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Department of Veterans Affairs Veterans Health Administration (VHA) Sources Sought Notice Obtain ASCOM Pinnacle Protection Plan This is a Sources Sought notice and not a request for quotes. This reque... Department of Veterans Affairs Veterans Health Administration (VHA) Sources Sought Notice Obtain ASCOM Pinnacle Protection Plan This is a Sources Sought notice and not a request for quotes. This request is solely for the purpose of conducting market research to enhance VHA s understanding of your company s offered services and capabilities. The Government will not pay any costs for responses submitted in response to this Source Sought Notice. This Sources Sought notice provides an opportunity for respondents to submit their capability and availability to provide the service requirement described below. Vendors are being invited to submit information relative to their potential to fulfill this requirement, please provide the following at minimum: Company Name Point of Contact DUNS / UEI Number Capability Statement Evidence of being an authorized distributor of ASCOM The Veterans Health Administration (VHA) is seeking to obtain an ASCON Pinnacle Protection Plan. The standard of services shall be of quality; meeting or exceeding those outlined in the General Requirements section below. Refer to the General Requirements section below for the requested service description. This Sources Sought is to facilitate the Contracting Officer s review of the market base, for acquisition planning, size determination, and procurement strategy. Please provide all responses to Joshua.Gallien@va.gov General Requirements: VA Connecticut ASCOM Pinnacle Protection Plan: The purpose of this contract is to establish a 12-month contract to renew the ASCOM Pinnacle Protection plan. Location of Headsets: West Haven VAMC 950 Campbell Ave West Haven, CT 06516 Scope of Work: Supplies and Services for Facility ASCOM Phone services Contractor shall provide all labor, programming, specialized services, and travel necessary to maintain the ASCOM handsets. ASCOM Pinnacle Protection renewal is for the continuation for the current quantity ASCOM 216 Handsets for a period of one year (12 months). The VA reservices the right to add additional handsets to this scope of work. Additional handsets shall be priced separately and added to the scope of work via contract modification endorsed by the Contracting Officer. Qty. Model Description 1 PPP Handset Pinnacle Protection (216 Handsets) Model type D81/ D63 handsets ASCOM or authorized local dealer shall have the capability to respond to handset and system failure within one day (24 hours) of notification. Failed devices shall be returned as per Pinnacle ASCOM PINNACLE agreement plan. ASCOM handsets are a patient safety device and shall be in full operation to guarantee quality of care. The Pinnacle Protection Plan (the Plan ) to extend and enhance the standard warranty of the ASCOM wireless system. Under the Plan, the WEST HAVEN VA shall receive enhanced and extended warranty coverage for the ASCOM portable telephones. The Plan shall also cover accidental damage. Coverage and Services Portable Handset Swap Stock ASCOM shall provide WEST HAVEN VA with (2% of total) portable handset(s) to be used to replace defective units during the repair turnaround time throughout the term of the Plan. Accidental Damage ASCOM shall cover repair needs resulting from accidental damage providing the portable telephone is repairable. There are some restrictions noted in this guide. Liquid Damage ASCOM shall cover repair needs resulting from water damage providing the portable telephone is repairable. There are some restrictions noted in this guide. Portable Handset The following portable handsets will be repaired or replaced at no cost during the protection period: Belt Clips ASCOM shall replace defective belt clips covered in the Plan at no additional charge. Software Updates ASCOM shall provide portable handset software updates (enhancements and fixes) for the WEST HAVEN VA to implement at no additional charge.