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Page 2 of 2 Fort Harrison VA Regional Office Statement of Work Cloud-based PACS and Duress System - FHM Table of Contents Vision Statement 4 1 Introduction 4 1.1 Background 4 1.2 Scope 6 2 General Req... Page 2 of 2 Fort Harrison VA Regional Office Statement of Work Cloud-based PACS and Duress System - FHM Table of Contents Vision Statement 4 1 Introduction 4 1.1 Background 4 1.2 Scope 6 2 General Requirements 8 2.1 Non-Personal Services 8 2.2 Business Relations 8 2.3 Contract Administration and Management 8 2.3.1 Contract Management 8 2.3.2 Contract Administration 8 2.4 Subcontract Management 9 2.5 Contractor Personnel, Disciplines, and Specialties 9 2.6 Location and Hours of Work 9 2.7 Travel 9 3 Performance Requirements 9 3.1 Purchase cloud based server. . 9 3.2 Prepare backup data base . 10 3.3 Install CCURE backup database onto new PACs server. . 10 3.4 Provide training on new PACs system . 10 4 Special Requirements 10 4.2 Safety 11 4.3 Government Furnished Materials 11 4.6 Quality 11 4.6.1 Quality Control 11 4.6.2 Quality Assurance Surveillance Plan (QASP) 12 5 Deliverables 12 6 Related Documents 14 6.5 VAACQUISITION REGULATION SOLICITATION PROVISION AND CONTRACT CLAUSE 15 7 VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY 15 7.1 ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS 15 7.2 VA Information Custodial Language 16 7.3 INFORMATION SYSTEM DESIGN AND DEVELOPMENT 18 7.4 Information System Hosting, Operation, Maintenance, or use 20 7.5 Security Incident Investigation 22 7.6 Liquidated damages for data breach 23 7.7 Security controls compliance testing 25 7.8 Training 25 Statement of Work (SOW) Purchase PAC server - FHM 1 Introduction In accordance with VA Directive 0730 (12 December 2012) the Fort Harrison Veterans Administration Regional Office is responsible for protecting the lives and property within VAs jurisdiction to which includes the safety and security of its employees and visitors as well as the security and access of the facility, equipment, supplies, and personal service records within the Fort Harrison Regional Office. Fort Harrison Regional Office is therefore submitting  an acquisition packet for installing a cloud based Personnel Access Control System (PACs). 1.1 Background Homeland Security Presidential Directive 12 (HSPD-12) requires federal agencies to issue secure and reliable identification to all employees and contractors. Federal Information Processing Standards (FIPS) Publication 201-1 Personal Identify Verification (PIV) of Federal Employees and Contractors, issued by the National Institute of Standards and Technology (NIST), establishes the technical specifications for the smart cards that respond to this requirement. HSPD-12 requires Federal agencies to provide a common identity (ID) credential system for all federal employees and contractors. PIV badges are electronically verifiable and protected by digital certificates, biometric data, and a Personal Identification Number (PIN) code. These credentials are issued, tracked, and revoked from a central management system and require applicant background checks. On February 3, 2011, the Office of Management and Budget (OMB) released Memorandum 11- 11, Continued Identification of HSPD 12 that requires all federal agency systems be enabled to use PIV credentials in accordance with NIST guidelines. OMB directs agencies to use PIV badges in daily operations and integrate centrally managed PIV badge systems with Physical Access Control Systems (PACS). PACS readers must, at a minimum, extract unique token identifier information from the PIV badge and, by FY 2022, existing federal physical and logical access control systems must be upgraded to use PIV credentials. In accordance with VA Directive 0730 (12 December 2012) the Fort Harrison Veterans Administration Regional Office (VARO) is responsible for protecting the lives and property within VAs jurisdiction which includes the safety and security of its employees and visitors as well as the security and access to the facility, equipment, supplies, and personal service records within the Fort Harrison VA Regional Office and therefore has a requirement for a Physical Access Control System, PACS. The PACS will encompass an electronic employee identification system that will assign identity, monitor, and grant or restrict access to all office doors throughout the VARO facility by use of a PIV badge that will open approved exterior and interior doors. Graphical User Interface software system will integrate the currently installed HID Readers, surveillance security cameras, physical and duress buttons, servers, and current and archived data sets. Objective The objective of this Statement Of Work is to specify the deliverables the contractor is required to accomplish to replace the PACS, surveillance, and duress systems at the Fort Harrison VARO to bring the Fort Harrison VARO into compliance with the guidelines and regulations annotated above. The contractor will identify the equipment (IT and non-IT related), software, surveillance security cameras, camera software, and data requirements that are required to install a replacement PACS software, duress monitoring/reporting system, and a security