R--Case Management Solution Service (CMSS) - TIERED EVALUATIONS Question & Answer Amendment
5. PROJECT NUMBER (if applicable) CODE 7. ADMINISTERED BY 2. AMENDMENT/MODIFICATION NUMBER CODE 6. ISSUED BY 8. NAME AND ADDRESS OF CONTRACTOR 4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE 9A.... 5. PROJECT NUMBER (if applicable) CODE 7. ADMINISTERED BY 2. AMENDMENT/MODIFICATION NUMBER CODE 6. ISSUED BY 8. NAME AND ADDRESS OF CONTRACTOR 4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE 9A. AMENDMENT OF SOLICITATION NUMBER 9B. DATED PAGE OF PAGES 10A. MODIFICATION OF CONTRACT/ORDER NUMBER 10B. DATED BPA NO. 1. CONTRACT ID CODE FACILITY CODE CODE Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers E. IMPORTANT: is extended, (a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended. 12. ACCOUNTING AND APPROPRIATION DATA (REV. 11/2016) is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A. 15C. DATE SIGNED B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b). RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified. C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF: D. OTHER Contractor 16C. DATE SIGNED 14. DESCRIPTION OF AMENDMENT/MODIFICATION 16B. UNITED STATES OF AMERICA Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect. 15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER 15B. CONTRACTOR/OFFEROR STANDARD FORM 30 PREVIOUS EDITION NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.) (Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.) (If required) (SEE ITEM 11) (SEE ITEM 13) (X) CHECK ONE 13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS, IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14. 11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT (Signature of person authorized to sign) (Signature of Contracting Officer) VA 1 21 0001 08-16-2019 NONE 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W. Washington DC 20006 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W. Washington DC 20006 To all Offerors/Bidders 36C10E19R0007 08-08-2019 X X X 1 a. The purpose of this amendment is to answer questions submitted from industry. Please see the attached continuation page. b. The date and time for the receipt of proposals is extended to 12 Noon (EST), August 23, 2019. c. This amendment shall be acknowledged with your proposal sumission. Van Hale Contracting Officer VBA14L2-0953 Page 20 of 20 CONTINUATION OF STANDARD FORM 30 (SF 30) BLOCKS QUESTIONS AND ANSWERS AMENDMENT 1. Question: Does CMSS have a tie to the Defense Health Agency? DHA initiative to move to Cerner eHR (Electronic Health Records) for patient records, which is what the Veterans Affairs is following. Will this case management system integrate with the future VA s electronic health records or will this be a standalone solution? Answer: This service will be required to integrate with multiple VA/VBA systems to operate effectively. VR&E is unable to determine which external systems integration will potentially happen in the future. 2. Question: I am hoping to find out if there is an incumbent contractor currently performing these services, if similar services have been performed in the past, or if this is a new requirement? If there is an incumbent, could you please provide the contract or task order number? Answer: This is a new requirement. There is no incumbent contractor. 3. Question: Would VA please confirm if the pricing for the base CLINs (0001,1001,2001, etc.) are meant to be a roll-up of all of the SLINs beneath it? The base CLINs do not correspond to any of the PWS tasks and deliverables. Answer: Price will be calculated by multiplying the quantity for Sub-CLINs 0001AA through 0001AH to yield the total price for CLIN 0001 for the base period of performance. CLIN 0001 is considered to be one (1) job and is reflective of all Sub-CLINs (0001AA through 0001AH) when added together. Option years are structured the same as the base year and will be calculated in the same manner. 4. Question: Under the heading 'Data Analysis' regarding PWS-0107 which reads, 'The system shall have within each case status a subcategory as defined by the business. Would VA please clarify how are positive outcomes measured today? What are the key performance metrics? Answer: Positive Outcomes are a combined measure of the number of Chapter 31 Employment Rehabilitations, Continuing Education Rehabilitations, Independent Living Rehabilitations and Maximum Rehabilitation Gains (MRGs: employed, but not suitably employed or employable) and Chapter 18 and 35 Rehabilitations. Other key performance metrics (not related to quality assurance) are: Percent of Active Cases Job Ready Decisions Days in Each Case Status Plans Developed Days to Entitlement 5. Question: Under the heading 'Contact Creation, Profile and Tracking Contact Management' regarding PWS-079 which reads, The system shall allow for scheduling of group and individual appointments. Should the system provide a fully functional calendar management feature set and/or integrate with an existing external calendar? Answer: The system shall integrate with an existing external calendar/scheduling system. 