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Veterans Affairs (VA), Office of Information and Technology (OI&T), Information Technology Operations and Services (ITOPS) SPECTRALINK Extended Warranty **RFI ONLY** This is a Request for Information ... Veterans Affairs (VA), Office of Information and Technology (OI&T), Information Technology Operations and Services (ITOPS) SPECTRALINK Extended Warranty **RFI ONLY** This is a Request for Information (RFI) only. This RFI is for planning purposes only and shall not be considered an Invitation for Bid, Request for Task Execution Plan, Request for Quotation or a Request for Proposal. No quotes or proposals are requested by this announcement; all responses shall be solely in the form of information and materials. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. The Government is under no obligation to issue a solicitation or to award any contract on the basis of this RFI. Further, the Department of Veterans Affairs (VA) is not seeking proposals and will not accept unsolicited proposals. The Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI will be the sole responsibility of the contractor. All submissions will be treated as business confidential materials, become Government property, and will not be returned. The Department of Veterans Affairs (VA), Office of Information and Technology (OI&T), Information Technology Operations and Services (ITOPS), Lexington VAMC, requires Advance Plus maintenance SP6000 SpectraLink 6000 Portfolio Platinum Handset support, SpectraLink 6000 Portfolio Platinum Infrastructure Support and Software up-dates with 12-month coverage Infrastructure warranty with parts replacement and technical support at the VA. The period of performance for 12-months from date of award. The North American Industry Classification System (NAICS) for this requirement is 541519. Your response must address capabilities specific to the services required in the attached draft PD and must include the following: Interested parties shall indicate if they are capable of providing all the requirements specified in the draft Product Description. Included in the response, interested parties shall confirm that they are authorized to sell and provide the proposed product(s), and annotate that it will not provide Gray Market Goods and/or Counterfeit Electronic Parts, and that it has the level of certification/specialization, as required by the OEM(s), to support authorized product sale and pricing for the products specified in the draft PD. Company Profile: Name of Company: Cage code and DUNS Number: Address: Point of Contact: Phone Number: Fax Numbers: Email Address: Applicable North American Industry Classification Any applicable contract vehicles (Transformation Twenty-One Total Technology Next Generation (T4NG), General Services Administration (GSA), Mission Oriented Business Integrated Services (MOBIS), Veterans Technology Services (VETS) Government wide Acquisition Contract (GWAC), National Aeronautics and Space Administration (NASA) Solutions for Enterprise-Wide Procurement (SEWP) V Governmentwide Acquisition Contract (GWAC) etc.) List of all subcontractors proposed and their respective role in the performance of this requirement. Small businesses should the intent and ability to meet set-aside requirements for performance of this effort, if applicable. In addition, Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) or a Veteran-Owned Small Business (VOSB) should also include information as to: The intent and ability to meet set-aside requirements for performance of this effort, if set-aside, as set forth in Veterans Affairs Acquisition Regulation (VAAR) 852.219-10 (JUL 2016) (Deviation) VA Notice of Total SDVOSB Set Aside and 13 CFR §125.6, which state that the Contractor will not pay more than 50% of the amount paid by the Government to it to firms that are not SDVOSBs as defined by VAAR 852.219-10. Be advised that set-aside decisions may be made based on the information provided in response to this RFI. A SDVOSB or a VOSB must be VIP registered and verified (http://www.va.gov/OSDBU/index.asp). The Point of Contact (POC) for this RFI is as follows: Carol Newcomb, Contracting Officer, Department of Veterans Affairs Technology Acquisition Center, Phone (732) 795-1018, Email Carol.Newcomb@va.gov and Robert Geran Contract Specialist, Department of Veterans Affairs Technology Acquisition Center, Phone (732) 795-1075, Email Robert.Geran@va.gov. PRODUCT REQUIREMENTS The Department of Veterans Affairs (VA), Office of Information and Technology (OI&T), Lexington VAMC, requires Advance Plus maintenance SP6000 SpectraLink 6000 Portfolio Platinum Handset support, SpectraLink 6000 Portfolio Platinum Infrastructure Support and Software up-dates with 12-month coverage Infrastructure warranty with parts replacement and technical support. Description QTY Advance Plus maintenance SP6000 SpectraLink 6000 Portfolio Platinum Handset support 147 SpectraLink 6000 Portfolio Platinum Infrastructure Support Software up-dates with 12-month coverage Infrastructure warranty with parts replacement and technical support 1 Reinstatement Fee (if required) 147 GRAY MARKET GOODS The Contractor must provide only new equipment and new parts for the required products described herein; no used, refurbished, or remanufactured equipment or parts shall be provided under any circumstances. Absolutely no Gray Market Goods or Counterfeit Electronic