Inactive

Sources Sought Note: This notice is published in accordance with Federal Acquisition Part (FAR) Part 10, Market Research and FAR Part 15, Exchanges with Industry before Receipt of Proposal. This notic... Sources Sought Note: This notice is published in accordance with Federal Acquisition Part (FAR) Part 10, Market Research and FAR Part 15, Exchanges with Industry before Receipt of Proposal. This notice serves as a Sources Sought in support of market research and/or planning purposes only and does not constitute a solicitation. This notice is not a confirmation that the Government will contract for the items or services contained in the sources sought, nor is any commitment on the part of the Government to award a contract implied. This notice does NOT constitute an Invitation to Bid, a Request for Proposal, or a Request for Quote. The Government shall not pay and/or reimburse respondents and/or associates for any costs incurred to submit the requested information. All information received in response to this sources sought that is marked Proprietary will be handled accordingly. In accordance with FAR 15.201(c), response to this sources sought is not offers and cannot be accepted by the Government to form a binding contract. The purpose of this sources sought is to seek capable and responsible sources interested in performing this service. Responses will assist the Government with developing its acquisition strategy to include socio-economic set-asides. If you believe there are ambiguities in the draft Statement of Work (SOW), please identify them. Note that the Government will not answer questions about this requirement at this time. Please answer the questions below, send your brief capability narrative and draft SOW feedback, if ambiguities exist, to Contract Specialist Mr. Bradley Fasnacht at bradley.fasnacht2@va.gov no later than 1100 AM E.S.T. 07 November 2019. If you are interested, please e-mail the following information: Company Name. Person of Contact (including telephone number and email address). Socio-economic status (SDVOSB, VOSB, Woman-Owned, Other etc.). Do you currently hold a government contract? Contract Number? Type of contract? With whom (GSA, SEWP, etc )? If GSA what Schedule and SIN? Can your company provide the service listed at the Wilkes-Barre PA VAMC locations? What NAIC and PSC code do you use for this service? How do you invoice for this service, including rates? What Certifications, State and/or Federal, if any must you have to perform this service? Can you complete this service within the required time line within the draft SOW? Please confirm that your firm s contract performance would be in compliance with the Limitations on Subcontracting as required by 13 CFR 125.6 and VAAR 852.219-74. Please indicate in which clause your performance would be in compliance with: VAAR 852.219-10, VAAR 852.219-11, or FAR 52.219-14. STATEMENT OF WORK FOR CUSTODIAL SERVICES DEPARTMENT OF VETERANS AFFAIRS BERKS COUNTY VA COMMUNITY CLINIC DESCRIPTION: The Berks County Veterans Affairs Community Clinic (VACC) is contracting for a Firm Fixed Priced (FFP) base year plus four (4) twelve (12) month contract. The contractor shall provide all management, tools, equipment and labor necessary to ensure that custodial services are performed in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. Total estimated square footage for the Berks County VACC is 14,996 sq. ft. Contractor shall be responsible to provide Material Safety Data Sheets (MSDS) to the Contracting Officer s Representative (COR) in accordance with the conformance standards. All disinfectants used in the cleaning of the facility will be Food and Drug Administration (FDA) and Environmental Protection Agency (EPA) approved. All cleaning agents used must be clearly labeled. Contractor must have at least one person on staff who is trained/qualified to clean bio hazardous materials, including bodily fluids. PLACE OF PERFORMANCE: Department of Veterans Affairs Berks County VA Community Clinic 2762 Century Blvd., Suite 120 Wyomissing, PA 19610 SERVICES: The contractor shall accomplish all cleaning tasks to meet the requirements of this SOW and the Service Delivery Summary (SDS). The minimum cleaning frequencies are established with in this Statement of Work. PERIOD OF PERFORMANCE: Base Year: 1 April 2020 through 31 March 2021 Option Year 1: 1 April 2021 through 31 March 2022 Option Year 2: 1 April 2022 through 31 March 2023 Option Year 3: 1 April 2023 through 31 March 2024 Option Year 4: 1 April 2024 through 31 March 2025 PERFORMANCE REQUIREMENTS: Vestibule/Reception Area/Waiting Area/Hallways: Daily Cleaning: 1. Empty all waste receptacles and replace plastic liners 2. Dust all horizontal surfaces to reachable heights 3. Waiting room shall be policed 4. Vacuum carpet and spot clean soiled carpet 5. Remove fingerprints and soiled residue from doors, frames, kick plates, handrails, light switches, glass surfaces, and walls 6. Spot clean (shampoo) as needed all chairs, other furniture and waste receptacles 7. Spot clean all wall surfaces 8. Spot clean desktops (papers not disturbed) 9. Dust all telephones 10. Dust all furniture including desks, tables, bookcases, shelves, chairs and filing cabinets 11. Empty recycling bin twice a week (Tuesday and Friday) 12. Clean dead bugs from fluorescent ceiling lights 13. Remove cans, leaves, papers, empty bottles, cigarette butts and other refuge from building exterior entrances 14. General daytime cleaning of waiting areas and high traffic areas 15. Mopping sweeping of floors as needed Weekly Cleaning: 1. Wash and thoroughly clean all waste receptacles 2. Dust all vertical surfaces and under surfaces of furniture such as chair rungs and table legs. Remove all cobwebs. 