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Wheelchair/Sedan Transportation Service Charlie Norwood VA Medical Center The Charlie Norwood VA Medical Center is conducting this Sources Sought to identify contractors who possess capabilities to pr... Wheelchair/Sedan Transportation Service Charlie Norwood VA Medical Center The Charlie Norwood VA Medical Center is conducting this Sources Sought to identify contractors who possess capabilities to provide the services described in the Performance Work statement below. As permitted by the FAR Part 10, this is a market research tool being utilized for the informational and planning purposes. Your responses will assist the Government in the development of its acquisition strategy. Response is strictly voluntary it is not mandatory to submit a response to this notice to participate in formal RFQ process that may take place in the future. However, it should be noted that information gathered through this notice may significantly influence our acquisition strategy. All interested parties will be required to respond separately to any solicitation posted as a result of this sources sought notice. Respondents will not be notified of the results of the evaluation. We appreciate your interest and thank you in advance for responding to the sources sought. This service will be implemented using the North American Industry Classification System (NAICS) Code 485999. If a small business is interested in this procurement, they must provide at least 51 percent of the services rendered. DISCLAIMER This RFI is issued for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked a proprietary will be handled accordingly in accordance with (IAW) Federal Acquisition Regulation (FAR) 15.201(e), RFIs may be used when the Government does not presently intend to award a contract, but wants to obtain price, delivery, other market information, or capabilities for planning purposes. Responses to these notices are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses incurred associated with responding to this RFI. Performance Work Statement Charlie Norwood VA Medical Center Augusta, Georgia Wheelchair/Sedan Transportation Service GENERAL The purpose of this Performance Work Statement (PWS) is to provide Charlie Norwood VA Medical Center (CNVAMC) with the services required to safely transport patients. The contractor shall furnish all the necessary personnel and equipment to provide Wheelchair Van and Sedan transportation services to the beneficiaries of the CNVAMC. The two divisions of the main CNVAMC campus are Downtown (located at 950 15th Street, Augusta, GA 30901) and Uptown (1 Freedom Way, Augusta, GA 30904). Services will also be rendered to beneficiaries in the area of the three Community Based Outpatient Clinics that fall under the CNVAMC s catchment area. Services provided will be to provide transportation from a pre-designated pick-up point (generally the beneficiary s residence) and the pre-designated drop-off point (generally a medical facility that is providing care), as well as a return trips. This service shall also occasionally include special arrangements (including, but not limited to: bariatric, high-back wheelchairs, caregiver transport, or service animals), and therefore will facilitate any & all the special needs and requirements to entirely cover all transportation needs that may arise by the beneficiary being transported. Background: The services for wheelchair van & sedan have been used to provide transportation beneficiaries receiving healthcare at Veterans Affairs (VA), as well as non-VA authorized facilities where the VA has authorized to be provided. These services are a necessity in providing the best quality of care for our beneficiaries. ACRONYMS: AOD- Administration Officer on Duty BAA Business Associate Agreement CFR Code of Federal Regulations CNVAMC Charlie Norwood VA Medical Center CO Contracting Officer COR Contracting Officer s Representative CPARS Contractor Performance Assessment Reporting System FAR Federal Acquisition Regulation FIPS Federal Information Processing Standard GPS Global Positioning System HCF Health Care Facility ISO Information Security Officer NARA National Archives & Records Administration POC Point of Contact PSC State Public Service Commission USC United States Code VA Veterans Affairs VTS Veterans Transportation Service PERIOD OF PERFORMANCE 3.1 The period of performance will be for 12 months for the period indicated below: Line Item Description Estimated Quantity Unit Unit Price Total Price 1 ONE WAY WHEELCHAIR VAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 7,000 Each 2 RATE PER MILE FOR WHEELCHAIR VAN SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 120,000 Each 3 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 80 Each 4 PROVIDE ONE WAY SEDAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 115 Each 5 RATE PER MILE FOR SEDAN/HIRED CAR SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 10,000 Each 6 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 60 Each Estimated Total of Base Year $____________________________________ Line Item Description Estimated Quantity Unit Unit Price Total Price 1 ONE WAY