camera system or equivalent that carries all required licensing and that meets all requirements stated herein. Currently the Fort Harrison VAROs PACSs ethernet devices are physically connected to the VA network and also logically separated by a Virtual Local Area Network (VLAN) . This has enabled circumvention of secure baseline configurations and has made the current PACS devices susceptible to vulnerability attacks. Having the PACS on the VLAN network does not meet VA security requirements and hampers necessary mitigations of security risks to the Fort Harrison VARO Network. The contractor will alleviate this issue by ensuring the Electronic Security Surveillance System (ES3) Server (provided by the contractor) is implemented and configured on its own closed network utilizing up to date industry security standards. The contractor will ensure the server is a standalone system (could be cloud based) with accompanying training and support. The contractor will install a non-proprietary software that monitors and controls all aspects of the system under a single Graphical User Interface (GUI). The contractor will determine and submit a detailed report of all necessary equipment to be acquired or upgraded with justifications prior to implementation. The contractor will use existing equipment and materials when able. All additions, repairs or upgrades to equipment and material must be documented and a justification provided to the CO and COR via a standardized template. The current Physical Access Control Systems, PACS server supporting the Fort Harrison VA Regional Office (VARO) is currently maintained by the Fort Harrison VA Medical Center is frequently inoperable and unable to support the physical security requirements of the Fort Harrison VA Regional Office.  Therefore, the Fort Harrison VA Reginal Office has a requirement to purchase a newer server and install the current software on the new server before taking the existing server offline.  The VARO is therefore going to solicit and award an acquisition contract to a SDVOSB company for the procurement of a server that will become the property of the US Government.  Contractor will provide all labor, parts, materials, and personnel to fully execute this contract. 1.2 Scope Contractor will be responsible for providing all tools, supplies, equipment, transportation, and labor to Migrate the existing Electronic Security Surveillance System (ES3) onto a stand-alone network which includes but is not limited to, i-star control panels, switches, Nonproprietary software, cameras, electronic door locking systems, gates, Data Migration, HID PIV integration software and electronic PIV recognition devices (wall mounts outside office spaces) required at the Fort Harrison VA Regional Office. Software will seamlessly import PIV data from active PIV cards to create or update security profiles via PIV and PIN authentication. The Software will be in a single graphical user interface that integrates administration, monitoring, cameras, recording, alarms, duress, and security information. Software will have automated diagnostic capabilities that identifies and reports malfunctioning devices. The ES3 server be setup as a stand-alone network.  Cloud based is acceptable. The Contractor shall provide all supervision, labor, administrative support, materials, tools, parts, supplies, equipment, software, hardware, and transportation necessary to fulfill all the requirements of this Statement of Work (SOW) effectively and efficiently. The migration will preserve the current remote monitoring stations at the Police Services desk, remote monitoring stations in the Support Services Division and Directors office or include the ability to securely remote access all monitoring and administration functions. All stations shall be configured with Windows 10 enterprise or equivalent. Migration and configuration to operational functionality will be completed within 45 days of the Notice to Proceed. Contractor will provide initial familiarization training in the preceding week to the go live date as well as a quarterly refresher for all users. At a minimum the software must contain the following salient characteristics: Unlimited end-user/access control for software & security updates (no server maintenance) with ability to access and manage site from ANYWHERE Unlimited remote service tech support for the life of the system Ability to access the regions through FIPS 140-2 service endpoints. From Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), sensitive veteran records, and financial data to law enforcement data, export-controlled data and other forms of CUI, AWS GovCloud (US) Regions. Hosted server automatically capable of one year of backed-up data Multi-layer security that includes two-factor authentication and Secure Socket Layer login Windows browser interfaces & 3rd Party Integration Unlimited Mobile iOS & Android mobile app for end-users and indefinite training Unlimited number of application/instances to end-users VMS Integration (dependent upon licenses, manufacturer, and current VMS.) Intrusion detection system integration (dependent upon licenses and manufacturer.) Minimum hardware requirements Contractor to use existing readers, door hardware, and