This is a Request for Information (RFI) for market research purposes only, not a solicitation. The Veteran Experience Services portfolio seeks information from vendors to support the development of an enterprise CRM that consolidates and standardizes multiple contact center CRMs across the VA, with the consolidated system built on the Salesforce platform. The work includes operating/maintaining existing Microsoft Dynamics and Salesforce CRMs while designing, developing, and launching the new enterprise system. No budget amounts have been specified, and the performance location is not identified beyond the VA enterprise. Responses must be concise and directly address the specific questions outlined in the RFI.