WHEELCHAIR VAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 7,000 Each 2 RATE PER MILE FOR WHEELCHAIR VAN SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 120,000 Each 3 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 80 Each 4 PROVIDE ONE WAY SEDAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 115 Each 5 RATE PER MILE FOR SEDAN/HIRED CAR SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 10,000 Each 6 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 60 Each Estimated Total of Option Year 1 $____________________________________ Line Item Description Estimated Quantity Unit Unit Price Total Price 1 ONE WAY WHEELCHAIR VAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 7,000 Each 2 RATE PER MILE FOR WHEELCHAIR VAN SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 120,000 Each 3 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 80 Each 4 PROVIDE ONE WAY SEDAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 115 Each 5 RATE PER MILE FOR SEDAN/HIRED CAR SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 10,000 Each 6 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 60 Each Estimated Total of Option Year 2 $____________________________________ Line Item Description Estimated Quantity Unit Unit Price Total Price 1 ONE WAY WHEELCHAIR VAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 7,000 Each 2 RATE PER MILE FOR WHEELCHAIR VAN SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 120,000 Each 3 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 80 Each 4 PROVIDE ONE WAY SEDAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 115 Each 5 RATE PER MILE FOR SEDAN/HIRED CAR SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 10,000 Each 6 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 60 Each Estimated Total of Option Year 3 $____________________________________ Line Item Description Estimated Quantity Unit Unit Price Total Price 1 ONE WAY WHEELCHAIR VAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 7,000 Each 2 RATE PER MILE FOR WHEELCHAIR VAN SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 120,000 Each 3 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 80 Each 4 PROVIDE ONE WAY SEDAN SERVICE WITHIN A 50 MILE RADIUS OF THE UPTOWN AND DOWNTOWN VAMC, FLAT RATE. 115 Each 5 RATE PER MILE FOR SEDAN/HIRED CAR SERVICE BEYOND THE 50 MILE RADIUS, ADDITIONAL TO THE FLAT RATE. 10,000 Each 6 WAIT TIME RATE BEGANS AFTER THE FIRST 30 MINUTES THEN PAID IN QUARTER (1/4) HOUR INCREMENTS. 60 Each Estimated Total of Option Year 4 $____________________________________ 4. PLACE OF PERFORMANCE Downtown Division located at 950 15th Street, Augusta, Georgia 30904 Uptown Division located at 1 Freedom Way, Augusta, Georgia 30904 Athens CBOC located at 9249 Highway 29 North, Athens, Georgia 30601 Aiken CBOC located at 951 Millbrook Avenue, Aiken, South Carolina 29803 Statesboro CBOC located at 658 Northside Drive East, Statesboro, Georgia 30458 5. HOURS OF OPERATION 5.1 Wheelchair Van/Sedan services are required a twenty-four (24) hour/seven (7) day a week, including observed Federal holidays. 5.1.1 FEDERAL HOLIDAYS 5.1.2 The following are the observed federal holidays: New Year s Day, Martin Luther King s Birthday, President s Day, Juneteenth, Independence Day, Labor Day, Juneteenth, Columbus Day, Veteran s Day, Thanksgiving Day, Christmas Day, and any other day specifically declared by the President of the United States to be a national holiday. 5.1.3 When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday by U.S. Government agencies. 6. GENERAL REQUIREMENTS 6.1 The contractor shall pick-up and deliver the beneficiary(s) to the pre-designated specific address and clinic where the medical treatment is to be provided. Beneficiary(s) shall be picked up within 15 minutes of the scheduled pick time (before or after the scheduled pick-up time). In no instance shall the contractor drop beneficiary(s) off in the hall or entrance of the VA or other non-VA facilities, and instead will escort beneficiary(s) to internal destination clinic. Adherence to schedules is of utmost importance. The contractor shall pick up the beneficiary(s) as near the scheduled pickup time as possible, but may arrange with beneficiary(s) consent earlier or later, so long as it does not interrupt the medical appointment or care. 6.2 The contractor shall at all times maintain sufficient telephone capacity to ensure immediate communication access between CNVAMC and the contractor s dispatch facility for the purposes of conducting business in the performance of the contract. 6.3 The contractor shall have telephone coverage to accept calls from CNVAMC 7 days a week/24 hours a day/365 days a year. The Contractor shall provide CNVAMC Transportation Offices with a back-up telephone number that is also accessible 7 days a week/24 hours a day/365 days a year. The Contractor shall update CNVAMC with any change in the telephone numbers, points of contacts, or operational status. 6.4 The contractor shall always ensure their own internal availability of mobile radio and/or cellular telephone communication with all vehicles providing transportation service at all times. Vehicles transporting CNVAMC beneficiary(s) must be reachable and accountable to provide status updates, estimated arrival times, or for safety compliance. 