Inactive

SOURCE SOUGHT THIS IS A SOURCES SOUGHT ANNOUNCEMENT IS FOR INFORMATION & PLANNING PURPOSES ONLY; IT IS NEITHER A SOLICITATION ANNOUNCEMENT NOR A REQUEST FOR PROPOSALS OR QUOTES AND DOES NOT OBLIGATE T... SOURCE SOUGHT THIS IS A SOURCES SOUGHT ANNOUNCEMENT IS FOR INFORMATION & PLANNING PURPOSES ONLY; IT IS NEITHER A SOLICITATION ANNOUNCEMENT NOR A REQUEST FOR PROPOSALS OR QUOTES AND DOES NOT OBLIGATE THE GOVERNMENT TO AWARD A CONTRACT. A CONTRACT MAY NOT BE AWARDED AS A RESULT OF THIS SOURCES SOUGHT ANNOUNCEMENT. REQUESTS FOR A SOLICITATION WILL NOT RECEIVE A RESPONSE. RESPONSES TO THIS SOURCES SOUGHT MUST BE IN WRITING. THE PURPOSE OF THIS SOURCES SOUGHT ANNOUNCEMENT IS FOR MARKET RESEARCH TO MAKE APPROPRIATE ACQUISITION DECISIONS AND TO GAIN KNOWLEDGE OF POTENTIAL QUALIFIED SERVICE DISABLED VETERAN OWNED SMALL BUSINESSES, VETERAN OWNED SMALL BUSINESSES, 8(A), HUBZONE AND OTHER SMALL BUSINESSES INTERESTED AND CAPABLE OF PERFORMING THE WORK. DOCUMENTATION OF TECHNICAL EXPERTISE MUST BE PRESENTED IN SUFFICIENT DETAIL FOR THE GOVERNMENT TO DETERMINE THAT YOUR COMPANY POSSESSES THE NECESSARY FUNCTIONAL AREA EXPERTISE AND EXPERIENCE TO COMPETE FOR THIS ACQUISITION. RESPONSES TO THIS NOTICE SHALL INCLUDE THE FOLLOWING: (A) COMPANY NAME (B) ADDRESS (C) POINT OF CONTACT (D) PHONE, FAX, AND EMAIL (E) DUNS NUMBER (F) CAGE CODE (G)TAX ID NUMBER (H) TYPE OF SMALL BUSINESS, E.G. SERVICES DISABLED VETERAN OWNED SMALL BUSINESS, VETERAN-OWNED SMALL BUSINESS, 8(A), HUBZONE, WOMEN OWNED SMALL BUSINESS, SMALL DISADVANTAGED BUSINESS, OR SMALL BUSINESS HUBZONE BUSINESS AND (I) MUST PROVIDE A CAPABILITY STATEMENT THAT ADDRESSES THE ORGANIZATIONS QUALIFICATIONS AND ABILITY TO PERFORM AS A CONTRACTOR FOR THE WORK DESCRIBED BELOW. Government-owned Durable Medical Equipment (DME) Washington, DC 20422 NAICS code 621610 PSC Q999 New Base IDIQ PAID WITH P-CARD 9/15/20 TO 9/14/2025 STATEMENT OF WORK WASHINGTON DC DURABLE MEDICAL EQUIPMENT (DME) Introduction / Background Information Intent The Department of Veterans Affairs Medical Center in Washington DC (DC VAMC) at 50 Irving Street NW, Washington, DC 20422 has a requirement for the pickup, setup, delivery, disassembly, repair, install, routine preventive/service/refurbishment maintenance, site assessment, disposal, infection control, cleaning, sanitization, storage, patient training/instruction in-the-use of Government-owned Durable Medical Equipment (DME), delivery service of DME and supplies to all beneficiaries serviced by VISN 5 s DC VA medical center and its associated outpatient clinics and neighboring state. The contractor shall develop mechanisms and methods to register complaints, resolve emergencies, issue approval of Patient Rights and Responsibilities, and provide pertinent documentation of performing all tasks as identified herein. The total number of DME patients is subject to change. The Contractor shall be responsible for providing Government-Supplied Durable Medical Equipment (DME), pickup and delivery services, setup, installation, disassembly, repair, preventive maintenance, site assessment, disposal, storage, transportation of equipment, equipment services, labor, supervision, patient education, safety management, infection control, as necessary for patients receiving DME services, as specified under this requirement to all beneficiaries serviced by the DC VAMC and associated outpatient clinics. These services shall be required between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, except in cases of emergency. The contractor shall be staffed and stocked to render services provided in accordance with all terms and conditions of this requirement for the duration of the performance period. Offerors should thoroughly review the specifications and be familiar with the area of coverage before submitting their proposal in order to be fully aware of the supplies and the services required. Failure to do so will not relieve the offeror from performing in accordance with the strict intent and meaning of the specifications without additional cost to the Government. The area of service shall be all patients serviced by DC VA medical center, including surrounding areas, regardless of where Patient resides. Should a veteran(s) be located within a zone that is not listed for that particular VA Medical Center, but is within a zone listed through a separate VA Medical Center, the Government reserves the right to purchase the services from the contractor awarded the contract for the zone that the Veteran resides in. The zones have been detailed in Section 7.5 (Delivery Charges) herein and have been determined as the areas of responsibility/jurisdiction for DC VA Medical Center. Prior to the award, the Contractor must meet/exceed the standards of The Joint Commission (JC) and the Center for Medicare and Medicaid Services (CMS). Written documentation must be provided to support this requirement. Offerors should thoroughly review the specifications and be familiar with the area of coverage before submitting their proposal in order to be fully aware of the supplies and the services required. The Department of Veterans Affairs reserves the right