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The Department of Veterans Affairs, Network Contracting Office 8 (NCO 8) is issuing this synopsis as a means of conducting market research to identify parties having an interest in and the resources t... The Department of Veterans Affairs, Network Contracting Office 8 (NCO 8) is issuing this synopsis as a means of conducting market research to identify parties having an interest in and the resources to provide annual software licenses & software support for the Responder 5- Nurse Call System used at the Orlando VA Medical Center (VAMC) at Lake Nona located in Orlando, Florida and Orange county. The manufacturer offers annual subscriptions (a.k.a. Care Plus) to support and maintain the Responder 5 system. The Care Plus subscription consists of two modules: Care Plus Software Support and Care Plus Self-Maintainer. Care Plus Software Support module provides full-service software support 24 hours per day, 7 days per week, and 365 days per year (24x7x365), to include annual licensing, both remote and on-site support, software fixes, and on-going version upgrades. Care Plus - Self-Maintainer module annually provides on-site training and 24x7x365 remote helpdesk assistance to VA technicians. The authorized training is conducted by a certified Rauland-Borg instructor and provides basic troubleshooting technics to participants. The 8-hour training is held in a classroom setting and uses computer based, technical manuals, and hands-on methods of instruction. The result is trained, and certified VA technicians authorized to perform immediate troubleshooting technics on the installed systems, equipment, and software. When requested, the facility also has access to 24x7x365 remote and on-site technical support for any issue not correctable by in-house technicians. Rauland-Borg of Florida certifies to be the sole authorized distributor for Rauland-Borg healthcare products and there are no other distributors for these products assigned for the following counties in Florida: Alachua, Baker, Bradford, Brevard, Broward, Charlotte, Citrus, Clay, Collier, De Soto, Duval, Flagler, Glades, Hardee, Hendry, Hernando, Highlands, Hillsborough, Indian River, Lake, Lee, Levy, Manatee, Marion, Martin, Miami-Dade, Monroe, Nassau, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Union, Volusia. If your organization has the potential capacity to perform these contract services, please provide the following information: Organization name, address, telephone number, point of contact & email. DUNS number. Federal Supply Schedule #, if applicable. Business size for NAICS: 561621 (SDVOSB, VOSB, WOSB, SB, Other, etc..). Web site address (if applicable). Narrative that describes capabilities The results of this market research will contribute to determining the method of procurement. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 561621 with a small business size standard is $22,000,000.00. The government will evaluate market information to ascertain potential market capacity to provide products or services consistent in scope and scale with those described in this notice and otherwise anticipated. BASED ON THE RESPONSES TO THIS SOURCES SOUGHT NOTICE/MARKET RESEARCH, THIS REQUIREMENT MAY BE SET-ASIDE FOR SMALL BUSINESSES, SOLE SOURCED, OR PROCURED THROUGH FULL AND OPEN COMPETITION. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions. Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this Sources Sought Notice by 10:00 AM (EST) on January 31st, 2022. Responses under this Sources Sought Notice must be emailed using subject line Sources Sought Responder 5 to Kurt.Kramer@va.gov.