cabling as required to have a functional PACS system. (3) additional access control points to be added to PACs system. The 3 additional access control points will require electrified door hardware, pivCLASS readers, plenum shielded low voltage cabling, necessary power, and controllers. Access Control (PACS) system to have integration capability with video management system software. Contractor to provide a stand-alone network and at minimum 4G connection for PACS system. Contractor to provide a computer for registration of DoD PIV cards. Contractor is responsible for providing engineered drawings, hardware, programming, installation, project management, scheduling, and training to ensure a turn-key PACs system is in place. All hardware and workmanship will be free from defects for 1-year. The contractor will furnish service and maintenance for the access control PACS system as identified from date of Substantial Completion for 1 year. The scope of services includes standard warranty service to the entire ES3 including all Camera, Duress system components, i.e., control panel, electronic door locks, cameras, and electronic PIV recognition devices (wall mounted card readers) etc., within the Regional Office; immediate response to service calls; system administrative functions; and software installation to include maintaining current updates to the new software system. Initial training and online training resources along with on-call technical support is to be available by both telephone and/or email request. The contractor will conduct a complete site validation assessment within 10 days of the Notice to Proceed to confirm the quantities and types of readers (contactless, contactless plus keypad, etc.), servers, surveillance security cameras, network video recorder (NVR), Server Software and System Boards called for in the System Detail Document as well as the reader mounts (mullion, gang box, outdoor, etc.) and their locations. Two (2) workdays are allotted for site validation assessments at the facilities and must not interfere with normal facility operations. The site validation assessment will also cover the working rules, site access, equipment staging, special access area requirements, and other facility specific conditions under which the removal and replacement of readers, switches, server, server software and system boards will be performed. A planned date for commencement of necessary PACS system components change outs will also be established with the facility during the visit. Panic and duress software installation - upon completion of PACS installation the contractor will acquire and set up a panic and duress server along with 25 clint licenses.  The panic and duress software will be loaded on to ALL FHM RO employee computers with 25 computers (COR will designate) receiving the client software allowing for the broadcasting and notification of a duress signal.  This signal will be received by the police at the front entrance of the facility as well as at the main police dispatch center on Fort Harrison VA Campus.  This system must also be able to broadcast panic/duress signals via SMS text to specific cell phones (COR will designate).  In addition, the system must allow for employee notification for other events to include Shelter-In-Place, Bomb Alerts, Active Shooter, etc. The system must allow local administrators / security managers the ability to create and broadcast emergency information. This system will have the same salient characteristics as the LYNX Emergency Notification System. Set up and installation must be coordinated with the Regional IT Manager/team as well as Fort Harrison Police. 2 General Requirements This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort. 2.1 Non-Personal Services The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (CO) immediately. 2.2 Business Relations The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. 2.3 Contract Administration and Management The following subsections specify requirements for contract, management, and personnel administration. 2.3.1 Contract Management The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the Support Operations Division, SSD  at 3633 Veterans Drive, Fort Harrison, MT 59636 and the contractor's corporate offices. 2.3.2 Contract Administration The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement. 2.4 Subcontract Management The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Contracting Officer (CO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted. 2.5 Contractor Personnel, Disciplines, and Specialties The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the labor categories as defined in the Labor Categories document (see base contract), labor rates, and man-hours utilized in the performance of each task of this SOW issued hereunder will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract. 2.6 Location and Hours of Work Accomplishment of the results contained in this SOW requires work at 3633 Veterans Drive, Fort Harrison MT 59636.  Normal workdays are Monday through Friday except US Federal Holidays. This work is to be performed between the hours of 7 am and 4:30pm.  Weekend work may be authorized with prior approval (48hrs) with the COR.  2.6.1 Period of Performance 60 days from date of Notice to Proceed. 