Parts shall be provided. Gray Market Goods are defined as genuine branded goods intentionally or unintentionally sold outside of an authorized sales-territory or by non-authorized dealers in an authorized territory. All equipment shall be accompanied by the Original Equipment Manufacturer s (OEM s) warranty. Counterfeit Electronic Parts are defined as unlawful or unauthorized reproduction, substitution, or alteration that has been knowingly mismarked, misidentified, or otherwise misrepresented to be an authentic, unmodified electronic part from the original manufacturer, or a source with the express written authority of the original manufacturer or current design activity, including an authorized aftermarket manufacturer. Unlawful or unauthorized substitution includes used electronic parts represented as new, or the false identification of grade, serial number, lot number, date code, or performance characteristics. 1.2. HARDWARE WARRANTY SERVICES The Contractor shall provide twelve (12) months of warranty services for all hardware and software included in this PD. The warranty period for each piece of hardware and software shall begin only once each item has been successfully delivered to the receiving facility. The warranty services shall adhere to the following requirements: Support services shall be available by phone 24 hours per day, 365 days per year. An OEM-certified technician shall arrive onsite for any incident requiring an onsite response within four (4) hours of incident notification. This requirement shall apply to any location receiving hardware as part of this PWS. The Department of Veterans Affairs shall permanently retain any storage media once it has been placed into production. Failed media such as hard disks, solid state disks, NVMe media, and PCIe flash cards shall not be returned to the manufacturer or any third party upon failure. Any cost associated with this requirement must be included in the Contractor s proposal. NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) PROCUREMENTS (SECTION 508) On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section 508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities. SECTION 508 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) STANDARDS The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT. These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request. Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule. The Contractor shall comply with 508 Chapter 2: Scoping Requirements for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here: E205 Electronic Content (Accessibility Standard -WCAG 2.0 Level A and AA Guidelines) E204 Functional Performance Criteria E206 Hardware Requirements E207 Software Requirements E208 Support Documentation and Services Requirements COMPATABILITY WITH ASSISTIVE TECHNOLOGY The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software. ACCEPTANCE AND ACCEPTANCE TESTING Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above. The Government reserves the right to test for Section 508 Compliance before delivery. The Contractor shall be able to demonstrate Section 508 Compliance upon Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above. The Government reserves the right to test for Section 508 Compliance before delivery. The Contractor shall be able to demonstrate Section 508 Compliance upon delivery. INFORMATION TECHNOLOGY USING ENERGY-EFFICIENT PRODUCTS The Contractor shall comply with Sections 524 and Sections 525 of the Energy Independence and Security Act of 2007; Section 104 of the Energy Policy Act of 2005; Executive Order 13834, Efficient Federal Operations , dated May 17, 2018; Executive Order 13221, Energy-Efficient Standby Power Devices, dated August 2, 2001; and the Federal Acquisition Regulation (FAR) to provide ENERGY STAR®, Federal Energy Management Program (FEMP) designated, low standby power, and Electronic Product Environmental Assessment Tool (EPEAT) registered products in providing information technology products and/or services. The Contractor shall ensure that information technology products are procured and/or services are performed with products that meet and/or exceed ENERGY STAR, FEMP designated, low standby power, and EPEAT guidelines. The Contractor shall provide/use products that earn the ENERGY STAR label and meet the ENERGY STAR specifications for energy efficiency. Specifically, the Contractor shall: Provide/use ENERGY STAR products, as specified at www.energystar.gov/products (contains complete product specifications and updated lists of qualifying products). Provide/use the purchasing specifications listed for FEMP designated products at https://www4.eere.energy.gov/femp/requirements/laws_and_requirements/energy_star_and_femp_designated_products_procurement_requirements . The Contractor shall use the low standby power products specified at http://energy.gov/eere/femp/low-standby-power-products. Provide/use EPEAT registered products as specified at www.epeat.net. At a minimum, the Contractor shall acquire EPEAT® Bronze registered products. EPEAT registered products are required to meet the technical specifications of ENERGY STAR, but are not automatically on the ENERGY STAR qualified product lists. The Contractor shall ensure that applicable products are on both the EPEAT Registry and ENERGY STAR Qualified Product Lists. The acquisition of Silver or Gold EPEAT registered products is encouraged over Bronze