRS integration Remote application installation to VA facility servers within VA firewall Live / production environment Test environment (if applicable) Remote training of Super Users Dedicated remote Go-Live support The Implementation team may include the following contractor staff for the Patient Instructions software implementation: Project Manager: Will schedule and coordinate remote and onsite technical and clinical resources to test and install the product, train users, match product configuration to clinical analysis, install and test product and interface performance. Clinical Analyst(s): A clinical provider (medical or nursing) and an implementation expert will assist clinical staff in determining: Who will prepare patient education, at what points in the care process, what providers and options should be built into the follow-up process and where the application should be accessed. These individuals will also train staff on how to manage and update the system s clinical content. Interface Analyst(s): Will configure interface code and install and test interfaces in test and live environments, coordinating with VA local and Regional IT staff. Server/desktop support staff *Contractor staff accessing VA systems will have VA credentials PERSONNEL CLEARANCES AND PRIVACY CONSIDERATIONS: The Contractor will ensure that their personnel and subcontractor personnel meet the privacy standards as set forth by HIPAA (Health Insurance Portability and Accountability Act of 1996) with respect personal and confidential information that they may come upon, while servicing medical equipment. PATIENT HEALTH INFORMATION (PHI) AND INDIVIDUALLY IDENTIFIABLE INFORMATION (III): This system does contain Patient Health Information (PHI) and Individually Identifiable Information (III). No VA data will leave the VA Facility. The repair of this system will be supervised by a VA employee in biomed to assure data does not leave the facility. The point of contact is responsible to assure that no VA data leaves the facility and an employee supervises repair. Security & privacy training is needed by the vendor. No other security statement is needed. DOCUMENTATION: Contractor will provide the point of contact with individual written reports which describe the maintenance and repair service performed on the equipment under warranty in sufficient detail so as to be acceptable by field inspectors of the Joint Commission and other inspecting bodies. This shall include a list of all parts replaced, all service performed as well as a statement that the equipment is operating per manufacturer s specifications after repair. The service report will be signed by the contractor s service technician, and by designated VA Medical Center personnel. The Contractor warrants that the services to be performed under this contract will be performed in a good workmanship manner and shall conform to the standards of the industry. This warranty is given expressly and in place of all other warranties, expressed or implied, statutory or otherwise, and is the only warranty given by the Contractor. Warranty items that expire during the contract period will be added to the contract as appropriate. 9. NEGLIGANCE CLAUSE: When services and parts are required as a result of accident, abuse, misuse or negligence by other than the Contractor or his representative, and are not included as a part of PM inspection or service calls, such needs will be reported to the Contracting Officer along with estimates of charges. The Contracting Officer and point of contact will evaluate these needs and authorize appropriate action. Any parts required will be installed under the terms of the contact and each invoice is to include a legible itemized list of labor charges and parts costs. The government will incur no charges for service and parts including glassware due to accident, abuse, misuse or negligence by the contractor or his representative. 10. RECORDS MANAGEMENT: A. Citations to pertinent laws, codes and regulations such as 44 U.S.C Chapter 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228. B. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. C. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records. D. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act. E. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract or identified in the RCS 10-1. F. The Government Agency owns the rights to all data/records produced as part of this contract. G. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data. H. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.]. I. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules. J. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under or relating to this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.