Inactive

SUMMARY: Department of Veterans Affairs, Veterans Health Administration, Network Contracting Office 5, is issuing this request for information/sources sought notice in order to identify vendors that a... SUMMARY: Department of Veterans Affairs, Veterans Health Administration, Network Contracting Office 5, is issuing this request for information/sources sought notice in order to identify vendors that are interested in and capable of providing contractor services Dedicated Internet and guest Wi-Fi support. For the Washington DC VA Medical Center. Location: Washington DC VA Medical Center, 50 Irving Street NW, Washington, DC 20422 Scope of Work: GENERAL Scope of Services: The purpose of this requirement is to provide support for the Guest Wi-Fi at Washington DC VAMC. The Contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items and services necessary to perform service and maintenance. Guest Wi-Fi Support Equipment - Support Contract. Must provide Dedicated Internet Bandwidth - Minium 1000MB. Guest Wi-Fi throughout the DC VA Medical Center. PERIOD OF PERFORMANCE: Base Year - Plus 4 Option Years Base Year Start Approx 1 July 2024 SPECIFICATIONS Corrective Maintenance The contract shall include all on-site corrective (unplanned) maintenance/repair of the equipment in accordance with the manufacturer s manual. Recalls & Alerts-- Contractor shall perform all remediation actions needed for product alerts and recalls issued for the equipment. The contractor will perform unlimited corrective services on equipment/systems under full coverage agreement from OEM. Parts/Materials/Tools/Labor All parts and materials to complete the maintenance shall be included as a part of this contract Contractor shall provide their own tools to complete the maintenance. All labor (including travel) to complete the maintenance is included in the contract. Contractor must use OEM certified parts and service. Use of refurbished parts must be approved in writing by Biomedical Engineering prior to use. Engineer/technicians must be OEM trained on all equipment included in agreement. Proof of competency to be provided upon request. Updates/Patching Contractor shall complete available updates to the software at the discretion of Biomedical Engineering. Contractor shall complete all patching according to manufacturer s specifications. Response Time Contractor shall respond to trouble phone calls within thirty minutes. The minimum standard response time for dispatch will be no later than the following workday after notification of equipment malfunction. Service agreement service call priority with OEM under active coverage. Reporting Within 5 business days of award, must provide validation of equipment active coverage with OEM to certify service agreement in place. Contractor shall provide a copy of the service report, complete with test data, to the responsible facility service via email within three business days after completion of any services. Service reports shall include identifying information about the equipment, all services provided during the service visit, any issues found during the visit, the technician/engineer names of the personnel performing work, and the date service was provided. Remote Support The Contractor shall provide a telephone line available 24/7/365 for technical support. Contractor shall also provide a phone number for VA staff to call to dispatch Contractor field service engineers/technicians. If remote support via site-to-site virtual private network (VPN) is required, Contractor shall work with the COR and the facility Information Security Officer (ISO) to meet the requirements prior to connection. A National Site to Site MOU/ISA is the preferred way to complete this connection. Patient Health Information The Contractor shall safeguard patient health information. The Contractor shall report to the Biomedical Engineering Department any issues with disclosed or unsecure patient health information. Contractor shall note remove any hard drives, storage devices, or anything containing patient health information from the site. Interested & Capable Responses: NCO 5 is seeking responses from entities that are interested in this procurement and consider themselves to have the resources, capabilities, and qualifications necessary to provide the services required for the Washington DC VA Medical Center. Please respond to this RFI/Sources Sought 36C24524Q0582 with your: Business name (including Unique Entity ID (SAM.gov)  Business type, socio-economic status (e.g., Veteran-Owned, Woman-Owned, Disadvantaged Small Business, 8(a), etc.), and  Person of contact (including telephone number & email address).   Capability statement and summary of previous experience providing these types of services for the Veterans Health Administration or other similar facilities.  Available contract vehicles (GSA FSS, etc.) for use by Department of VA (include applicable NAICS) Brief Summary of categories of services that your company can/cannot provide. Certification(s) / Licenses for meeting the local requirements to provide these services at the DC VAMC (if applicable) Confirmation that your organization has the capability & expertise to meet the performance requirements while complying with applicable limitations in subcontracting by responding to the questions below with your response:   Do you intend to self-perform this effort? If you are located outside the immediate area, how will you self-perform? Or do you intend to subcontract work under this contract? If you intend to subcontract work under this contract, how will you ensure compliance with the limitations on subcontracting?  Response Instructions: Responses must be submitted by 10:00 AM (ET) June 14th, 2024. Responses to the information requested above must be submitted via email to Bill Pratt at Billie.Pratt@va.gov and Trever Turcotte at Trever.Turcotte@va.gov. This request for information/sources sought notice is for planning purposes ONLY and does not constitute a solicitation, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. The results of this market research will assist in the development of (1) the requirement, and (2) the acquisition strategy (e.g., SDVOSB/SDVOSB set-aside, small business set-aside, full and open competition, etc.). VA assumes no responsibility for any costs incurred as a result of a vendor s attendance to the Site-Visit nor the preparation of responses submitted as a result of this notice. Bill Pratt Contract Specialist VHA, NCO 5 Billie.Pratt@va.gov