6.5 The contractor shall provide the COR with the name and phone number of the dispatch person to contact for the service requests. The contractor shall provide the COR with the name and phone number of the site supervisor, dispatch supervisor, or other contractor employee with the authority to address complaints or problems. 6.6 Generally, up to two patients may be transported on one trip, however, no more than the number authorized by DHEC (Department of Health and Environmental Control). With proper written approval, the CNVAMC shall allow the contractor to charge on a per-patient basis when more than one patient is transported. The contractor shall ensure that pick-ups and drop-offs are scheduled so that the total distance traveled shall result in the most economical charge to the Department of Veterans Affairs. One attendant/caregiver/escort, who is at least 18 years of age, shall be permitted to accompany any beneficiary at no additional charge. 6.7 For all one-way trips within a 25-mile radius of the CNVAMC, the contractor shall receive the flat rate awarded for that trip. In addition to the flat rate, the contractor shall also receive a mileage rate for each mile that is traveled beyond the 25-mile radius. Payment for mileage rates on any travel beyond the 25-mile radius shall be limited to the shortest travel distance the beneficiary(s) is being transported, calculated using the VetRide software system (or, alternatively calculated via Bing Maps in event of a VetRide system outage). Initial access to the VetRide system is controlled by the CNVAMC transportation office (and secondarily by the COR). The contractor s dispatch team and drivers will maintain their own individual accounts to the VetRide system, and utilize that system to receive, accept, schedule, and invoice for every trip. The VetRide system will be accessed by the contractor s dispatch team at https://third-party.vetride.va.gov/app/login, and by the contractor s vehicle drivers via QR-code enabled mobile app. 6.8 The contractor shall be responsible for patient safety and welfare during the transport of beneficiary(s). The contractor shall ensure that the beneficiary s belongings are properly accounted for and delivered with the patient. The contractor shall be held responsible for patient and/or Government property during transport. Any damaged or lost wheelchairs, walkers, crutches, or any other belongings, will be replaced by the contractor at no additional cost to the Government or beneficiary. The Government requires the contractor to exercise extreme caution and care in the handling of patients. Any abuse of patients shall be grounds for default action or termination of the contract. 6.9 The VA reserves the right to bar any contractor s vehicle driver from transporting VA beneficiaries. 6.10 The contractor shall self-manage their own departure times, schedule, pick-up times, manifests, special instructions, and all other facets of transportation to ensure that the beneficiary(s) are delivered at the designated time, location, and date to ensure no delays in medical care or missed appointments. Generally, this requires the beneficiary to be delivered 15-minutes before the scheduled time of their medical appointment. The contractor shall arrive promptly to same-day and will-call requests, but no more than 60 minutes from the time in which they were notified that the beneficiary(s) were ready. 6.11 The requests made for transportation shall be transmitted to the contractor via the VetRide system (or in event of VetRide outage, via telephone with email/fax written confirmation). Transport requests shall only be accepted from a pre-designated list of approved VA staff. The contractor s dispatch team will regularly refresh and monitor the VetRide system s Third Party Dashboard during business hours, for transport requests to be submitted by CNVAMC transportation office. Upon transmission of a transportation order within the VetRide system, the contractor s dispatch team will change the status of the each trip from Assigned to Scheduled , to indicate and date/time stamp receipt and confirmation. Upon the departure of the contractor s vehicle in route to the designated location per the order, the contractor s dispatch team and/or vehicle driver will change the status of the trip for each request from Scheduled to In Progress , to indicate and date/time stamp confirmation of such. Upon full completion of the beneficiary s travel per the order, the contractor s dispatch team and/or vehicle driver will change the status of the trip for each request within the VetRide system from In Progress to Completed , to indicate and date/time stamp confirmation of such. Trips Completed in the VetRide system are also required to have the detailed trip information filled out, to include: Driver Name, Vehicle Name (or other similar designation), Start Time, Pick-up Time, Drop-Off Time, Wait Time (if applicable), Starting Odometer Reading, and Ending Odometer Reading. Transports that are deficient or otherwise lack this detailed trip information, will not be approved for payment until such deficiency is corrected. 