R408--VIC Application and Data Quality Support Follow On (VA-26-00071851)
The Department of Veterans Affairs is seeking qualified Service-Disabled Veteran-Owned Small Businesses to provide support for Veterans Identification Card application processing, Help Desk/AskVA support, and data quality services. The anticipated contract includes a 12-month base period, a 30-day transition-in period, and three 12-month option periods, with performance primarily virtual or at the contractor's facility within the United States. The contractor will manage approximately 16 full-time equivalents across tasks such as application processing, customer inquiry support, and demographic record correction, while complying with VA security and privacy requirements. Performance standards include over 95% application processing accuracy, 100% Help Desk response timeliness within three business days, and over 98% data quality accuracy. This is a market research notice only, not a solicitation, and responses are due by July 17, 2026.