to exercise the option years, subject to the availability of funds. Contractor Responsibilities: The Contractor has responsibility for providing services, supplies and equipment as ordered, under the timelines specified. The contractor shall be responsible for coordinating, supervising, monitoring, and evaluating the care and service provided and shall assure that the contracted services are performed according to the terms of the contract. The contractor shall assure that its personnel meet the requirements of the contract and are competent to do the jobs assigned them. It is the contractor s responsibility to schedule the times and dates for the delivery of services within the timelines established (e.g. Timeliness of Services). Deliveries shall not be left unattended at the beneficiary s home. The contractor shall maintain an electronic, detailed, running inventories list for all items in storage. The listing shall be legible and formatted to show type of equipment by brand name, model, serial or tag number and condition of the equipment in the following categories: Medical Equipment, Ambulation Aids, and Miscellaneous. An electronic copy of the current weekly inventory, at the close of business on the last working day of each week, shall be submitted electronically and/or faxed to the COR of the applicable VAMC no later than close of business (COB) Friday of each week. The inventory list shall include all items issued to beneficiaries by beneficiary name, address, date of delivery and serial number, if applicable. The inventory shall separately list equipment that is ready for issue, equipment that requires repair, and equipment to be salvaged. The equipment repair inventory shall include an itemized cost estimate for each piece of equipment. The contractor shall maintain an adequate bookkeeping system (approved by each COR of each VAMC) which shall be made available to VA personnel conducting inspections and verifying inventory of equipment storage facility. VAMC Facility Responsibilities The VA shall monitor the contractor s performance through contractor site inspections, patient s home inspections, record checks, patient satisfaction/complaints, monthly review of invoices for accuracy and review of contractor submitted performance improvement data. Monitors will focus on timeliness of equipment delivery; timeliness of repairs or maintenance; accuracy of required documentation submitted, and adherence to Joint Commission standards. The Department of Veterans Affairs Medical Centers (VAMC) will be responsible for Clinicians orders for the provision of DME equipment in the home that are processed through the Prosthetic and Sensory Aids Service (P&SAS) at the respective VA Medical Center. Initiation of delivery and pick up of equipment, and resolutions of problems related to equipment or patient care are under the direction of the COR or designee. Description of Facilities/Equipment/Instruments: All VA equipment/supplies shall be stored on, or within single premises occupied by the Contractor within the service areas listed above. The Contractor shall have a physical location 15 days prior to the award date which is the start date of the contract. Contractor shall provide storage for VA beneficiary equipment/supplies. The minimum space requirement shall be at least 2000 - 2500 square feet available at all times. The Contractor shall be solely responsible for determining the design, pattern, or plan of storage area taking into consideration shelving, bins, and any other elements necessary for proper storage of VA equipment/supplies. Area should be designed and maintained for ease of inventory reconciliation and maintenance, and conform to all applicable national, state, and local Fire Protection Association codes. Storage area shall have clearly defined/labeled and separate areas to store clean, soiled, damaged in-repair, and scrap equipment. All VA owned equipment and supplies shall be stored separately from any vendor owned equipment. All new and used equipment that is cleaned shall be bagged, tagged, dated, and ready for issue. All equipment/supplies shall be arranged in such a manner as to afford immediate inspection and enable easy access for inventory reconciliation. An area separate and apart from the clean area is to be designated for the sanitizing of soiled equipment picked up from a Veteran beneficiary. This area shall contain adequate and appropriate supplies needed for proper cleaning and sanitizing, bagging and tagging, as well as protective equipment to guard against infection such as rubber gloves, gowns, masks, safety glasses, eye wash stations, a first aid kit, and be arranged in a neat and orderly fashion. Appropriate signage shall be in place and include universal precautionary measures. The relocation of existing inventory from present VA storage facility to newly awarded Contractor s storage facility shall be the responsibility of the newly-awarded Contractor and shall be at no charge to the Government. Arrangements for the moving and transfer of VA equipment/supplies shall be made between the old Contractor and the new Contractor and be completed within (5) business day of the contract period. The storage facility shall be equipped with adequate electrical outlets for testing of electrical pieces of equipment such as motorized beds, battery chargers, etc. A separate area shall be designated for items determined by the Chief, Prosthetic Treatment Center as scrap/non-issue. This area shall be protected and secured against theft, pilferage, vandalism, and be marked as Scrap - U. S. Government Property, No Trespassing. Items contained therein shall be disposed of periodically in accordance with established procedures. Personnel Policy: The Contractor shall assume full responsibility for the protection of its personnel furnishing services under this contract, such as providing worker s compensation, professional liability insurance, health examinations, income tax withholding, and social security payments. The parties agree that the contractor, its employees, agents, and subcontractors shall not be considered VA employees for any purpose. Policies and Procedures: The contractor shall conform to all issues addressed in the VA Medical Center Memorandums pertaining to delivery of services. Scope / Performance Requirements: Specific Tasks The contractor s comprehensive procedure manual shall become part of this contract. The manual shall include but not limited to delivery/set-up, infection control, safety, rights and responsibilities, inventory, employee training (to include age specific), competency records, performance improvement. 7.1. Supplies/Services: VA-Owned equipment includes, but not limited to, the following list of routine durable medical equipment. VA-owned equipment may be delivered directly to the contractor s warehouse by the Government or Government supply sources to include private industry suppliers. The Contractor shall pick up VA-Owned equipment at VA facilities located in either of the zone service areas as directed by the COR. Routine DME equipment shall include but not be limited to the following: 1 Bariatric beds, mattress, rails 2 Bathroom safety equipment (does not 3 Bedside commodes 4 Electric hospital beds, mattress, rails 5 Grab bars (Showers, Baths, Toilets, etc.) 6 Mattress 7 Over the bed table 8 Standing frames 9 Trapeze 10 Walkers 11 Wheelchairs (including Power) All equipment will be purchased by the VAMC as mandated by the standardized PSAS National Contract. Delivery of standardized items will be made directly to the DME Contractor Warehouse Facility. The DME Contractor will maintain and install the Government owned equipment. NOTE: Any DME item listed on the contract that becomes standardized on a PSAS National Contract will be purchased by the VAMC. Delivery to be made directly to the DME Contractor warehouse facility. The DME Contractor will maintain and install the Government owned equipment for the duration of the contract. Emergency Repairs/Replacement: An emergency repair/replacement will be initiated by the contractor when the patient's health is at risk, and the incident occurs any day, Monday through Friday, from 4:30 p.m. through 8:00 a.m., or anytime on Saturday or Sunday. Hourly rates begin from the time the Contractor's service technician leaves his "on call" station until he/she returns (portal to portal). The COR will be notified on the next available business day regarding the nature of the incident, and the labor and any materials necessary to complete the repair/replacement. Pick-Up Rate per Visit: Visit includes services for the pickup, cleaning/disinfecting, storage and inventory of VAMC equipment picked up from patient's home. As directed by the COR, the contractor will pick up equipment from a patient's home. The equipment will be returned to the contractor's warehouse and placed in a VA designated contaminated storage room. The equipment will be labeled with the patient's name and date when picked up from the patient's home. After cleaning and disinfecting, the equipment will be labeled, dated and wrapped. Refurbished equipment will be transferred from the contaminated storage area to a clean storage area. Dispose of all disposable equipment, which cannot be reasonably cleaned and reissued (e.g., bed mattresses, opened cartons of supplies, foam wheelchair cushions). Repair Equipment: When a patient's DME requires repair at the Contractor's facility, the contractor will provide a "LOANER" DME at no additional charge for the patient's use until the patient's repaired items has been returned. Delivery Rate per Visit: Service includes delivery of VA refurbished DME and delivery of scooters, wheelchairs, and lift chairs. Upon the direction of the COR, deliver refurbished VA Items to a beneficiary, or deliver to the Service Areas. 