6.12 If the CNVAMC transportation office (or AOD, if after hours) or the beneficiary(s) cancel a scheduled trip with greater than 2-hours advance notice, the contractor s dispatch team shall change the status of the trip for each such request within VetRide system from Scheduled to Canceled , to confirm as such and indicate that no charges will be made against the CNVAMC for canceled trips. For requests transmitted to the contractor with less than 2-hours before the scheduled pick-up time (or the similar reasonable travel duration for trips that are greater than 2-hours away) and which the contractor is unable to complete without exceeding the imposed contractual time limits, the contractor will notify the CNVAMC transportation office (or AOD, if after hours), and change the status of the trip for each such request within VetRide system from Assigned to Refused . If any trip is canceled (through no fault of the contractor) with less than 2-hours advance notice, or if a beneficiary(s) is not at the designated location and unable to be reached, or is unable to be transported, or refuses to be transported, the contractor will notify the CNVAMC transportation office (or AOD, if after hours), and change the status of the trip for each such request within VetRide system from Scheduled to No Show . The contractor shall be reimbursed for these No Show trips as a one-way calculation, in accordance with section 6.7 of this document, if such a status meets the circumstances of the preceding sentence. VEHICLE REQUIREMENTS All vehicles used to provide services on this contract shall meet the following requirements. 7.1 Vehicles used for transportation of beneficiary(s) shall have functioning mechanisms that ensure all access doors are capable of being opened from the inside and remain closed and secure during travel. 7.2 Vehicles used for transportation of beneficiary(s) shall have a functioning speedometer indicating speed in miles per hour and a functioning odometer correctly indicating the distance in tenths of a mile. 7.3 Vehicles used for transportation of beneficiary(s) shall be equipped with operational air conditioning and heating systems. If the air conditioning system becomes inoperable during a day when the high temperature is forecast to reach 79 degrees or more, the vehicle shall be immediately pulled from service at the termination of the current trip and shall not again be used for service under this contract until the air conditioning system has been repaired. 7.4 Vehicles used for transportation of beneficiary(s) shall have an exterior free of grime, oil, or other substances and free from cracks, breaks, dents, and damaged paint that noticeably detracts from the overall appearance of the vehicle. 7.5 Vehicles used for transportation of beneficiary(s) shall be equipped with hubcaps or wheel covers. 7.6 Vehicles used for transportation of beneficiary(s) shall have all body molding in place, or if removed, holes shall be filled and painted. 7.7 Vehicles used for transportation of beneficiary(s) shall have a passenger compartment that shall be clean of dirt, free from torn upholstery or floor coverings, damaged or broken seats, protruding sharp edges, and vermin or insects. 7.8 Vehicles used for transportation of beneficiary(s) shall have an unobstructed vision on all sides, including but not limited to no equipment mounted on dashboard or windscreens, back-up cameras (if applicable) functioning properly, all windows and mirrors free of cracks or damage, and no luggage, equipment, or other items that might obscure the mirrors or windows. 7.9 Vehicles used for transportation of beneficiary(s) shall be equipped with an operable two-way radio and/or cellular telephone communication system, which afford contact with the vehicle during any point of operation. Beepers/pagers are not an acceptable substitute. Requests from CNVAMC about vehicle location, status, estimated arrival time, or any other inquiries should be able to be resolved promptly and accurately. 7.10 Vehicles used for transportation of beneficiary(s) shall meet all safety and mechanical standards established by Local, State and Federal statutes and regulations. 7.11 Vehicles used for transportation of beneficiary(s) shall have windows and doors, which can be opened and closed in accordance with manufacturer standards. 7.12 Vehicles used for transportation of beneficiary(s) shall not have leaks of any kind. 7.13 Vehicles used for transportation of beneficiary(s) shall be equipped with a functioning horn. 7.14 Vehicles used for transportation of beneficiary(s) shall have operable seat belts on all seats. 7.15 Vehicles used for transportation of beneficiary(s) shall have fully charged, certified, and non-expired fire extinguisher. 7.16 Wheelchair vehicles shall have wheelchair tie-down straps and effective securing devices to secure both wheelchair and wheelchair occupants. 7.17 Have a backup for all lift or ramp functions. The lift or ramp shall incorporate an emergency method of deploying, lowering to ground level with a lift occupant, and raising and stowing the empty/occupied lift if the power to the lift fails. 