Inactive

Valet Services Martinsburg VA Medical Center RFQ 36C24525Q0249 Questions and Answers 1. Where is the valet parking area? Right corner bottom parking lot facing away from hospital. 2. Will you provide ... Valet Services Martinsburg VA Medical Center RFQ 36C24525Q0249 Questions and Answers 1. Where is the valet parking area? Right corner bottom parking lot facing away from hospital. 2. Will you provide a map indicating where the parking area is located? Yes 3. Is the parking area dedicated to valet use only? Yes 4. How many parking spaces are set aside for valet use? 54 5. What are the daily valet volumes for the past 12 months as reported by the current contractor? 90-100 6. Where is the valet podium to be located? Contractor will provide their own podium. 7. How many lanes are available for dedicated valet use? Shared space 8. How many feet of curb/lane is available for valet use? 50 ft 9. Can the contractor use an indoor area near the main entrance such as a vestibule or section of the lobby during inclement weather? Yes, vestibule, it is inside the main entrance on left corner 10. Where can the contractor store equipment and supplies? Contractor will need to provide a locked cabinet inside the main entrance near their podium of the vestibule. 11. Is the contractor required to assist a patient with getting into or out of a vehicle or wheelchair? Please refer to PWS for details. 12. Is the contractor required to use any lift assistance equipment? If so, please describe the requirement. Please refer to PWS Patient Assistance section. 13. Why was the contract for valet services awarded last year (36C24524C0111) cancelled before service began? The contract was terminated for convenience. 14. The PWS requires personnel to perform under the contract without exceeding the required wait time to valet park and retrieve vehicles, but there is no required time listed. What is the required time limit (example: 10 minutes) Valet Attendants have to in-process vehicles from the time of arrival? 3-5 mins is acceptable. 15. What is the required time limit to return vehicles once a vehicle owner requests their vehicle? See answer 14 16. The solicitation provides instructions for experience information to be submitted. In order to help the Government mitigate performance risks associated with performance while maintaining fair competition, will the Government clarify the specific criteria that will be used to determine technical acceptability, including the minimum required experience, qualifications, and certifications for personnel? Please refer to the RFQ. 17. Will the Government consider evaluating past performance relevance also based on operational complexity and scope, rather than solely on contract value and the type of facility services were provided, to ensure Offerors with experience managing valet services at high-traffic facilities with similar operational tempo and service expectations are considered technically favorable? See section E.11 for details regarding past performance. 18. In addition to Offerors demonstrating they have the necessary staff and are properly licensed to operate vehicles; will the Government establish a minimum staffing plan based on operational needs to ensure Offerors propose an adequate workforce to meet peak and non-peak demand? Contractors are to provide adequate staffing of customer service attendants, as referenced in the PWS. 19. How many parking spaces does the designated valet lot have? Refer to answer in question 4 20. Is there an overflow lot that can be used? If so, where is its location and how many parking spaces does it have? Over flow will be adjacent to the valet parking. There would be an additional 27-54 spaces. 21. The PWS states the contractor shall direct vehicles who do not wish to use valet services to appropriate parking lots. Are the lots clearly marked for them, such as Visitor Parking or Patient Parking ? Yes 22. Does the Government provide space to store valet equipment during nonoperational hours? If so, where at? Answered in question 10 23. Is there a cutoff time where vehicles are no longer accepted for valet services? See PWS 24. Key turnover is to be to the Administrative Office on Duty (AOD). Where is the AOD located (e.g. Emergency Department (ED))? ER 25. Is there a different area for large vehicles to be parked or is the Valet Team required to use the same designated lot for oversized vehicles also? See PWS 26. Does the Government anticipate any changes to the current number of personnel performing valet services at the Martinsburg VAMC? N/A 27. Can the Government clarify if a narrative explanation of the pricing criteria is required? Please see section E.13(c) as it answers this question. 28. Will the Government confirm that all offerors will be required to adhere to the current Department of Labor Wage Determination rates applicable to the contract performance location, and that proposals will be evaluated to ensure compliance with these rates? Additionally, will the Government assess whether proposed pricing is sufficient to meet the requirements of the Performance Work Statement (PWS) without sacrificing quality or compliance with applicable labor laws? All offerors must adhere to Wage Determination rates. This is a firm-fixed price contract, awarding to the Lowest Price Technically Acceptable (LPTA) offeror, as stated in the RFQ. 29. Is this an existing requirement or is this a new requirement? New requirement 30. 'If this is an existing effort; what is the prior contract award amount, name of incumbent and period of performance? $1,235,796.60, Navigator International, 08/01/2019 07/31/2024 31. Is the current incumbent contract currently fully staffed with qualified personnel AT THE CURRENT PWS LEVEL? There is no incumbent. 32. What is the total number of qualified contractor personnel on staff? There is no incumbent. 33. Does the current incumbent workforce meet all training specified in the SOW? There is no incumbent. 