6. Question: Under the heading 'Lifecycle Management' regarding PWS-053 which reads, The system shall capture the folder location based on established business rules.': Would VA please confirm which folder is being referred to specifically? Answer: The folder location is a geographic indicator that signifies which regional office has the responsibility for the program participant. 7. Question: Under the heading Data Integration, regarding PWS-0143 which reads, The system shall be able to migrate from CWINRS. Would VA please confirm if the intent of this requirement is to replace CWINRS? If not, would VA confirm what migrate from means in regards to this requirement? Answer: The intent of the CMS is to replace CWINRS, however, it must also interface with CWINRS in order to migrate data and existing information. 8. Question: Section 5.2. What are the "current business rules" for participant orientation mentioned in 5.2? Answer: Currently participant orientation is done a little differently in each of VR&E s office but the essential components include: scheduling group or individuals appointments to provide an overview of the applicable benefit program, and facilitating the review and signing of required orientation forms, completion of intake paperwork to collect needed information from participant, and completion of online assessments. 9. Question: Section 5.3. Will VA provide VAEC credits as GFE for the implementation of the SaaS in the VAEC? Answer: VA is not requiring the solution to be hosted at the VAEC. 10. Question: Section 5.4. Page 30 of 44 is where the first of 3 images is identified as a requirement. What does the Government mean by images ? Answer: In this instance, the Government is using the term image to refer to documents that are scanned. 11. Question: Section 5.5. For the in-person training of 2500 users at the 4 (four) VBA locations, will VA provide GFE laptops or workstations for training participants and instructors? Answer: Contractor personnel will obtain PIV cards upon completion of the security and background investigation phase. Once that is completed, contractor personnel will be granted remote access to connect to the VA Network. Training participants will be comprised of VR&E employees and/or designees; therefore, they will already have GFE. 12. Question: Section 5.5. What is the in-person training seating capacity of the 4 VBA locations? Answer: Projected training sites will be released when appropriate. Capacity within these facilities will be irrelevant to the contractor. VR&E will determine the number of participants per session based on the training plans provided and the complexity of the training. 13. Question: Section 5.5. Does VA require staggered in-person training at the four VBA locations, or does VA require simultaneous training at each of the 4 VBA locations? Answer: The training will be staggered. Training shall not be conducted concurrently at the 4 locations. 14. Question: Regarding Addendum to VRE CMSS PWS section 3 The Contractor shall support the load of the existing data ; what is the approximate size of the existing data in gigabytes? Answer: CWINRS uses many tables in the Corporate Database. Some of them are used exclusively by CWINRS, some others are shared by multiple applications. The case table is the main driving table in CWINRS. It has 1,424,570 rows (records) and the average row length is 215 bytes. The size of case table is 306,282,550 bytes. 15. Question: B.5 3.0 Scope of Work: VR&E states that the vendor should "Provide and configure service solution with no custom development as described in this PWS." Currently, no commercial off-the-shelf (COTS) vocational rehabilitation case management software exists that will meet all the VBA VR&E requirements. For instance, meeting the business needs for data exchanges requires at least some customization of a COTS system. Will the VBA VR&E consider allowing customizations to a COTS product as part of this effort? Answer: VR&E will allow any configurations necessary to meet the requirements outlined in the PWS. See question 85 16. Question: B.5 3.0 Scope or Work and Addendum 3.2 Transition Out: VR&E states that all deliverables become sole property of VBA and that all customization, specifications, format, and methods for using business rules, and configurations will be transferred to the VBA during a transition out period. As with most COTS systems, our software agreement identifies that all software, documentation, training material, specifications, and customizations made to the software are the sole property of our company. During a transition out period, we will provide VBA VR&E data, but the intellectual property of our company will not be released. Will VBA VR&E reconsider this requirement? Answer: The intent of those statements are to ensure the offeror understands any deliverables under the scope of work completed in this contract become the sole property of the VBA. The data and associated outputs (deliverables) will become the sole