2.7 Travel The contractor is responsible for all travel related costs in the performance of this contract.  The government will not reimburse any travel related costs. 3 Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract. 3.1 Purchase cloud-based server. Contractor will provide a cloud based, e.g., GovCloud PAC system for managing and monitoring employee access to and within the doors of the Fort Harrison VA Regional Office. The cloud-based PAC system must have the ability to run reports showing who presented a government issued PIV badge or used a key to open any door at the regional office.  The new cloud-based PAC system must be compatible with existing door hardware and PIV card (HID) card readers. Contractor will remove and replace existing PAC controllers and replace with Mercury Security Platform controllers i.e., Non-proprietary, open platform/source controllers. The PAC system must be able to be accessed remotely by the RO Physical Security Team. Contractor will provide 3 standalone laptops, 3 external monitors, 3 keyboard and mouse as well as internet service for accessing the cloud-based PAC system. Laptops will come with MS Suite software Performance Standards a) Standard: Addresses all program areas   AQL: Supports physical security access. b) Standard: Ensure compatibility with existing PAC equipment.   AQL: Must be able to interface, communicate, and operate with existing iSTAR panels and equipment located throughout the building. Deliverables A001 Site Validation 3.2 Prepare backup data base. Contractor will create backup data base from current CCURE server located at Fort Harrison VA Medical Center server room.  Contractor is responsible for verifying backup is viable and uncorrupted prior deleting from the existing CCURE server. Performance Standards a) Standard: Identifies and corrects deficiencies   AQL: Database is uncorrupted. Deliverables A002 Establish standalone network 3.3 Install CCURE backup database onto new PACs server. Contractor will install CCURE backup database onto new Cloud Based PACs server ensuring all (100%) employee data is carried over.  Performance Standards a) Standard: Identifies and corrects deficiencies   AQL: 100% of all PIV data from CCURE backup database is carried over and PIV cards operate all doors as determined. Deliverables A005 Implementation 3.4 Provide training on new PACs system. Contractor will provide no less than 48hrs training for two SSD employees.  Prior to submitting final invoice contractor will ensure SSD staff are trained and able to operate PACs software. Performance Standards a) Standard: Comprehensive   AQL: Training covers 100% PAC functions and capabilities 4 Special Requirements This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort. 4.2 Safety SAFETY - The Contractor shall comply with all applicable Federal, State and local legal requirements regarding workers health and safety.  The requirements include but are not limited to, those found in Federal and State Occupational Safety and Health Act (OSHA) statutes and regulations, such as applicable provisions of Title 29, Code of Federal Regulations (CFR) Parts 1910 and 1926.  Contractor is solely responsible for determining the legal requirements that apply to activities and shall ensure safe and healthful working conditions for its employees. Contractor shall comply with all applicable codes, laws, rules, regulations, and safety requirements. Erect safety barriers, signs, flagging, and devices as appropriate to warn and protect the workmen and the public. Protect the existing site and other property. Remove all demolished materials, debris, waste, and scraps. The waste materials will be disposed of in accordance with the environmental guidelines and standards of Montana. No construction materials to include packaging materials will be left on site. RISK ASSESSMENT - The Contractor will ensure an overall risk assessment is completed when performing work on ladders, lifts, scaffolding, etc.  Whenever there is an additional trade or change of function, i.e., use of a crane or sky lift an additional risk assessment will be performed for that event. EQUIPMENT - The Contractor shall provide all safety equipment/devices, MSDS, personal protective equipment and clothing as required for its employees.  Copies of all MSDS shall be provided to the COR. 4.3 Government Furnished Materials The government shall provide at no cost parking space and access to the VARO loading docks as necessary.  4.6 Quality This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort. 4.6.1 Quality Control The Contractor shall develop a Quality Control Plan, QCP and maintain an effective quality control program to ensure services are performed in accordance with this SOW.  The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.  The Contractor's QCP is the means by which he assures himself that his work complies with the requirement of the contract.  The finalized QCP will be accepted by the Government at the time of the award of the Task/Delivery Order.  The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance.  The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer.  Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Government's review and approval.  The Government may find the QCP "unacceptable" whenever the Contractor's procedures do not accomplish quality control objective(s).  The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable." 4.6.2 Quality Assurance Surveillance Plan (QASP) The Government shall monitor the Contractor's performance under this Task/Delivery Order in accordance with the Government's Quality Assurance and Surveillance Plan, QASP. See attached 5 Deliverables The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD. Number Name Frequency Quantity A001 Site Validation Once prior work 1 The contractor will conduct a full site validation and document existing hardware and capabilities within 10 days of the Notice to Proceed. The contractor will provide a written report of the results of the site validation within 15 days of the Notice to Proceed and it will include a Work Breakdown Structure (WBS), as well as the following information: Listing of readers, cameras, switches, patch panels, server, server software and system boards by location, type, and form factor. Date of site validation and planned date for start of work. Details of any additional readers, servers, NVR, server software and system boards and/or systems discovered by location, type, and form factor and will include a justification for review. Initial schedule for execution readers, server, server software and system boards change out work. Listing of surveillance security cameras, camera software and NVR. This report will be submitted electronically to the Contracting Officer (CO), Contracting Officer s Representative (COR) and will be maintained and updated quarterly by the contractor to include service tickets. This report will be included in the Post Change Out Report. A002 Establish standalone network Once 1 Remove physical server from VBA Network and implement stand-alone network. Within 45 days of acceptance of the site validation and schedule. A003 Data Integrity Once / as needed 1 Confirm data integrity and access of all monitoring stations on stand-alone network. A004 Connectivity Once / as needed 1 Confirm connectivity to all hardware, cameras, physical duress buttons, doors and all other component devices. A005 Implementation Once / as needed 1 Software implementation and configuration of single Graphical User Interface with access to migrated data and current connectivity that meets or exceeds current capabilities. Within 45 days of the Notice to Proceed. Software will maintain and contractor will demonstrate all existent functionality of the new system, which will be configurable to meet current and future site-specific requirements within 60 days of the Notice to Proceed. All labor required to install, implement, train, and demonstrate functionality to stakeholders. Contractor will be responsible for procuring support from existent service providers or manufactures. Technical Service Desk Support: Unlimited, Monday- Sunday, 6:00 am 6:00 pm MST A006 Priority support Once / as needed 1 Priority support service: 4 business hour service technician response. 6 Related Documents The following Documents are related to this project VA Directive and Handbook 0710      Personnel Suitability and Security Program. FAR 52.227-14(d)(1)      Federal Acquisition and Regulation VA Directive 6300      Records and Information Management Handbook 6300      Records Management Procedures VA Handbook 6500.1      Electronic Media Sanitization VA Handbook 6500.3      Certification and Accreditation and/or the VA OCS Certification Program Office 7 VAACQUISITION REGULATION SOLICITATION PROVISION AND CONTRACT CLAUSE a. SUBPART839.2 INFORMATION AND INFORMATION TECHNOLOGYSECURITY REQUIREMENTS 839.201 Contract clause for Information and Information Technology Security: a. Due to the threat of data breach, compromise or loss of information that resides on either VA-owned or contractor-owned systems, and to comply with Federal laws and regulations, VA has developed an Information and Information Technology Security clause to be used when VA sensitive information is accessed, used, stored, generated, transmitted, or exchanged by and between VA and a contractor, subcontractor or a third party in any format (e.g., paper, microfiche, electronic or magnetic portable media). b. In solicitations and contracts where VA Sensitive Information or Information Technology will be accessed or utilized, the CO shall insert the clause found at 852.273-75, Security Requirements for Unclassified Information Technology Resources. b. 852.273-75- SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGYRESOURCES(INTERIM- OCTOBER 2008) As prescribed in 839.201, insert the following clause: The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract. 8 VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY GENERAL - Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security. 8.1 ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order. All contractors, subcontractors, and third-party servicers and associates working with VA information is subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.  The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractors employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly ...