Inactive Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)

VBA VR&E Service is responsible for administering VR&E benefits to veterans, service members and their dependents through four distinct benefit programs/chapters. VR&E employs nearly 1,000 professiona... VBA VR&E Service is responsible for administering VR&E benefits to veterans, service members and their dependents through four distinct benefit programs/chapters. VR&E employs nearly 1,000 professional vocational rehabilitation counselors and 350 administration staff and delivers services through a network of nearly 350 office locations. The service delivery model works to support Veterans where they are located (including overseas). VR&E has operations at 56 regional offices, the National Capital Region Benefits Office, approximately 142 out-based offices, 71 Integrated Disability Evaluation System (IDES) military installations, and 95 VetSuccess on Campus (VSOC) schools/sites. In FY17, VR&E issued $1.4B to over 130K beneficiaries. Modernization of the existing case management applications will impact the VBA VR&E benefit programs and implementing changes will be challenging due to the changes needed to the VBA's IT infrastructure. However, the VBA believes that there is an opportunity for identifying a Commercially Available Off-The-Shelf (COTS) solution that will preserve government oversight and accountability of the process while empowering VR&E counselors to focus on our Veterans receiving the services that they are entitled to in the most efficient manner possible. VBA is seeking a solution that meets the performance-based needs of the VBA and effectively meets the critical processing needs to accomplish business objectives within the VBA's VR&E service line. Our strategic goal is to eliminate the administrative burden of ingestion, establishment, and processing of veteran eligibility through establishment of automated capabilities so that VR&E personnel can focus on managing veteran outcomes. The purpose of this project is to acquire a comprehensive VR&E specific configurable COTS, Software as a Solution (Saas) Service that will allow Vocational Rehabilitation and Employment to manage cases and deploy the capability to production as a service hosted within the FedRAMP-certified cloud environment. This will involve internal VA IT development to integrate with systems as outlined in Appendix I of the attached Request for Information (RFI). The IT tasks will be done by the VA. This solution should provide improved business process automations while streamlining administrative and financial reporting capabilities. The solution should also alleviate multiple administrative functions assigned to the VRCs, which would allow them more time to engage with their clients. The solution should have the ability to create a participant record utilizing existing VA systems. Record creation should provide a 360-degree view of the participant, which can be leveraged by VR&E to streamline entitlement, plan development and case management processes. The solution should also track all VR&E outreach activities against the contact record. The solution should also be capable of creating multiple records against one participant, should the need arise. Overall, the goal of this solution should be to provide a holistic view of the program participant as they plot their course from outreach to employment and finally, case closure. See the attached RFI for details.