7.2. Timeliness of Services Upon receipt of a VA purchase order, the Contractor shall deliver and set up in the veteran s residence all equipment and supplies ordered. Initial contact with the patient occurs immediately upon receipt of the order. Fulfillment of the requested service shall be completed within three (3) working days from receipt. Emergency services may be required when requested by the COR or designee. These services shall be provided within four (4) hours of receipt of request. In the event Contractor is unable to meet those delivery times, the Contractor shall notify the COR or designee or purchasing agent making the equipment request immediately. The VA reserves the right to obtain the service from another source and to charge the Contractor with any excess cost which may result there from. Contractor shall maintain a daily log of orders received and shall fax this log to the respective Medical Center COR or designee at the end of each business day. 7.3. Delivery Equipment/supplies covered under this contract include, but not limited to, all DME items as described in the Glossary of the Joint Commission Accreditation Manual for Home Care. Equipment/supplies shall be properly secured while in route to and/or from the beneficiary s residence to prevent damage to VA owned equipment. Contractor shall be liable for damage to VA owned equipment in their possession. Items of equipment requiring no assembly shall be removed from the carton at no cost to the Government prior to delivery to the beneficiary or the Prosthetics and Sensory Aids Service and inspected to ensure that all parts and pieces of the equipment are present and operable before attempting delivery. Failure to do so may forfeit claim for payment or related return trips to complete the delivery. The Contractor is to deliver new and/or used equipment/supplies as requested on each Purchase Order in order to maintain accurate inventory maintenance. At no time shall the Contractor deliver equipment/supplies other than what was requested without prior approval by the COR or designee. Contractor bears the responsibility to notify the COR or designee when he/she questions the serviceability of equipment by documenting the Invoice for pickups as scrap and/or providing an estimate for repair of said item. The COR or designee retains the sole right to condemn equipment and shall visit the Contractor s place of business as they deem necessary to inspect scrap equipment, conduct inventory counts, or other business as set forth in this contract. The Contractor shall be furnished the name, address, and telephone number of the individual to whom deliveries/pickups are intended. The Contractor shall visit the beneficiary s residence in the performance of this contract by appointment only, between the hours of 8:00 a.m. and 4:30 p.m., Monday through Saturday, except in cases of emergency. Beneficiaries shall be contacted to schedule an appointment for delivery/pickup at the Contractor s expense and only between the hours of 8:00 a.m. and 4:30 p.m. A record of all contacts made shall be included with each invoice submitted. Appointments to make deliveries/pickups shall be given within four (4) hour time slots, i.e., between 8:00 a.m. and 12:00 Noon; between 10:00 a.m. and 2:00 p.m., etc. If contact cannot be made to a beneficiary within two consecutive workdays after receipt of the delivery/pickup order, the Contractor shall contact the COR or designee for guidance. In the event that the COR or designee and/or the vendor is notified of the death of a beneficiary served under this contract the notified party shall inform the other party of said death. If, through no fault of the Contractor, the beneficiary refuses acceptance of the equipment being delivered after the Contractor has made the delivery trip, payment shall be made based on catchment area for DME, with documentation made of the reason refused on the invoice. The Contractor shall advise the beneficiary/caregiver to direct all question/concerns relating to the equipment delivered/picked up/repaired to the COR or designee and other medical needs to his/her physician. Delivery Charges Delivery charges under this contract shall be based on a flat rate for each zone. Delivery zones are defined as follows for Washington DC: Zone 1 Washington, DC Zone 2 Prince Georges County (MD), Montgomery County (MD), Arlington (VA), Alexandria (VA), Falls Church (VA), Fairfax (VA)                                                                                           Zone 3 Charles County (MD) Manassas (VA) Prince William (VA) Zone 4 Stafford (VA), Spotsylvania (VA), Fredericksburg (VA), Fauquier (VA), Warren (VA), Clarke (VA), Jefferson (VA), Loudon (VA), Frederick (MD), Calvert County (MD) For billing purposes, the trip ticket shall identify the name and address of the Veteran where the delivery/pick-up was made. physician of any problems/concerns reported by the Contractor as a result of consults/prescriptions processed. The Contractor shall be responsible for implementing the plan of care under conditions and terms set forth in the contract and/or notifying the COR or designee of any patient related problems and/or concerns or issues encountered within four (4) hours of discovery. The Contractor shall be involved in the discharge process when notified by the COR or designee to pick up the equipment. Contractor shall ensure that all safety and infection control procedures are followed while performing under the terms and conditions of this contract for the protection of all parties involved. Qualifications: The Contractor will be