property of the VBA. 17. Question: 6.0 General Requirements: VBA VR&E states, "VA personnel shall be able to exercise all required functionality in the solution without the need to modify the standard VA desktop configuration baseline." Our company does not support underlying software versions, browser software versions or hardware that is no longer supported by the manufacturer or publisher. We publish a roadmap of changes with at least six months advance notice of sunset of support for technology. This means that agencies using our software may need to upgrade their technology to maintain support. Will this paradigm fit with the VBA VR&E expectations? Answer: VA works to maintain current software versions on computing platforms that are supported by the software companies. With a total employee population of ~239,299, the updates to systems are scheduled based on the needs of the organization and may not occur at initial sunset. Therefore, the offeror will need to meet the current needs of the VBA and shift to meet our current technology. 18. Questions: System For Award Management: VBA VR&E states, "The completion and submission of the items above will constitute a complete proposal and will indicate the Offeror s unconditional assent to the terms and conditions in this solicitation and any attachments hereto. An objection to any of the terms and conditions of this solicitation will constitute a deficiency, which will deem the proposal unacceptable." Because of the short timeline for responding to this RFP and the volume of terms, conditions, security, and compliance documentation to review, will VBA VR&E extend the proposal due date to allow for review of answers to the questions and review of the terms, security and technical requirements included in the RFP prior to the proposal deadline? Answer: The date and time for the receipt of proposal is extended to Noon (EST), August 23, 2019. 19. Question: Will the Government grant a two (2) day submission deadline extension to August 21, 2019? Answer: Refer to question 18. 20. Question: General: Given the complexity and criticality of our questions, combined with the fact that we have to collect Past Performance Questionnaires, will the government please provide an extension of at least 1 calendar week beyond the date the Government releases answers? Answer: Refer to question 18. 21. Question: C.1.5.f, pg. 93: Is it the government s intent that the COTS CMSS will connect into the VA network? If so, is it expected that all contract staff obtain government furnished equipment (GFE) to execute the scope of work under the subject task order? Answer: No, contractor personnel will be subject to a background and suitability investigation. Once completed successfully, the contractors will obtain a PIV card and remote access to the VA network. This can be accessed from contractor equipment. GFE will not be issued. 22. Question: B.5.3, pg. 25 Addendum to VRE CMSS PWS, pg. 87: Given the need to obtain a VA Authority to Operate (ATO) for a system with PII contained within the system, can the government please confirm the CMSS Software as a Service solution must be FedRAMP certified in addition to the hosting environment? Answer: Yes, it must be FedRAMP certified 23. Question: E.6 52.212-2 EVALUATION COMMERCIAL ITEMS (OCT 2014), pg. 157: If this requirement is awarded to a SDVOSB, VOSB, or SB under the first three tiers, can the government please confirm businesses who do not align with the socioeconomic designation cannot receive more than 50% of the amount paid by the government to include all licensing and hosting costs? Answer: Refer to VAAR 852.219-10 and VAAR 852.219-11. 24. Question: E, Volume II, Management, pg. 146: Can vendors provide resumes even though they are not required? If yes, can those resumes be included as an Appendix outside of page count and be evaluated? Answer: IAW 52.212-1 Instructions To Offerors - Pages in violation of these instructions, either by exceeding the margin, font, printing, or spacing restrictions or by exceeding the total page limit for a particular volume, will not be evaluated. 25. Question: Appendix H: Will the government please provide the exact number of integration points for the solution to integrate and the technology of the integration points? Answer: Integration points are dependent on the functionality provided in the proposed solution; therefore, the exact number varies with the solution. Upon award the government will work with the offeror to identify all required integration points for the solution and the associated technology. 26. Question: General: The government s expectations for post deployment support are not clear. Will the government please clarify expectations for support of the CMSS post deployment? For example, does the government expend the offeror to staff a help desk that supports tier 1, 2, and 3 issues? Answer: Refer to question 78. 