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VA-21-00016329 - VISN 8 Biomed Dell EMC v Block Premium Maintenance Page 14 of 33 PRODUCT DESCRIPTION (PD) DEPARTMENT OF VETERANS AFFAIRS Office of Information & Technology Veteran s Health Administra... VA-21-00016329 - VISN 8 Biomed Dell EMC v Block Premium Maintenance Page 14 of 33 PRODUCT DESCRIPTION (PD) DEPARTMENT OF VETERANS AFFAIRS Office of Information & Technology Veteran s Health Administration (VHA) VISN 8 Biomed Dell EMC v Block Premium Maintenance Date: 01/25/2020 VA-21-00016329 PD Version Number: 3.0 PRODUCT REQUIREMENTS The Department of Veterans Affairs (VA), Office of Information and Technology (OI&T), Veterans Health Administration (VHA), has a requirement for brand name Dell EMC Virtual Computing Environment (VCE) v Block Systems 340 hardware maintenance, premium software maintenance, and technical support services. Veterans Integrated Services Network (VISN) 8 Biomedical serviced by the Office of Information and Technology (OI&T), Service Delivery and Engineering (SDE) has a requirement to augment its existing Dell EMC VCE v Block Systems 340 with Continuity of Operations (COOP) type replication capabilities by expanding storage and computing capacity. VISN 8 purchased eight (8) Dell EMC VCE v Block Systems 340 in 2014 which consists of virtualization software, blade servers, switches, and storage devices which constitutes the Converged Virtualization Infrastructure (CVI). There are eight (8) VA Medical Centers (VAMC) currently utilizing this CVI to support server virtualization operations, site Files Shares, and critical medical and administrative systems. There are three (3) large systems located at Gainesville, Tampa and Lakemont (Orlando) VAMCs and five (5) small systems located at Bay Pines, Miami, San Juan, West Palm Beach and Lake Nona (Orlando) VAMCs. This action is to implement premium hardware maintenance for Dell EMC VCE v Block systems for all eight (8) sites. The mission of the VHA is to provide benefits and services to Veterans of the United States. In meeting these goals, OI&T strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals. Server rooms in Veterans Health Administration (VHA) and OI&T are rapidly running out of space and are being converted to Virtual Machines (VMs) wherever possible (i.e., where FDA allows medical devices to run on VM). Biomedical Engineering also has expanding storage requirements for medical device server information. In addition, VHA is partnered with Region 3 OI&T to manage this VM environment and Engineering and have a dedicated DELL EMC resident engineer. PERIOD OF PERFORMANCE The period of performance shall be a base period of March 19, 2020 through March 18, 2021 with two 12-month option periods. TYPE OF CONTRACT: FIRM FIXED PRICE VMWARE The Contractor shall provide (12) months of premium maintenance support coverage on all hardware, software, and services provided as part of the response, plus (6) months of no cost extension on all hardware. In addition, two (2) 12-month option periods shall be provided. Hardware coverage shall include, but not be limited to, the blade chassis, blade servers, rackmount servers, Ethernet, and Fiber Channel (and/or unified) switches, and all storage hardware. Software coverage shall include, but not be limited to, VMware products, backup software, switch operating systems, and any storage or server-related firmware, applications, or operating systems The maintenance shall provide 24x7 support with a maximum four (4) hour response window. Support shall include remote assistance, ongoing administration, break-fix, interoperability, and minor/major upgrades. Table 1 Base Period Facility vBlock Serial Number Description Qty Gainesville 1601 S.W. Archer Road Gainesville, FL 32608 V18FN4814005 Large vBlock 1 Tampa 13000 Bruce B. Downs Tampa, FL 33612 V18FN4714007 Large vBlock 1 Lakemont /Orlando 2500 South Lakemont Ave Orlando, FL 32814 V18FN4714006 Large vBlock 1 Bay Pines 10000 Bay Pines Blvd Bay Pines, FL 33744 V18FN4914002 Small vBlock 1 Miami 1201 N.W. 16th St. Miami, FL 33125 V18FN4 Small vBlock 1 San Juan 10 Casia Street San Juan, PR 00921-3201 V18FN4914005 Small vBlock 1 West Palm Beach 7305 N. Military Trail West Palm Beach, FL 33410-6400 V18FN4814007 Small vBlock 1 Lake Nona 13800 Veterans Way Orlando, FL 32827 V18FN101501 Small vBlock 1 Option Period 1 Facility vBlock Serial Number Description Qty Gainesville 1601 S.W. Archer Road Gainesville, FL 32608 V18FN4814005 Large vBlock 1 Tampa 13000 Bruce B. Downs Tampa, FL 33612 V18FN4714007 Large vBlock 1 Lakemont /Orlando 2500 South Lakemont Ave Orlando, FL 32814 V18FN4714006 Large vBlock 1 Bay Pines 10000 Bay Pines Blvd Bay Pines, FL 33744 V18FN4914002 Small vBlock 1 Miami 1201 N.W. 16th St. Miami, FL 33125 V18FN4 Small vBlock 1 San Juan 10 Casia Street San Juan, PR 00921-3201 V18FN4914005 Small