responsible to ensure that Contractor employees providing work on this contract are fully trained and completely competent to perform the required work. The Contractor is required to maintain records that document competence/performance level of Contractor employees working on this contract in accordance with Joint Commission standards and other regulatory body requirements. Notwithstanding other contract requirements, upon request of the Contracting Officer, the Contractor will remove from the work site, any Contractor employee who does not comply with orientation requirements or meet competency requirements for the work being performed. When changes in Contractor personnel occur, the Contractor shall provide evidence of orientation, the current competence assessment, and current performance evaluation to the COR or designee within 5 working days of the change. B.3 PRICE/COST SCHEDULE Washington DC VAMC: BASE YEAR 10/1/2020 9/30/2021 NOTE: THE QUANTITIES BELOW ARE ESTIMATED PROJECTED TOTALS AND CANNOT BE CONSIDERED 100% ACCURATE ESTIMATED QUANTITIES UNIT UNIT PRICE TOTAL PRICE Line Item 001: Zone 1     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 002: Zone 2     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 003: Zone 3     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip   TOTAL AGGREGATED FOR BASE YEAR 1      OPTION YEAR 1 10/1/2021 9/30/2022 NOTE: THE QUANTITIES BELOW ARE ESTIMATED PROJECTED TOTALS AND CANNOT BE CONSIDERED 100% ACCURATE ESTIMATED QUANTITIES UNIT UNIT PRICE TOTAL PRICE Line Item 001: Zone 1     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 002: Zone 2     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 003: Zone 3     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip   TOTAL AGGREGATED FOR OPTION YEAR 1      OPTION YEAR 2 10/1/2022 9/30/2023 NOTE: THE QUANTITIES BELOW ARE ESTIMATED PROJECTED TOTALS AND CANNOT BE CONSIDERED 100% ACCURATE ESTIMATED QUANTITIES UNIT UNIT PRICE TOTAL PRICE Line Item 001: Zone 1     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 002: Zone 2     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 003: Zone 3     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip   TOTAL AGGREGATED FOR OPTION YEAR 2      OPTION YEAR 3 10/1/2023 9/30/2024 NOTE: THE QUANTITIES BELOW ARE ESTIMATED PROJECTED TOTALS AND CANNOT BE CONSIDERED 100% ACCURATE ESTIMATED QUANTITIES UNIT UNIT PRICE TOTAL PRICE Line Item 001: Zone 1     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 002: Zone 2     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 003: Zone 3     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip   TOTAL AGGREGATED FOR OPTION YEAR 3      OPTION YEAR 4 10/1/2024 9/30/2025 NOTE: THE QUANTITIES BELOW ARE ESTIMATED PROJECTED TOTALS AND CANNOT BE CONSIDERED 100% ACCURATE ESTIMATED QUANTITIES UNIT UNIT PRICE TOTAL PRICE Line Item 001: Zone 1     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 002: Zone 2     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip        Line Item 003: Zone 3     Setup and Delivery  Trip   Install  Each   Repair  Each   Emergency Visits  Trip   TOTAL AGGREGATED FOR OPTION YEAR 4     ATTACHMENT A DME REPORT SUMMARY Reports and Notifications Where a report is established herein and is required to be submitted by Contractor, reports will be VAMC-Specific and negative reports are required, if applicable. All reports are due to the COR as follows: 1. Daily no later than 24 hours after notification of event 2. Monthly due to the COR no later than the 5th workday of the month following the previous month 3. Quarterly due to the COR no later than the 15th of the month following the reporting quarter reporting quarters are based on our fiscal year, October to December, January to March, therefore reports are due by January 15th, April 15th, etc. Annual due to the COR no later than the 1st of October each year. DAILY REPORTS (As Required) Report Description Distribution Sub-Contractor Notification COR/Designee Unsafe Condition Report COR/Designee Impending Disaster COR/Designee Incident Report Reporting special incidents found or occurring during a home visit, to include finding patients in need of emergency medical assistance, safety hazards that do not fall into the category of presenting immediate life-threatening danger to the patient or Contractors staff, inability to contact a patient within a reasonable period, and any other incident meeting the Contractors written policy for incident reporting in accordance with accreditation standards. COR/Designee Report of accidents, malfunctions, injuries, deaths, and equipment recalls. All accidents, malfunctions, injuries, deaths, and equipment recalls, related to the provision, delivery and use of equipment and supplies herein, shall be immediately reported to the COR and to the manufacturer of the equipment. COR/Designee Sentinel Events. The contractor shall inform the COR within one business day of a sentinel event (as defined by JC standards) that occurs during the performance of this contract that involves VAMC beneficiaries. COR/Designee Patient Refusal of Service Refusal of service - All beneficiaries have