27. Question: E Past Performance, pg. 146: Will the government please confirm that if a joint venture (JV) submits a response to the subject solicitation, the JV itself must have at least one or two past performance that meets the requirements identified for Volume III? Answer: Please refer to Volume III Past Performance - In determining relevancy for individual contracts / task orders, consideration will be given to the effort, or portion of the effort, being proposed by the Offeror, teaming partner, or subcontractor whose contract/task order is being reviewed and evaluated. Relevant experience information that fails this condition will not be evaluated. 28. Question: E.6 Technical, pg. 159: Given the visibility of this project, will the government please confirm that the government expects the CMSS to have been deployed for US Federal Customers. This specifically relates to the definition of other Customers and/or Agencies that are similarly situated as the VA/VBA. Answer: The Government expects a COTS SaaS solution based on the information put forth in the PWS. 29. Question: E Past Performance, pg. 146: Given the complexity of this requirement, please confirm that at least one or two of the three past performances must be submitted by the prime contractor or joint venture if submitted through a JV. Answer: Please refer to Volume III Past Performance - In determining relevancy for individual contracts / task orders, consideration will be given to the effort, or portion of the effort, being proposed by the Offeror, teaming partner, or subcontractor whose contract/task order is being reviewed and evaluated. Relevant experience information that fails this condition will not be evaluated. 30. Question: B.3 PRICE/COST SCHEDULE, pg. 8: For CLIN 0001AA, please clarify if the contractor project management plan is due 30 calendar or business days ARO. Answer: SCHEDULE FOR DELIVERABLES Note: Days used in the table below refer to calendar days unless otherwise stated. Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government work day after the weekend or holiday. 31. Question: B.3 PRICE/COST SCHEDULE, pg. 8: For CLIN 0001AA, to complete 4 submissions the last one would need to be before the end of the PoP and not at a regularly scheduled quarterly update. Please confirm if this is the intent of the Government. Answer: The initial submission shall be completed within 30 days of award. The calculations for quarterly updates will be based off of that date. 32. Question: B.3 PRICE/COST SCHEDULE, pg. 8: For CLIN 0001AB,1001AB and so on, please specify the number of calendar or business days the monthly written project progress reports are due for submission after each month. Answer: SCHEDULE FOR DELIVERABLES Note: Days used in the table below refer to calendar days unless otherwise stated. Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government work day after the weekend or holiday. 33. Question: B.3 PRICE/COST SCHEDULE, pg. 9: For CLIN 0001AD, 1001AD and so on please provide the number of expected orientation participants to allow for pricing this accordingly. Answer: Based on historical data, VR&E can approximate. Every applicant that is approved for the program could potentially attend orientation. Below are the applicants per annum for the last 3 complete fiscal years. FY 16 - 124,099 FY 17 - 102,661 FY 18 -110,223 Avg - 112,327 34. Question: B.3 PRICE/COST SCHEDULE, pg. 10: For CLIN 0001AG, the unit is 4 EA, but it's unclear if the Offeror is to price for each of the 4 onsite trainings only? Is VBACO considered a 5th training site? Answer: Yes, VBACO shall be considered a 5th training site. 35. Question: B.3 PRICE/COST SCHEDULE, pg. 13: For CLIN 1001AF, 2001AF and so on is the Government requesting an updated SLA deliverable? Answer: Yes, the SLA will need to be updated/ renewed yearly. 36. Question: B.3 PRICE/COST SCHEDULE, pg. 13: For CLIN 1001AG, 2001AG and so on it's unclear how to price this effort as firm-fixed-price if no target numbers of training are provided. Would the government consider changing this to a T&M CLIN with target numbers? Answer: No the government will not consider a T&M CLIN. The identified training number is 2,500 per the PWS. 37. Question: B.3 PRICE/COST SCHEDULE, pg. 13: For CLIN 1001AG, 2001AG and so on can the Government clarify what's considered a substantial software update to the solution (e.g., is it a COTS version upgrade or any and all changes made to the software in a quarter)? Answer: This should be based on industry best practices with mindfulness to continuity of operations and updated training impacts. 38. Question: GENERAL: Would the Government consider adding a 90-day transition out optional CLIN to ensure continuity at the end of final option period? Answer: No, an optional CLIN will not be added. FAR Clause 52.237-3 Continuity of Services (JAN 1991) is hereby incorporated into the solicitation by reference. 