vBlock 1 West Palm Beach 7305 N. Military Trail West Palm Beach, FL 33410-6400 V18FN4814007 Small vBlock 1 Lake Nona 13800 Veterans Way Orlando, FL 32827 V18FN101501 Small vBlock 1 Option Period 2 Facility vBlock Serial Number Description Qty Gainesville 1601 S.W. Archer Road Gainesville, FL 32608 V18FN4814005 Large vBlock 1 Tampa 13000 Bruce B. Downs Tampa, FL 33612 V18FN4714007 Large vBlock 1 Lakemont /Orlando 2500 South Lakemont Ave Orlando, FL 32814 V18FN4714006 Large vBlock 1 Bay Pines 10000 Bay Pines Blvd Bay Pines, FL 33744 V18FN4914002 Small vBlock 1 Miami 1201 N.W. 16th St. Miami, FL 33125 V18FN4 Small vBlock 1 San Juan 10 Casia Street San Juan, PR 00921-3201 V18FN4914005 Small vBlock 1 West Palm Beach 7305 N. Military Trail West Palm Beach, FL 33410-6400 V18FN4814007 Small vBlock 1 Lake Nona 13800 Veterans Way Orlando, FL 32827 V18FN101501 Small vBlock 1 PREMIUM MAINTENANCE SUPPORT The Contractor shall provide Dell EMC/VCE Premium maintenance support coverage for CVI provided in Table 1 above to include the following: Service Feature Description Premium Support Details vBlock Maintenance/Technical Support The Contractor shall provide 24 hours per day x 7 days a week coverage x 365 days per year (24x7x365) technical response by remote means based on the Severity Level of the problem, or when deemed necessary by the VA, onsite response representative. Initial technical response shall be based on Severity Level, within the following time period: *Severity Level 1: 30 minutes; on a 24x7x365 basis *Severity Level 2: 2 hours; on a 24x7x365 basis *Severity Level 3: 3 local business hours *Severity Level 4:8 local business hours Onsite Response The Contractor shall send authorized personnel to installation site(s) to work on the problem after the Contractor has isolated the problem and the VA onsite response representative has deemed necessary Initial technical response shall be based on Severity Level, within the following time period: Severity Level 1: 4 hours on a 24x7x365 basis Severity Level 2: within 12 hours on a 24x7x365 basis Severity Level 3: Next business day, local business hours Severity Level 4: Next business day, local business hours Replacement Parts Delivery The Contractor shall provide replacement parts when deemed necessary by the Contactor Replacement part delivery is based on Severity Level, within the following time period: Severity Level 1: 4 hours on a 24x7x365 basis Severity Level 2: within 12 hours on a 24x7x365 basis Severity Level 3: Next business day, local business hours Severity Level 4: Next business day, local business hours Disc Retention Failed media such as hard disks and solid-state disks will not be returned to the manufacturer or any third party upon failure. Any fees associated with this limitation shall be included in the bid Software Maintenance Support The Contractor shall provide Dell EMC/VCE Premium software maintenance and technical support services covering the listed systems to include the following: Direct access (phone and email) to Dell EMC/VCE Technical Support team on a 24x7x365 basis. Online support, providing access to: Software and firmware updates to include major releases, point releases, service releases and security releases of applicable software/firmware Installation of Software Releases The Contractor shall provide and perform the installation of all new software releases. Remote Monitoring and Repair The Contractor shall provide 24x7x365 Remote Monitoring and Repair technical support. Once the Contractor is notified of a problem Initial response shall be based on Severity Level, within the following time period: Severity Level 1: 30 minutes; on a 24x7x365 basis Severity Level 2: 2 hours; on a 24x7x365 basis Severity Level 3: 3 local business hours Severity Level 4: 8 local business hours VCE Severity Levels are defined by the following: *Severity Level 1 - Critical: Critical impact or system down. (Example - Users are unable to log on; the server cannot be started, etc.).This condition requires immediate solution. *Severity Level 2 - High: Significant business impact. A software component is severely restricted in its use. (Example - User receive a database management error while attempting to view records). *Severity Level 3 - Medium: Some business impact. Program is usable with less significant features unavailable. (Example User cannot connect to server.) *Severity Level 4 - Low: Minimal business impact. A noncritical software component is malfunctioning, causing minimal impact. (Example Documentation is incorrect.) PLACE OF PERFORMANCE Efforts under this contract shall be performed remotely unless otherwise required to be performed onsite at the following VA facilities: SCHEDULE FOR DELIVERABLES The Contractor shall perform installation in the event of a catastrophic failure that requires Dell EMC VCE service Personnel to travel on site. Travel shall not be separately billed but shall be included in the associated line item. Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination Multiple Delivery Locations (Ship To and Mark For): Facility: Orlando, FL VAMC (V18FN4714006) Biomed POC: Name: Felipe Rojas-Urdaneta Address: 2500 S Lakemont Ave Orlando, FL 32814 Voice: 407.629.1599 Email: Felipe.Rojas-Urdeneta@va.gov IT POC: Name: Arthur McDowell Address: 2500 S Lakemont Ave Orlando, FL 32814 Voice: 321.397.6967 Email: Arthur.Mcdowell@va.gov Facility (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices Orlando, FL VAMC 2500 S Lakemont Ave Orlando, FL 32814 8 20 10 2 2 1 Facility: Tampa, FL VAMC (V18FN4714007) Biomed POC: Name: Julie Lybanon Address: 13000 Bruce B. Downs Blvd Tampa, FL 33612 Voice: (813) 972-7639 Email: Julie.Lybanon@va.gov IT POC: Name: George Quintela Address:13000 Bruce B. Downs Blvd Tampa, FL 33612 Voice: 813.972.2000 x5452 Email: George.quintela@va.gov Facility (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices Tampa, FL VAMC 13000 Bruce B. Downs Blvd Tampa, FL 33612 8 20 10 2 2 1 Facility: Gainesville, FL VAMC (V18FN4814005) Biomed POC: Name: Jason Bakuzonis Address: 1601 SW Archer Road, Gainesville, FL 32608 Voice: 352-376-1611 x6076 Email: Jason.Bakuzonis@va.gov IT POC: Name: David Velez Address: 1601 SW Archer Road, Gainesville FL 32608 Voice:352-248-0956 Email: david.velez2@va.gov Facility (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices Gainesville, FL VAMC 1601 SW Archer Road, Gainesville, FL 32608 8 20 10 2 2 1 Facility: San Juan, PR VAMC (V18FN4914005) Biomed POC: Name: Jose L. Rivera Address: 10 Casia Street, San Juan, PR 00921 Voice: 787.641.7582 x10241/10249 Email: Jose.Rivera3@va.gov IT POC: Name: Samuel Gonzalez Address: 10 Casia Street, San Juan, PR 00921 Voice:787-522-2601 Email: Samuel.gonzalez@va.gov Facility (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices 10 Casia Street San Juan, PR 00921 8 12 6 2 2 1 Facility: Bay Pines, FL VAMC (V18FN4914002) Biomed POC: Name: Jacob Bartush Address: 10000 Bay Pines Blvd, Bay Pines, FL 33744 Voice: 727-398-6661 x7494 Email: Jacob.Bartush@va.gov IT POC: Name: Gigi Vinci Address:10000 Bay Pines Blvd Bay Pines, FL 33744 Voice: 727-398-6661 Email: gigi.vinci@va.gov Facility (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices Bay Pines, FL VAMC 10000 Bay Pines Blvd Bay Pines, FL 33744 8 12 6 2 2 1 Facility: Orlando, FL (Lake Nona) VAMC (V18FN1015010) Biomed POC: Name: Felipe Rojas-Urdaneta Address: 138000 Veterans Way Orlando, FL 32827 Voice: 407.629.1599 Email: Adam.Reveile@va.gov IT POC: Name: Arthur McDowell Address:5201 Raymond Street, Orlando FL 32803 Voice:407.646.4044 Email: Arthur.McDowell@va.gov Facility (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices Orlando, FL (Lake Nona) VAMC 138000 Veterans Way Orlando, FL 32827 8 12 6 2 2 1 Facility: Miami, FL VAMC (V18FN4814006) Biomed POC: Name: Obdulio Acosta Address: 1201 N.W. 16th St Miami, FL 33125 Voice: 305-575-3114 Email: Obdulio.Acosta@va.gov Chris Tinnermon (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices 8 12 6 2 2 1 Facility: West Palm Beach, FL VAMC (V18FN4814007) Biomed POC: Name: John Wheeler Address: 7305 North Military Trail West Palm Beach, FL 33410 Voice: (561) 422-6667 Email: John.wheeler2@va.gov Chris Tinnermon, Christopher.Tinnermon@va.gov Facility (Capacity license per Terabyte) (Quantity) Backup Software VMware Blade Servers Switches Product Mgmt Storage Devices West Palm Beach, FL VAMC 7305 North Military Trail West Palm Beach, FL 8 12 6 2 2 1 Special Shipping Instructions Prior to shipping, Contractor shall notify Site POCs, by phone followed by email, of all incoming deliveries including line-by-line details for review of requirements. Contractor cannot make any changes to the delivery schedule at the request of Site POC, any and all changes shall only be authorized by a Technology Acquisition Center Contracting Officer. Following shipment, the Contractor shall provide tracking information to the Site POCs. Contractors must coordinate deliveries with Site POCs before shipment of Dell EMC to ensure sites have adequate storage space. All shipments, either single or multiple container deliveries, shall bear the VA Purchase Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, a statement readable near the VA PO number will indicate total number of containers for the complete shipment (ex. Package 1 of 2 ), clearly readable on manifests and external shipping labels. Confirmation of shipment, delivery and all other electronic communication emails should be sent to Gregory.Fogleman@va.gov. Packing Slips/Labels and Lists shall include the following: IFCAP PO # ____________ (e.g., 166-E11234. The IFCAP PO number is located in block #20 of the SF 1449.) Project Description: (e.g., BioMed DELL EMC vBlock Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3) 2.0 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) PROCUREMENTS (SECTION 508) On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section 508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities. 