Inactive

1.0 PRODUCT REQUIREMENTS The Department of Veterans Affairs (VA) Information Resource Center (VIReC) requires software and associated support services to modernize its web environment that runs on the... 1.0 PRODUCT REQUIREMENTS The Department of Veterans Affairs (VA) Information Resource Center (VIReC) requires software and associated support services to modernize its web environment that runs on the open-source DotNetNuke (DNN) platform. This includes commercial off the shelf (COTS) software designed for developing and customizing the open-source DNN platform, support services, and professional services required for software maintenance, troubleshooting, and customization. Software capabilities and professional services will also support the following planned enhancements to the web environment: implementing online communities starting with focused question and answer discussion forums; site-wide reorganization and redesign; incorporating structured content; integrating content across the web environment; building in more robust search and filter options, collaboration spaces, and tools for knowledge management; ramping up reporting and analytics tools; adding customer support and feedback components; and providing a more seamless user experience. The contractor shall have experience in user experience (UX) design within a DNN environment and be able to provide evidence of experience. The Base period of performance shall be 12 months from date of award with one 12-month Option Period to be exercised at the Government s discretion. This effort includes optional tasks for support services and professional services that can be exercised at any time during the period of performance. 1.1 SOFTWARE SALIENT CHARACTERISTICS The COTS software shall support development and customization of the DNN open-source platform and shall be maintained and updated regularly to ensure compatibility with the most recent versions of this platform. The COTS software shall be used in four web environments (sandbox, test/development, staging/pre-production, and production) and licensing shall accommodate the addition of any future web environments. The software shall be extensible and include modules for the following: Online communities and community collaboration spaces (Q&A and topical discussion forums, threaded conversations and comments, community management tools, blogs, Wikis, etc.) Social engagement and community interaction (user profiles; follow topics, tags, users; notifications; gamification and reputation systems; voting/rating; sharing attachments, code, links, etc.) Knowledge organization and publication (structure content with tags, type, group, hierarchy, etc.; admin/user generated tags; tag management system; workflows; permissions; versioning) Global search features (advanced search/filter by tag, type, community; search across all modules/entire site) Improving user experience (responsive user interface (UI); accordion, tabs, tooltips; themes; robust search; centralization of information) Analytics tools (dashboard, measures key metrics like user engagement, participation, page views) 1.2 SOFTWARE LICENSING AND MAINTENANCE The Contractor shall provide perpetual software licensing for the COTS software. The contractor shall provide access to product updates, new features, and patches. The contractor shall include documentation and videos provided with the software licenses. Product upgrades and software licenses shall be renewed each period of performance as required per licensing term. 1.3 SUPPORT SERVICES (OPTIONAL TASK) The Contractor shall provide optional troubleshooting support for technical issues such as bug fixes and answering how-to-questions. These support services shall not exceed 100 hours per period of performance. 1.4 PROFESSIONAL SERVICES (OPTIONAL TASK) The Contractor shall provide optional consultation services such as input on using the software in DNN development and design, site architecture, module implementation, system integration, and UX design and customization services such as building and designing themes, modules, feature requests, and other DNN development. These optional professional services shall not exceed 636 hours per period of performance.