The Department of Veterans Affairs is seeking information for a future Enterprise Service Desk Managed Contact Center Infrastructure solution. The current solution uses the NICE CXOne platform and must integrate with ServiceNow and Medallia, requiring a fully integrated system with multi-channel handling, intelligent routing, and comprehensive reporting. The contractor will be responsible for maintaining and enhancing this solution, including future capabilities like AI, machine learning, and conversational AI. Responses are due by 10:00 AM ET on Monday, May 4, 2026. The performance location is not specified, and no budget information is provided.