39. Question: 2.0 PURPOSE OF THE PROJECT, pg. 24: In the Purpose, it states "The solution should also track all VR&E outreach activities against the contact record." Does the Government require the Offeror to conduct additional outreach activities with Veterans beyond the orientation? Answer: The Government does not require the Offeror to conduct additional outreach activities. Rather, we require a system to document information in relation to outreach conducted to specific potential participants to include demographic information, outreach provided and for case-notes so that if these individuals later become participants the assigned counselor could refer to this information. 40. Question: 4.1 PERIOD OF PERFORMANCE, pg. 26: The hours of operation are defined as 7:30 AM EST - 5:30 PM EST. Does the Government require additional technical support hours for the case management solution (e.g., 24/7) or is support limited to within the operational window? Answer: This should be aligned with industry best practices for similar COTS products. 41. Question: 4.3 TRAVEL OR SPECIAL REQUIREMENTS, pg. 27: It states that travel is "not anticipated for the option years." Would the Government consider making travel as part of an Optional CLIN in option periods 1-4 and change it to reimbursable T&M? Answer: No, however, the Government will consider bulk funded travel CLIN for each option year. Exercising of any option period is at the sole discretion of the Government. 42. Question: 5.4 SERVICE LEVEL AGREEMENT (Non-IT), pg. 30: Is the Government asking for the Offeror to propose additional service level metrics than what's listed in Section 5.4? Answer: 5.4 Service Level Agreement lists the minimum level of service. 43. Question: Appendix B PERFORMANCE REQUIREMENTS SUMMARY, pg. 54: In Appendix B, for the Required SLA service, it states, Measures service availability to ICMHS and end-users" and "99.3% availability for access to all Digital Mail Handling services, images, and related metadata 24 hours per day." Would the Government please update the performance requirement? Answer: The required SLA service is as listed. 44. Question: Volume 2 Instructions, pg. 146: It states, "Submit position descriptions for all Key and Non-Key Personnel listed in the solicitation proposed within the proposal." There are no defined key positions. Does the Government have key personnel positions identified or do you require the Offeror to define the positions that are key? Answer: The Government shall not identify the key personnel. Refer to question 93. 45. Question: E.5 52.212-1 INSTRUCTIONS TO OFFERORS COMMERCIAL ITEMS (OCT 2018), pg. 155: It states Offerors are encouraged to submit multiple offers presenting alternative terms and conditions. Would this allow the Offeror to include alternative approaches to licensing and services? Answer: IAW 52.212-1 Offerors may submit alternatives - including alternative line items (provided that the alternative line items are consistent with subpart 4.10 of the Federal Acquisition Regulation), or alternative commercial items for satisfying the requirements of this solicitation. Each offer submitted will be evaluated separately. 46. Question: Instructions to Offerors, Volume II Technical, pg. 145-146: The instructions to offerors describe specific items to be addressed in offerors proposals; however, Training and Orientation tasks are not addressed. In which volume and section should we address PWS 5.2 (PERFORM PARTICIPANT ORIENTATION AND COLLECT ORIENTATION DOCUMENTS AS A SERVICE (NON-IT)) and PWS 5.5 (TRAINING (Non-IT))? Answer: Training is not a piece of the Technical Evaluation. Pricing for training is required in Line Item 0001AG/1001AG/2001AG/3001AG/4001AG. 47. Question: PWS 5.2, Perform Participant Orientation and Collect Orientation Documents as a Service, pg. 29: Is the orientation referred to in the PWS the orientation of project staff to the CMSS project? Or does it refer to VR&E s required orientation delivered to Veterans? If the latter, what are the specific requirements and expectations? Must the orientation be conducted in person at each VBA RO or other locations? If so, how many locations? How many orientations must be conducted per month? Who makes orientation appointments and performs outreach to Veterans? What forms and documents must the vendor collect? How many documents, on average, per month are required for processing? If orientations are conducted virtually, what are the connectivity and other technical requirements? Answer: The offer should provide a solution. 48. Question: PWS 5.5, Training, pg. 30-31: The PWS states: the contractor shall provide web-based training, remedial and virtual training to support identified VA users and external stakeholders. Is it the government s intent that the offeror develop custom e-learning courseware for the CMSS solution to support WBT? If yes: What are the technical requirements for the courseware (i.e., authoring software, SCORM, 508, etc.? What is the level of interactivity required? What platform will be used to provide WBT courseware to end users? Answer: All training developed for this department shall certified 508 compliant. This will require final review and certification by VA for 508 compliance. Training should be Developed in Adobe Captivate and deliverable via VA s Learning Management System (e.g. TMS). There should