2.1 SECTION 508 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) STANDARDS The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT. These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request. Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule. The Contractor shall comply with 508 Chapter 2: Scoping Requirements for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here: E205 Electronic Content (Accessibility Standard -WCAG 2.0 Level A and AA Guidelines) E204 Functional Performance Criteria E206 Hardware Requirements E207 Software Requirements E208 Support Documentation and Services Requirements 2.2. COMPATABILITY WITH ASSISTIVE TECHNOLOGY The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software. 2.3. ACCEPTANCE AND ACCEPTANCE TESTING Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above. The Government reserves the right to test for Section 508 Compliance before delivery. The Contractor shall be able to demonstrate Section 508 Compliance upon Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above. The Government reserves the right to test for Section 508 Compliance before delivery. The Contractor shall be able to demonstrate Section 508 Compliance upon delivery. 3.0 INFORMATION TECHNOLOGY USING ENERGY-EFFICIENT PRODUCTS Th e Contractor shall comply with Sections 524 and Sections 525 of the Energy Independence and Security Act of 2007; Section 104 of the Energy Policy Act of 2005; Executive Order 13834, Efficient Federal Operations , dated May 17, 2018; Executive Order 13221, Energy-Efficient Standby Power Devices, dated August 2, 2001; and the Federal Acquisition Regulation (FAR) to provide ENERGY STAR®, Federal Energy Management Program (FEMP) designated, low standby power, and Electronic Product Environmental Assessment Tool (EPEAT) registered products in providing information technology products and/or services. The Contractor shall ensure that information technology products are procured and/or services are performed with products that meet and/or exceed ENERGY STAR, FEMP designated, low standby power, and EPEAT guidelines. The Contractor shall provide/use products that earn the ENERGY STAR label and meet the ENERGY STAR specifications for energy efficiency. Specifically, the Contractor shall: Provide/use ENERGY STAR products, as specified at www.energystar.gov/products (contains complete product specifications and updated lists of qualifying products). Provide/use the purchasing specifications listed for FEMP designated products at https://www4.eere.energy.gov/femp/requirements/laws_and_requirements/ energy_star_and_femp_designated_products_procurement_requirements . The Contractor shall use the low standby power products specified at http://energy.gov/eere/femp/low-standby-power-products. Provide/use EPEAT registered products as specified at www.epeat.net. At a minimum, the Contractor shall acquire EPEAT® Bronze registered products. EPEAT registered products are required to meet the technical specifications of ENERGY STAR but are not automatically on the ENERGY STAR qualified product lists. The Contractor shall ensure that applicable products are on both the EPEAT Registry and ENERGY STAR Qualified Product Lists. The Contractor shall use these products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. The following is a list of information technology products for which ENERGY STAR, FEMP designated, low standby power, and EPEAT registered products are available: Computer Desktops, Laptops, Notebooks, Displays, Monitors, Integrated Desktop Computers, Workstation Desktops, Thin Clients, Disk Drives Imaging Equipment (Printers, Copiers, Multi-Function Devices, Scanners, Fax Machines, Digital Duplicators, Mailing Machines) Televisions, Multimedia Projectors This list is continually evolving, and as a result is not all-inclusive. 4.0 SHIPMENT OF HARDWARE OR EQUIPMENT: Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination Ship To and Mark For: Primary: Name: Gregory Fogleman Address: Voice: Email: Gregory.Fogleman@va.gov 5.0 GENERAL REQUIREMENTS 5.1. VA TECHNICAL REFERENCE MODEL The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OI&T Technical Reference Model (VA TRM). The VA TRM is one component within the overall Enterprise Architecture (EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the Standards Profile and Product List, serves as a technology roadmap and tool for supporting OI&T. Architecture & Engineering Services (AES) has overall responsibility for the VA TRM. 6.0 INFORMATION SECURITY CONSIDERATIONS: The Assessment and Authorization (A&A) requirements do not apply and a Security Accreditation Package is not required