the right of refusal of service. In the event a beneficiary refuses service or orders equipment to be removed from the home, the Contractor shall comply with the beneficiary s wishes, however in addition to a written report; the Contractor shall report the specifics of the refusal to the COR by telephone within 1-hour next available business day if after 5 PM. If the refusal occurs during a home visit, the Contractor s staff shall notify the COR of the refusal during the home visit. COR/Designee Suspected Abuse or Neglect The contractor shall report suspected incidents of abuse or neglect to the patient by family members or caregivers. Suspected incidents shall be reported immediately (within 24 hours during business hours) to the COR, as well as to the adult protective agency. The contractor shall follow all state and local laws in reporting suspected incidents of abuse or neglect. COR or designee Protective agency Report of patients exposed to communicable diseases by contracted staff. COR or designee MONTHLY REPORTS Report Description Distribution Service Reports: For each patient visited during the billing period, a service report will be submitted to COR In conjunction with submitting the Invoices. COR or designee (with monthly invoice) Inventory Report of Government Furnished Equipment A complete listing of all government owned equipment in storage to include make, model and serial numbers, new, used, in need of repair or in need of disposal. COR or designee QUARTERLY REPORTS Report Description Distribution List of Service Locations CO, COR Joint Commission Report or equal accreditation The Contractor shall provide a written, quarterly report in accordance with Joint Commission Standards or equivalent for improving organizational performance (The JC standards may be accessed at www.jointcommission.org). COR or designee Patient Satisfaction Customer Satisfaction - In accordance with JC standards the contractor shall collect data on service satisfaction from contracted patients and their families from each facility on a quarterly basis. A copy of survey results will be submitted to COR s in Quarterly reports. COR or designee Infection Control / Communicable Diseases Infection Control/Communicable Diseases Report will include data related to the Contractor s ongoing Infection Control Program and shall be submitted quarterly or as requested by the COR. COR or designee Other Performance Improvement Performance Improvement The contractor shall collect data on important processes and outcomes related to patient care and organizational functions. Contractor shall provide quarterly patient satisfaction, patient safety report and respiratory infection reports to CO and COR; and cooperate with COR on other performance improvement programs. COR or designee and CO Sub-Contractor Report CO, COR ANNUAL REPORTS Report Description Distribution Certification of required training and current license verification COR or designee REPORTS PROVIDED AS REQUESTED BY COR Report Description Distribution Post-Emergency report COR or designee Qualifications: The Contractor will be responsible to ensure that Contractor employees providing work on this contract are fully trained and completely competent to perform the required work. The Contractor is required to maintain records that document competence/performance level of Contractor employees working on this contract in accordance with Joint Commission standards and other regulatory body requirements. Notwithstanding other contract requirements, upon request of the Contracting Officer, the Contractor will remove from the work site, any Contractor employee who does not comply with orientation requirements or meet competency requirements for the work being performed. When changes in Contractor personnel occur, the Contractor shall provide evidence of orientation, the current competence assessment, and current performance evaluation to the COR or designee within 5 working days of the change. Work Hours: The services covered by this contract shall be furnished by the contractor as defined herein. The contractor shall be required, in case of emergency, to furnish such services on a Federal Holiday or during off duty hours as described below. Contractor shall provide services through scheduled visits, Monday through Saturday from 8:00 a.m. through 4:30 p.m. Typical operating hours for the VA is Monday through Friday 8:00 a.m. to 4:30 p.m. Federal Holidays: The 10 holidays observed by the Federal Government are:        New Year s Day        Martin Luther King s Birthday        President s Day        Memorial Day        Independence Day        Labor Day        Columbus Day        Veterans Day        Thanksgiving        Christmas And any other day that is specifically declared by the President of the United States to be a federal holiday. When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday. Off Duty hours: Hours other than those described in 2(b). Terms of the Contract: The contract base period starts on the contract effective date lasting 12 months, with four (4) one (1) year option renewal periods. The contract is subject to availability of VAMC appr...