7.18 Vehicles used for transportation of beneficiary(s) shall have a fixed seat position or a fixed secured floor or sidewall wheelchair lock shall be approved for each ambulatory or wheelchair restricted passenger being transported, according to the passenger s needs. Drivers will ensure all wheelchair tie-down straps or locks, seat belts, and shoulder harnesses are in place and secured before the vehicle is moved. Drivers will monitor and ensure that safety devices are used appropriately throughout the duration of the trip, and will escalate issues immediately for deficiencies of such. NAVIGATIONAL/GLOBAL POSITIONING SYSTEM REQUIREMENTS All Vehicles shall be equipped with a GPS system that has the following capabilities: Line Mapping step-by-step directions Summary - gives you a daily report on the driver s activity for the day Stop indicates where, when, and for how long the vehicle stopped Speeding gives you the speed the vehicle is going from point to point Mileage gives you the daily travel mileage from point to point daily Ignition indicates when the vehicle starts up Landmark Stop gives you point-by-point directions with major landmarks Engine idle tells you that the vehicle has stopped and is on/running Maintenance lets you know when it is time for an oil change/tune-up State Mileage indicates long-distance trips mileage and tracking VEHICLE INSPECTIONS 9.1 Contractor shall have and maintain a record of preventive maintenance checks and internal inspections for all vehicles being used for service. The contractor shall provide the COR with a copy of the most current preventive maintenance checks and inspections before that vehicle s use during the performance of this contract. Vehicles, maintenance records, and internal inspection logs shall be made available to the COR for bi-annual inspections, or whenever the CNVAMC feels such inspections are required. The contractor shall provide the COR with a list of all vehicles used to provide services under this contract, which will include each vehicle s Vehicle Identification Number (VIN), license plate/registration numbers, and insurance certificates, prior to that vehicle entering service. An updated list shall be provided to the COR annually, or when any new vehicle is added to the contractor s fleet, or upon request of the COR. These scheduled or unscheduled inspections shall be coordinated between the COR and contractor in such a manner that shall not disrupt contract performance. 9.2 Every vehicle shall be made available for external inspection at any reasonable time before the initiation of, or during the performance of, this contract when requested by the CO or COR. Any vehicle found not in conformity with any above standards shall be removed from service immediately, or any vehicle receiving two (2) or more unsatisfactory findings within a fourteen (14) day period shall be removed from service immediately. Vehicles removed shall not be put back in service until subsequent inspections verify correction of the deficiencies, and written report is provided to the COR of the findings and outcome. CNVAMC reserves the right to order the immediate removal from service any vehicle not in compliance with any vehicle standards referenced herein at any time. 10 DRIVER/CONTRACTOR PERSONNEL QUALIFICATIONS 10.1 Drivers: (a) The contractor shall conduct pre-employment and annual driver s history checks to ensure that no drivers providing services under this contract shall have more than ten (10) points on their driver s license within a 24-month period, none of which were assessed for Reckless Driving , Aggressive Driving , or other similar moving violation related to safety. CNVAMC reserves the right to order the removal from service under this contract, any driver who violates the provisions of this section. The contractor shall maintain record of an updated and legible copy of the state driver s license as supporting documentation, in addition to the records from the formal driving history check. (b) The contractor shall maintain a record of each employee as to the character, current driving records (described in section 10.1(a) of this contract), and physical suitability/capabilities to safely and adequately perform the duties of a wheelchair vehicle driver. The contractor shall make these records available for inspection upon request by the contracting officer or the COR, at any reasonable time. (c) Drivers shall not transport CNVAMC beneficiaries if they appear to be ill, under the influence of drugs or alcohol, or any other state that is (or appears to be) unsafe. Drivers shall not transport anyone who insists on smoking during the transport, this includes the contractor s staff, beneficiary(s), caregivers/escorts/attendants, or any other person. All contractor s staff shall at all times display professional manners and courteous behaviors, including polite mannerisms, clear communication, and responsive and prompt interactions with every party. Rude or obscene behaviors or language shall not be accepted, and complaints of such may be grounds to remove the driver (described in section 10.1(a) of this contract). (d) Drivers shall wear appropriate attire or uniforms, and with a picture identification (ID) badge that clearly identifies their name and the company they work for. (e) The contractor shall demonstrate to the CNVAMC that their employees are adequately trained in the safe and proper transport of beneficiary(s) by presenting a certification of detailed initial training, and annual refresher or remedial training adequate. 