3. Clean desk tops (papers not disturbed) 4. Clean and sanitize all phones in group/multipurpose rooms. 5. Damp clean vinyl and leather furniture, vacuum fabric furniture. 6. Sanitize patient waiting area furniture 7. Clean and police door jambs and chrome fixtures 8. Detail all carpet areas 9. Clean windows and doors Monthly Cleaning: High dust walls, ceilings, blinds, and horizontal surfaces Spray and buff all VCT floors, maintain and clean ceramic tile floors Bi-Annual Cleaning: Clean all air circulation vents (grilles, grates, covers, etc.) Clean inside of all windows Clean and clear air ducts Clean smoke alarms and fire bells Clean trash cans Clean ceiling light diffusers Restrooms/Dirty Utility/Clean Utility/Employee Break Room Daily Cleaning: 1. Clean and polish all chrome surfaces 2. Clean all glass and mirrors 3. Wash and disinfect toilet seats, toilet basins, sinks, urinals, and pass through 4. Restock all dispensers and hand sanitizer products (post expiration date on dispensers) 5. Empty and sanitize interior of sanitary containers 6. Clean and sanitize exterior of all waste receptacles 7. Empty all waste containers and replace plastic liners 8. Damp mop and sanitize all floors 9. Sanitize all counter tops 10. Spot clean walls 11. Dust all horizontal surfaces to reachable heights 12. Empty recycling bin twice a week (Tuesday and Friday) Weekly Cleaning: 1. Spot clean walls 2. Remove fingerprints from doors, light switches, kick and push plates 3. Dust all horizontal surfaces to include ceiling diffusers 4. Scrub tile floors thoroughly to remove any dirt around fixtures or counter supports 5. Sanitize pass through for urine specimens in restrooms Monthly Cleaning: 1. Wash baseboards 2. Clean walls 3. Clean all air circulation vents (grilles, grates, covers, etc.) 4. Clean all ceiling diffusers Examination Rooms/Laboratory (Blood Draw Room) Daily Cleaning: Clean and polish all chrome surfaces 2. Clean all glass and mirrors 3. Wash and disinfect toilet seats, toilet basins, sinks, urinal and pass through 4. Restock all dispensers 5. Empty and sanitize interior of sanitary containers 6. Clean and sanitize exterior of all waste receptacles 7. Empty all waste containers and replace plastic liners 8. Damp mop and sanitize all floors 9. Sanitize all counter tops 10. Spot clean walls 11. Dust all horizontal surfaces to reachable heights 12. Clean and disinfect blood draw chair(s) 13. Clean and disinfect examination tables including attachments and patient/visitor chairs and mobile table 14. Damp (Wipe) clean all exam room table surfaces (including foot step) utilizing an approved hospital germicide detergent solution 15. Empty recycling bin twice a week (Tuesday and Friday) 16. General daytime cleaning of all restrooms Weekly Cleaning: 1. Remove fingerprints from doors, light switches, kick and push plates 2. Dust all horizontal surfaces to include ceiling diffusers 3. Scrub tile floors thoroughly to remove any dirt around fixtures or counter supports 4. Sanitize pass through for urine specimens in restrooms 5. Dust medical equipment, computers, chairs 6. Dust vertical surfaces. 7. Spot clean walls Monthly Cleaning: 1. Wash baseboards 2. Clean walls 3. Clean all air circulation vents (grilles, grates, covers, etc.) 4. Clean all ceiling diffusers DETAILED PERFORMANCE REQUIREMENTS: Basic Cleaning Services: Maintain Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, and/or wet mopped, to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall-floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items, with the exception of computer equipment (to include computerized medical devices and printers), shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. Remove Trash: All trash containers shall be emptied daily and returned to their initial location. Boxes, cans, and/or paper placed near a trash receptacle and marked TRASH shall be removed. All trash containers, waste baskets, etc. shall be fitted with a disposable plastic liner. All plastic liners for trash receptacles of any sort shall be replaced with new ones when receptacle is emptied. The trash shall be deposited in the nearest outside trash collection container as directed by the COR. Trash receptacles shall be left clean, free of foreign matter, and free of odors. This includes trash cans at the building s exterior. Remove recycling: Recycling containers will be emptied into the recycling dumpster located in the parking lot. All recycling bins shall be fitted with a disposable plastic liner. All plastic liners for recycling containers of any sort shall be replaced with new ones when the container is emptied. Recycling containers shall be left clean, free of foreign matter, and free of odors. Recycling should be emptied twice a week on Tuesdays and Fridays. Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water, streaks, or other foreign matter. Vacuum Carpets: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service. All carpets will be shampooed twice a year. Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. Spot clean or shampoo dirty carpets over an area of 2 square feet or less. Spots must be removed immediately. General Dusting: All horizontal surfaces (tops) must be dusted or cleaned to eliminate dust collection. All vertical surfaces (sides) shall also be kept free from the accumulation of dust. All furniture, computers, medical and other equipment is also to be kept free from dust. Personal items in offices (such as family pictures, figurines, etc.) shall not be moved for cleaning. Computer and medical equipment shall never be unplugged as part of the cleaning process. Clean Interior Windows: Clean glass surfaces/windows/doors throughout the area. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass. Clean Exterior Entrance Doors: After doors have been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter. Clean Air-Conditioning/Heating Vents: All heating and air conditioning ventilation grates/grilles/louvers/covers shall be kept free from dust and dirt and shall be cleaned on an as needed basis. Clean Fluorescent Light Fixture Diffusers: All plastic diffusing lenses for ceiling mounted fluorescent light fixtures will be kept in a clean condition (on both sides of diffuser) and free of dust, dirt, and dead insects. Fluorescent lights in the ceilings will be kept free of bugs and will be cleaned as needed. Clean Entranceways: Remove cans, leaves, papers, empty bottles, cigarette butts, and other litter from building exterior entrances and accompanying grounds. Basic Examination Room/Restroom Cleaning Services: Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets, as well as all surfaces of specimen pass through. De-scale Toilet Bowls and Urinals: De-scaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Contractor shall mop using only clean water and appropriate cleaning agents and shall dispose of soiled water after each cleaning. Stock (Janitorial) Examination Room/Restroom Supplies: Contractor shall ensure examination rooms/restrooms are stocked sufficiently so that supplies including soap for the soap dispensers, paper towels, and toilet paper do not run out. Anti-bacterial hand sanitizer supplies, including wall mount dispensers, shall be provided by the Contractor and must be pre-approved by the VA. Sanitizer expiration date must be written on the bag and mounted in the dispenser so that the expiration date is clearly visible in the dispenser without having to open the dispenser. Sanitizer shall be replaced when expired. All Supplies shall be stored in designated areas and shall be kept up off of floor surface. No overstocking shall be allowed. If supplies run out prior to the next service date, contractor shall refill within 24 hours of notification. Clean/Disinfect Examination Room/Lab Room Furniture: Patient examination tables, visitor chairs, and blood draw chairs in all examination rooms or lab rooms will be cleaned and disinfected daily with FDA/EPA approved germicidal detergent. Periodic Cleaning Services: Strip, Scrub, Seal and Wax Floors: Strip and wax VCT floors. Strip, scrub, seal and wax floors as often as needed to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance. Clean/Shampoo Carpets: As previously indicated, all carpets shall be cleaned in accordance with standard commercial practices. All carpeted areas shall be cleaned as often as necessary to maintain a uniform appearance free from stains or discoloration. A heavy-duty spot remover may be required in heavily soiled areas. Spot clean or shampoo dirty carpets over an area of two square feet or less. Spots must be removed immediately. All carpets will be shampooed twice a year or as needed when requested by the COR. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. With the exception of computer-related equipment, all items, including chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location once the carpet is dry. Janitorial Closet: All designated janitorial closets will be kept clean and orderly. Mop heads and brooms will be stored clean and free of debris. Mop ringer buckets, buckets and misc. containers will be free of standing liquid and debris. Cleaning chemical supplies and misc. equipment will be stored in cabinets, off the floor or hanging from wall hooks. All cleaning chemicals will be clearly labeled and must be approved for use by VA EMS Department Chief. Electrical equipment stored in the clinic will be in working order. No broken or unsafe equipment will be stored in the janitorial closets/clinic. Safety: Housekeeping carts will not be left unattended or parked in walk areas. Wet floor signs will be posted and be visually seen by all directions. GENERAL INFORMATION: Quality Control: The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum the contractor shall develop quality control procedures addressing the areas identified in the, Service Delivery Summary. Quality Assurance: The government will periodically evaluate the contractor s performance in accordance with the attached Quality Assurance Surveillance Plan (QASP). Government Remedies: The contracting officer shall follow FAR 52.212.4, Contract Terms and Conditions-Commercial Items (October 2018), for contractor s failure to perform satisfactory services or failure to correct non-conforming services. Hours of Operation: The services being provided shall be performed during the following times: Day time cleaning: 7:30am through 4:00pm eastern standard time Monday through Friday, excluding Federal Holidays. Day time cleaning consist of: General daytime cleaning of waiting areas and high traffic