be the ability for the training team with VR&E Service to update and maintain the course with life cycle maintenance. The source file along with finished product should be provided. What is the level of interactivity required? Answer: The overall training approach should include an introduction of the system and objectives, followed by a theoretical overview and lesson, and Introduction of system, followed by theoretical overview, followed by interaction of learner by: Multiple Choice Questions Learner ability to practice procedures in training environment Scenario based questions There should be a test bank for questions developed for pre and posttest. There should be 10 pre and 10 post test questions available for each module, and two iterations of posttest. What platform will be used to provide WBT courseware to end users? Answer: Currently the VA uses the Talent Management System to administer and track virtual training. This is a Learning Management System. There may be changes to the LMS and the WBT should be published, delivered and trackable in the VA LMS. 49. Question: Appendix A: Requirements, pg. 41-52: Is it the government s intent that offerors address how the proposed COTS product meets each technical requirement identified in Appendix A? If yes, will an appendix to Volume II Technical Proposal addressing these items be acceptable given page limits in the technical proposal? Answer: Yes, the Government will increase the page limit by 5 pages. 50. Question: E.6 52.212-2 EVALUATION COMMERCIAL ITEMS: In Sub-factor 2: Management Approach, it states, If applicable, please provide a copy of the certification in reference to ISO/ANSI/ASQ 9001 or equivalent. Would the Government allow the certification(s) to be part of an Appendix and not part of the 30-page count limitation? Answer: Yes an Appendix is acceptable for the submission of certifications in Sub Factor 2 Management Approach, for ISO/ANSI/ASQ 9001or equivalent. 51. Question: Appendix A Requirements, PWS-06, pg. 42: RFP states The system shall be able to handle and display a permanent and a temporary data field for things such as address, email address and phone numbers. What are the temporary fields being used for? Answer: The Government references temporary to show that the data in a field may change over time, therefore the first displayed or retrieved data was temporary. 52. Question: Appendix A Requirements, PWS-018, pg. 42: RFP states The system shall have the ability to accept applicant data from VA and external VA sources based on established business rules. Can the government enumerate these "external sources"? Answer: VETS.gov eBenefits Digits to Digits (D2D) 53. Question: Appendix A Requirements, PWS-020, PWS-021, PWS-022, pg. 42: RFP states: The system shall be able to receive and upload scanned receipts. The system shall be able to receive and upload vouchers. The system shall have the ability to receive class schedules and progress reports from training facilities. Do these requirements have interface components? What is meant by receive ? Answer: Yes, there will be interface components. Receive means these items can be directly input to the system. 54. Question: Appendix A Requirements, PWS-031, pg. 43: RFP states: The system shall have the ability to validate certain actions have taken place. Can the government provide an example of what it is looking for? Answer: For example, prior to a counselor and participant writing a Rehabilitation Plan for services, the counselor must first make a determination on entitlement and complete a written narrative delineating the vocational strengths and needs. The system should ensure that this decision and narrative are documented prior to the creation of a plan for services. 55. Question: Appendix A Requirements, PWS-084, PWS-085, pg. 45: RFP states: The system shall have the ability to store national letter templates. The system shall have the ability to allow for the creation of customizable local letters (with local letterhead) by selecting specific fields in addition to free text fields. How many of each of these are there? Answer: There are 37 form letters (standard or national) that are currently used by VR&E. There are 57 Regional Offices that create local letters for multiple purposes. The intent is for the user to have the capability to select a local letter template and populate it with data already populated in the system. 56. Question: Appendix A Requirements, PWS-087, pg. 46: RFP states: The system shall have the ability to save customizable fields within letter template for future access. Can the government elaborate on this? Answer: The user shall have the ability to update and alter stored letters and save them with applicable changes for later use within the system 57. Question: Appendix A Requirements, PWS-087, pg. 46: RFP states: The system shall have the ability to take data from the system and fill out predefined forms in Word and PDF. How many forms are there? Answer: There are 56 VA forms that are cur...
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