34. How long does it take to process a new candidate for suitability/NACI? Typically, 10 business days. 35. Is there a requirement for the contractor to provide Personal Protective Equipment? VA does not provide the PPE. 36. a. Staffing: The Contractor will provide adequate staffing of customer service attendant(s) for the hours of operation specified. The Contractor will always provide adequate on-site supervision to handle customer concerns and parking incidents. The Contractor does all recruiting, hiring, training, and supervising. Is the current contractor fulfilling all of the general procedures in the current contract? If not, what/which items are not being currently provided? There is no incumbent. 37. b. Contractor should base their plan on the Martinsburg VAMC serving approximately 100 vehicles per day. What historically is the average parking time a patient's vehicle? What is the average parking spot turn over time? Can not be answered since it varies. 38. d. Provide professional valet booth(s), locking key cabinet(s), safety cones, signs, roadblocks and other supplies and materials and/or miscellaneous items necessary to operate and manage valet services. All signs shall be at least 30 x 30 . Hand-written signs shall not be allowed. What ticket system is currently being used to track keys, cars and the customer? There is no incumbent. 39. d. Provide professional valet booth(s), locking key cabinet(s), safety cones, signs, roadblocks and other supplies and materials and/or miscellaneous items necessary to operate and manage valet services. All signs shall be at least 30 x 30 . Hand-written signs shall not be allowed. Is there a valet booth currently in place? There is no incumbent. 40. f. The Contractor will provide VA approved walkie-talkies or radios for the Valet staff to communicate with each other while conducting their normal duties of Valet Parking. What is the range of use on these walkie talkies? 1 mile? 1/2 mile? Any commercial walkie talkie will suffice. 41. The Contractor shall have complete control of vehicles parked in designated valet parking area(s) in the context of maximizing the space available and facilitating a smooth operation. The Martinsburg VAPD will always maintain authority over all vehicles and parking at the facility. Are contractor employees allowed to park at the VA facility without any fee? Yes 42. Are electrical outlets available for contractor use at the valet station/post to power lighting and heating/cooling devices designed for outdoor use? Outlets are available. 43. Training is to be accomplished outside of contract duty hours. If outside of normal hours, how will the government schedule this training and how long will take? Contractor is responsible for training. 44. In addition to Safe Driver Training, the minimum customer service training must be provided and documented for each employee. Is this training provided by the VA? Contractor provided. 45. To be eligible to perform under this contract, each contract employee must satisfactorily complete VA Talent Management System (TMS) web base training. How long is TMS Training for average individual. Does system provide a completion certificate? Each course takes 15-20 mins. 46. All vehicle damage claims brought to the attention of the Valet Contractor shall be immediately investigated and validated claims shall be processed for settlement. Who determines if claim is valid? See PWS. 47. Proposed hours of operation are 6:30 am to 5:00 pm Monday through Friday for the Martinsburg VAMC, excluding Federal Holidays. What are the historically peak hours per day and/or during which the days of week? Hours of operation of 6:30am to 5pm, we expect full performance for these hours. 48. The Contractor shall be notified in advance of any special events which might cause parking problems because of additional patients, patrons, or visitors to the Medical Center. Historically, how many special events in a year are cause for any increase in staff? Possibly 1-2 events per year. 49. The Contractor shall be responsible for the replacement of items or to repair vehicles or facilities to previous condition if the Contractor is determined to be at fault for the damage. What entity is authorized to "determine" fault? VA Police has investigative authority. 50. The participating VA Medical Center shall provide orientation and training on VA policies and procedures relating to security, patient privacy, safety, emergency procedures, accidents/injuries, and communication with VA staff. The required training shall be scheduled at a post award meeting on a mutually agreeable date and coordinated with the COR. How long is this training and what is the frequency for attrition / new hires? Typically done in 1-2 days 51. All Contractor Employee s will be issued a Government PIV Card (ID Card). The PIV Card must be always worn while on VA Property. What is PIV issuance turn around time? 10 business days 52. Is there a minimum or maximum number of Past Performance references that may be submitted? This is outlined in section E.11 53. Is there a specific or preferred format for information submission? See section E.13 for instructions on submittals. 54. May the offeror submit CPARS either in lieu or in addition to Past Performance references? This is answered in section E.11 55. Is there a page limit for Past Performance information? No, Section E.11 details past performance information. 56. Is the Past Performance information to be submitted in a separate volume or included in one of the outlined volumes? Volume I 57. Is there a page limit or any formatting requirements for any of the submission requirements? Refer to section E.13 for submission requirement details. 58. Is this a new requirement or is there an incumbent? New requirement 59. If there is an incumbent, what is the current contract value? There is no incumbent. 60. Is there a required size for the booth? No

Inactive Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)

This is a presolicitation notice for valet services at the Martinsburg VA Medical Center. This is NOT a solicitation. The solicitation is forthcoming.