Inactive Total Small Business Set-Aside (FAR 19.5)

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announce... This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. The Department of Veterans Affairs, William Jennings Bryan Dorn VA Medical Center, Contracting Office, Columbia, SC. 29209 has a need to purchase Transitional Hospital Care. The RFQ # is 36C24720Q0417. This combined synopsis solicitation RFQ and the provisions and clauses incorporated are those in effect through Federal Acquisition Circular 2020-04 (01-15-2020). The combined synopsis solicitation is: 100% Set-Aside for Small Business (SB). The NAICS Code is 541512; the size standard is $30 Million. Note, interested SB Offerors must be listed and registered in SAM.gov to be considered for Award. Responses shall be on an all or none basis, no partial submissions will be accepted. The Government reserves the right to make no award at all. All quotes are due NLT 04/06/2020; 1:00 PM EST via e-mail to: cedric.belmont@va.gov The Subject Line of the response e-mail shall include RFQ 36C24720Q0417. Offers received after the exact time specified in the solicitation are considered late and may at the discretion of the Contracting Officer be considered if the action would not unduly delay the acquisition or are deemed to be in the best interest of the Government. STATEMENT OF WORK (SOW) Part 1: General Information Introduction The requirement is for a license for a transitional care program that will provide patient friendly educational documents for our patients utilizing existing information with VA system. The license will permit use of the Care Transitions Portal, including a Vista-Integrated Care Transitions Portal user interface, to create and print a Care Plan booklet for every veteran discharged from the Customer site. The Care Plan will include the following data to the extent that they are available within the system: Branded Site Logo Patient Aligned Care Team details Patient Demographics Medications Appointment Information Diet and Activity Instructions Additional Instructions My HealtheVet information B. Background Patient friendly educational materials are required to help to reduce preventable readmissions and improve patient care transitions from post-acute settings. Scope: Engineered Care grants to Customer a license for Customer and its Users to use the Product during the Term. Engineered Care will perform maintenance and support services for the term of this agreement. The following activities will be performed: Training: Engineered Care has performed initial planning meetings and will conduct a one-day onsite to train all relevant personnel on using the Product. Maintenance Services: As outlined in Exhibit A, Engineered Care will provide day-to-support (via email and phone), software maintenance, and continual access to our quarterly updates (new features, content, enhancements, and other updates to the software). Term: The term of the license will be firm fixed for 1(one) Base Year and 4 (four) Option Years. The base year will start on the date the award is made. Subsequent option years will begin on the anniversary date of the award. Part 2: Work Requirements A. 2.1 Supported versions. Company will provide Maintenance for the then current Major Release of the Software and the previous Major Release, or for one (1) year after Company discontinues licensing/distributing a Major Release, whichever is longer. 2.2 Enhancements and Error Correction. Company will notify Customer of all available Error Corrections and Enhancements to the Software and will make them available at no additional charge to Customer. All Enhancements will be backward compatible as provided in the Agreement. 2.3 Customer Technical Support Contacts. Customer will designate support contacts (which may include Customer contractors) who may communicate with Company's support organization regarding maintenance and support issues. Customer may change these support contacts from time to time upon written notice to Company. Company will provide Customer's support contacts with any user IDs, passwords, access procedures, and other such information to enable the support contacts to access Company's electronic support systems. 2.4 Web-based support. Company will provide Customer with access to any on-line support information and tools it makes available to other customers. This will include access to any available Company knowledge database, on-line technical library or on-line Documentation. 2.5 Telephone and Email Support Services. Company will provide email technical support services during the hours of 9:00 a.m. U.S. Eastern time to 6:00 p.m. U.S. Pacific time, Monday through Friday and will provide email or telephone assistance on a 24 hour per day/7 day per week basis for Severity 1 errors. Company will respond to Customer's requests for support and work to resolve the problems indicated within the following time frames Error Response Time Company Action Severity Level 1 4-6 hours. Verbal acknowledgment of Error report and identification of individual assigned to resolve Error. Work 24 x 7 until Error Correction is achieved. If a Workaround is provided, Company will continue to work 24 x 7 to correct the Error. Severity Level 2 4-6 hours. Verbal acknowledgment of Error report and identification of individual assigned to resolve Error. Work 24x7 until Error Correction or acceptable Workaround is achieved. If a Workaround is provided, continue working during business hours to provide Error Correction. Severity Level 3 24 hours. Verbal acknowledgment of Error report and identification of individual assigned to resolve Error. Error Correction or acceptable Workaround provided within 1 month. Error Correction included in next release of Software if Workaround is initially provided to address problem. Severity Level 4 48 hours. Verbal acknowledgment of Error report and identification of individual assigned to respond. Question answered or minor Enhancement considered for next release. Severity Levels means the four severity levels defined below: Severity 1 : A type of Error that: (1) renders the entire or any part of the Software inoperative; or (2) causes the Software to fail catastrophically. No workaround exists or the available workaround is unacceptable due to its operational impact on Customer's business. Severity 2 : A type of Error that significantly degrades performance of the Software or materially restricts Customer's use of Software. Severity 3 : A type of Error that causes only minor impact on the use of the Software. Severity 4 : Proposed enhancements or usage questions. B. Deliverables- Maintenance and support as defined above as well as access to the product for the duration of the five-year term. Part 3: Performance Monitors Task Indicator Standard Acceptable Quality Level Method of Surveillance Transitional Care Document Portal and care plan are available to clinical staff System failures that limit access to the portal are minimal Less than 2 non-planned, non-VA related events per month Reported by end users Response to requests for service Requests for response to errors completed within specified time frame 95% Feedback from end users Information from VA is seamless integrated to portal Less than 3 integration issues per month 100% Based on feedback from end users. The Government shall use the standards below to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQ) Page 2 of 2