10.2 Health, Suitability, and Physical Fitness Requirements: (a) Contractor shall provide for all employees assigned to work under this contract a detailed pre-employment screening and attestation that each employee is physically able to perform all general duties, functions, and activities required of their position, before they are approved to work on this contract. Such screenings will explicitly describe that the employee shall be free from any communicable disease; shall be in good general health, without physical defects or abnormalities which would interfere with the full performance of these duties; shall possess binocular vision correctable to 20/30 (Snellen); shall be free of color blindness and be capable of hearing ordinary conversation at 15 feet with either ear without the benefit of a hearing aid. The contractor s employees assigned to work under this contract shall personally certify in writing that they are not addicted to alcohol or any controlled substances. (b) All employees shall be literate and able to communicate with clients in English to the extent of reading and understanding printed regulations, detailed written orders, training instructions and material, and shall be able to compose reports which convey complete information. The Contractor is to attest in writing, that the ability of all individual employees designated to provide service for this contract meets the requirements of section 10.2(b). (c) Contractor shall provide for all employees assigned to work under this contract a detailed annual health screening and refreshed attestation that each employee continues to be physically able to perform all general duties, functions, and activities required of their position, described in detail of section 10.2(a). (d) Contractor shall produce and maintain a report of the initial, annual, and ad-hoc physical examination records describing the requirements of section 10 of this contract, for each employee who is assigned to work under this contract. Such reports shall be provided to the COR annually and upon request. DRIVER/CONTRACTOR PERSONNEL CONDUCT 11.1 The following acts are not permissible by the contractor s employees that provide services under this contract at any time, regardless of whether such conduct occurs while on VA premises or not, during any point that the employee is working on this contract. Use of intoxicating liquors, alcohol, narcotics, or other controlled substances of any kind, without a doctor s prescription while on duty or reporting for duty. Vehicle drivers are further restricted to abstaining from the use of intoxicating liquors, alcohol, narcotics, or other controlled substances of any kind which may impair driving ability or safety, regardless of a doctor s prescription for such substance. Gambling in any form. Smoking, chewing, dipping, vaping, and all other uses of tobacco or tobacco-derived products while on duty. All persons at all times are prohibited from tobacco use within vehicles. Carrying of pistols, firearms, or any other concealed weapons. Resorting to physical violence to settle a dispute with a fellow employee, customer(s) or the general public while on duty. Spitting in prohibited places, or any other unsanitary, offensive, or insensitive practices or behavior. Use of loud, indecent, or profane language and/or making threatening or obscene gestures toward customers or other employees. Stopping or conducting personal business, including excessive use of restroom facilities, while vehicle is occupied by a passenger. This also includes running personal errands, making deliveries, transporting items not sanctioned by the CNVAMC, or attempting to engage in other unsanctioned business arrangements while performing services under this contract. The driver shall not leave the vehicle with the key in the ignition at any time. Engaging any person in a verbal confrontation to settle a disagreement. Should a disagreement arise, the driver shall contact his dispatcher/supervisor via the radio system. Soliciting or accepting tips, business opportunities, or unsanctioned business from customers, companions, or others at any time. 11.2 Any contractor s employee who accumulates three (3) substantiated complaints during a 12-month period shall be prohibited from providing any further services under this contract. The CNVAMC reserves the right to bar any person from entering VA property, transporting VA beneficiaries, or conducting any other personal or professional business with the CNVAMC should an item of this contract be violated. CERTIFICATION OF INSURANCE COVERAGE 12.1 Before award of the contract, the contractor shall furnish to the contracting officer a certificate of insurance containing bodily injury liability insurance coverage written on the comprehensive form of policy o...