Inactive
Total Small Business Set-Aside (FAR 19.5)
Notice ID:36C24521Q0136
SMS/TEXTING SERVICES BACKGROUND The Department of Veterans Affairs (VA) Hershel Woody Williams VA Medical Center requires software-as-a-service support in order to communicate patient status informati...
SMS/TEXTING SERVICES BACKGROUND The Department of Veterans Affairs (VA) Hershel Woody Williams VA Medical Center requires software-as-a-service support in order to communicate patient status information. SCOPE OF WORK The contractor shall provide unlimited cloud-based SMS Messaging to patients, staff and family members for the Hershel Woody Williams VA Medical Center. The service must Include consultation, setup, online training and 24/7 support. There will be no specific patient information passed through the vendor SMS messaging portal other than the Veterans and/or family phone number, no names, or protected healthcare related information (PHI). The Medical Center shall have our own log-in account and shall have the ability to create our own localized template messages. Vendor must offer a text message service via web based (cloud based) portal to any cell phone. This would be a new service offered by our Surgery Service to OR patients and their families to receive text messages related to upcoming appointments, status updates to family members while in surgery. This service is being offered to help improve our Veterans experience and satisfaction with their healthcare but is a completely voluntary service. This service will potentially be expanded to include all Clinical Services offered by the Hershel Woody Williams VA Medical Center. The objective of this contract is to purchase a Text SMS messaging service for one year (12 months) plus 4 Option Years. The Vendor will provide access to their web-based portal (where text messages are sent from), we will have unlimited text messaging for the duration of the Contract. Vendor must also provide all training, as well as 24/7 support. All data passed through the SMS messaging portal is HIPAA compliant. The Contractor will provide 24/7 access to their web-based portal for SMS messaging services to the Hershel Woody Williams VA Medical Center. In addition, the contractor will provide 24/7 technical support for the Medical Center Staff via phone, and through the web-based portal. In addition, the contractor agrees to purge/delete all Hershel Woody Williams VAMC collected data on a weekly basis; every Friday after 5:00pm. The information will remain available to the administrator for reporting purposes. CONTRACT TYPE This is a firm fixed price order. PERIOD OF PERFORMANCE The period of performance is a Base Year with 4 Option Years. HOURS OF WORK: The Contractor will provide 24/7 access to their web-based portal for SMS messaging services to the Hershel Woody Williams VA Medical Center, Huntington, WV. In addition, the contractor will provide 24/7 technical support for the staff via phone (1-888-628-4243), and through the web based portal. PLACE OF PERFORMANCE Hershel Woody Williams VA Medical Center 1540 Spring Valley Dr Huntington WV 25704 TRAVEL There is no travel required.