areas, General daytime cleaning of all restrooms, restocking of paper supplies as needed, mopping/sweeping of floors as needed. After hours cleaning: 5:30pm until complete eastern standard time Monday through Friday, excluding Federal Holidays. After hours cleaning consist of: Basic Cleaning Services, Basic Examination Room/Restroom Cleaning Services, Periodic Cleaning Services, Janitorial Closet, Waiting room, Lab and Safety. Contractor shall provide proposed work schedule to the COR within five (5) calendar days from receipt of Award. The ten holidays observed by Federal Government are: New Year s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday by U.S. Government agencies. Contractor Staff Information: Training: The contractor will develop and be responsible for the cost and provision of initial and developmental training programs for contractor employees. A training plan, to include a schedule of topics and synopsis of the material to be presented on each topic that is required below, will be submitted for review to the Contracting Officer Representative (hereinafter referred to as COR) on an annual basis (the first initial and developmental training program will be made available to the COR no later than 60 days after the effective date of this contract, or when requested by the COR). All employees will receive no less than 8 classroom hours of initial, intensive training in health care facility infection control and related topics. Employees should receive one day of training at the Berks County VACC prior to relief. Employees who have never received initial training as specified below will not be assigned to work under this contract until these training requirements are completed. All employees are required to complete refresher training on an annual basis even after the initial intensive training has been completed (40 hours of On the Job Training (OJT) with a supervisor or qualified instructor). Training will include, at a minimum, the following topics: Familiarization with written contractor technical and quality control procedures and instructions. Basic bacteriological concepts including how disease is caused, transmitted, prevented, reduced, or contained through proper housekeeping methods. Infection control relating duty functions to all requirements to this contract. Proper use and handling of germicidal detergents supplies and equipment. Care and maintenance of contractor and Government furnished property. Procedures for replenishing cleaning supplies and obtaining equipment repairs. Familiarization with the Government s fire protection and safety procedures. Familiarization with applicable VA and local regulations and policies, including fire prevention and safety. Employee personal hygiene. Adherence to all contractor work schedules and work assignments, which shall be documented to support the contractor s Quality Control Program. Comply with OSHA regulations on hazardous communications and blood borne pathogens. Each employee shall receive, at a minimum, three hours of developmental training per quarter throughout the contract period. Training shall include a review of selected topics in the initial training program. Developmental training shall be structural to correct deficiencies in contractor employee performance founds as a result of supervisory review, the contractor s Quality Control Program or the Government s. Record of all employees training, including attendance, shall be maintained by the contractor and be furnished to the COR quarterly for review. These records shall be submitted to the COR no later than the l5th calendar day of January, April, July and October. Uniforms: All employees shall wear contractor provided uniforms, (contractor code of dress), which include pants, shirts or blouses, and protective clothing which are clearly distinguishable from other VAMC uniforms currently in use. The uniform will be worn as designed by the manufacturer. Open toe shoes or sandals will not be worn. A basic leather shoe covering the entire foot is recommended. All personnel will display identification badges on their uniforms, which will show the employee s last name and the contractor s full name. Personal Hygiene: Contractor s personnel shall be clean, bathe daily (including hair), and wear a clean uniform daily. Fingernails will be clean and free of dirt. Hair will be neatly trimmed and combed. Inspection: A quarterly inspection will be conducted by the COR and the contractor. The inspection will be conducted no later than 20th calendar day of the month during January, April, July and October. Security Requirements: The contractor s FSEs (employees) shall wear visible identification at all times while on the premises of the Berks County VACC. It is the responsibility of the contractor to park in the appropriate designated parking areas. Information on parking is available from Berks County VACC staff or from the COR. The Berks County VACC will not invalidate or make reimbursement for parking violations of the contractor under any conditions. Smoking is prohibited inside the clinic building and the surrounding parking lot. Possession of weapons is prohibited. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court. Damage: Extreme caution shall be exercised to prevent damage to the building and its contents. Any damage must be reported to the COR immediately for appropriate action. Any damage caused by the contractor will be repaired and or replaced to the satisfaction of the VA at the contractor s expense. Damage to the building, its contents or loss of government property, in access of $100,000 will require a Report of Survey or Investigation Report by the VACC. Appropriate Government personnel will conduct the investigation. The responsible party will be required to replace and/or submit payment for damage or loss. Access (Keys): If the COR provides keys for access, it shall be the Contractors responsibility to safe guard and control keys provided. Confidentiality: Contractor, any and all personnel employed by Contractor, and any other individuals enlisted by Contractor (sub-contractors, etc.) to meet the requirements of this SOW, shall not disclose any information regarding the patients treated at the Berks County VACC. All clinical records, including names of patients, Social Security numbers, and any and all medical, administrative, or demographic information that pertains to the patients treated at the Berks County VACC is strictly confidential. This information is protected under federal regulations. All information and records that pertain to the employees of the Berks County VACC are also confidential and is protected under law. Contractor and any individuals employed or enlisted by Contractor, may be required to sign Confidentiality Statement as a condition of being allowed to work at the Berks County VACC. The contractor will send all employees performing services at the Berks County VACC to the Lebanon VA Medical Center for finger printing and to receive a contractor badge. Definitions/Acronyms: Biomedical Engineer- Supervisor or designee CO- Contracting Officer COR - Contracting Officer s Representative PM - Preventive Maintenance Inspection. Services which are periodic in nature and are required to maintain the equipment in such condition that it may be operated in accordance with its intended design and functional capacity with minimal incidence of malfunction or inoperative conditions. FSE - Field Service Engineer. A person who is authorized by the contractor to perform maintenance (corrective and/or preventive) services on the VAMC premises. ESR- Vendor Engineering Service Report. A documentation of the services rendered for each incidence of work performance under the terms and conditions of the contract. Acceptance Signature - VA employee who is authorized to sign-off on the ESR which indicates that the PM has been concluded or is still pending completion, or that the Emergency Repair has been accomplished or is still in a pending status. Authorization Signature - COR s signature; indicates COR accepts work status as stated in ESR. NFPA - National Fire Protection Association. VAMC - Department of Veterans Affairs Medical Center NPDES- National Pollutant Discharge Elimination System QASP - Quality Assurance Surveillance Plan Reporting Requirements: At the discretion of the COR or Contracting Officer, the Contractor may be required to submit an ongoing report of services rendered under the terms of the contract. The contractor may be required to submit a report which shall include but not be limited to: dates and times when services were performed a list of the areas where services were performed, and type(s) of services and brief description of the work. Conformance Standards: All work shall be performed, and equipment shall function in conformance with all VA safety standards, manufacturer s/industry standards, the latest published edition of NFPA-99, FDA, OSHA, JC, and other applicable national standards. The Contractor is required, at a minimum, to pay their employees in accordance with Wage Determination 2015-4237, Revision 11, dated July 16, 2019, as set forth by the U.S. Department of Labor. The wage determination is available online, in full text, at www.wdol.gov. SERVICE DELIVERY SUMMARY: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Performance Objective Performance Threshold Basic Cleaning Services. Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash/recycling is empty; Plastic liners are replaced each time trash/recycling is emptied. Trash/recycling containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Recycling is emptied into recycling dumpster. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible. Exam room tables (including foot step) are disinfected and free of deposits. Ceiling lights are kept free of bugs, cleaned and dusted. Remove cans, leaves, papers, empty bottles, cigarette butts, and other refuse from building exterior entrances and accompanying grounds. Not to exceed 3 customer complaints per month. Basic Restrooms/Break Rooms Cleaning Services. Restrooms and break rooms are disinfected and free of dirt, deposits, streaks and odors. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Supplies are adequate until next service. Patient examination tables, visitor chairs, and blood draw chairs in all examination rooms or lab rooms are cleaned and disinfected daily with FDA/EPA approved germicidal detergent. Sanitizer solutions maintain sanitizer dispenser solutions, by changing and posting expiration date on dispenser. Not to exceed 3 customer complaints per month Periodic Cleaning Services. Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration. Not to exceed 3 customer complaints for the reporting period. Janitorial Closet. Closets have a clean and free of clutter appearance. Supplies are stored in closets Not to exceed 3 customer complaints for...