EPEAT registered products. The Contractor shall use these products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. The following is a list of information technology products for which ENERGY STAR, FEMP designated, low standby power, and EPEAT registered products are available: Computer Desktops, Laptops, Notebooks, Displays, Monitors, Integrated Desktop Computers, Workstation Desktops, Thin Clients, Disk Drives Imaging Equipment (Printers, Copiers, Multi-Function Devices, Scanners, Fax Machines, Digital Duplicators, Mailing Machines) Televisions, Multimedia Projectors This list is continually evolving, and as a result is not all-inclusive. SHIPMENT OF HARDWARE OR EQUIPMENT Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination Ship To and Mark For: Primary Alternate Name: Dawn Cooper Name: Kelly Brooks Address: 3480 E Britannia Dr. Ste 100 Tucson, AZ. 85706 Address: 3480 E Britannia Dr. Ste 100, Tucson, AZ. 85706 Voice: 520-295-3418 Voice: 520-295-3446 Email: Dawn.Cooper2@va.gov Email: Kelly.Brooks@va.gov SPECIAL SHIPPING INSTRUCTIONS Prior to shipping, Contractor shall notify Site POCs, by phone followed by email, of all incoming deliveries including line-by-line details for review of requirements. The Contractor shall not make any changes to the delivery schedule at the request of Site POC. Contractors shall coordinate deliveries with Site POCs before shipment of hardware to ensure sites have adequate storage space. All shipments, either single or multiple container deliveries, shall bear the VA IFCAP Purchase Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, a statement readable near the VA IFCAP PO number shall indicate total number of containers for the complete shipment (e.g. Package 1 of 2 ), clearly readable on manifests and external shipping labels. Packing Slips/Labels and Lists shall also include the following: IFCAP PO #: ____________ (e.g., 166-E11234 (the IFCAP PO number is located in block #20 of the SF 1449)) Project Description: (e.g. Tier I Lifecycle Refresh) Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3) NATIONAL ACQUISITIONS Shipment/Delivery Kick-off Meeting The Contractor shall conduct a Shipment/Delivery Kick-off Meeting with the VA Program Manager (PM), COR, Delivery Date Coordinator, Implementation Manager, and Facility CIOs (or designee) to discuss delivery schedule requirements and facilitate delivery of equipment. This meeting may be held in conjunction with the post award conference or identified technical kickoff meeting, if applicable. The Contractor shall also present the Shipment/Delivery Weekly Progress Report format for review and approval by the Government. This meeting, if held independently, shall be conducted telephonically within ten days after award and shall incorporate any delivery schedule changes to the draft Delivery Schedule identified by the Government. Shipment/Delivery Weekly Progress Report The Contractor shall provide a Shipment/Delivery Weekly Progress Report which shall identify the items shipped, the serial number associated with each piece of equipment; the date of each shipment; the status of each shipment, tracking information, and information relative to Government-receipt of the equipment items at each delivery site. In addition, the Shipment/Delivery Weekly Progress Report shall identify any problems and provide a description of how the problems were resolved/addressed. If problems have not been completely resolved, the Contractor shall provide an explanation and status of resolution. Shipment/Delivery Weekly Progress Reports shall be submitted in Microsoft Excel Format and shall clearly identify each serial number of the equipment being delivered with one (1) serial number per cell. Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination Packing Slips/Labels and Lists shall also include the following: IFCAP PO #: ____________ (e.g., 166-E11234 (the IFCAP PO number is located in block #20 of the SF 1449)) Project Description: (e.g. Tier 1 Lifecycle Refresh) Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3) Deliverables: Master Delivery Schedule Shipment/Delivery Weekly Progress Report GENERAL REQUIREMENTS VA TECHNICAL REFERENCE MODEL The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OI&T Technical Reference Model (VA TRM). The VA TRM is one component within the overall Enterprise Architecture (EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the Standards Profile and Product List, serves as a technology roadmap and tool for supporting OI&T. Architecture & Engineering Services (AES) has overall responsibility for the VA TRM. POINTS OF CONTACT VA PROGRAM MANAGER Name: Ken Horky Address: Oklahoma City Voice: (405) 203-0361 Email: Kenneth.Horky@va.gov VA CONTRACTING OFFICER S REPRESENTATIVE (COR) Name: Onur Polatcan Address: 7305 N Military Trl, Riviera Beach, FL 33410 Voice: 585-478-3599 Email: Onur.Polatcan@VA.gov CONTRACTING OFFICER: Name: Carol Newcomb Address: TAC 23 Christopher Way, Eatontown, NJ 07724 Voice: 732-795-1018 Email: carol.newcomb@va.gov CONTRACT SPECIALIST: Name: Robert Geran Address: TAC 23 Christopher Way, Eatontown, NJ 07724 Voice: 732-795-1075 Email: Robert.Geran@va.gov ADDITIONAL ITEMS SPECIAL INSTRUCTIONS/REMARKS Response Instructions: Offerors shall provide with its quote/proposal a letter from the OEM for any and all proposed products certifying that the Offeror or the Offeror s teaming partner, if acquiring the product through a teaming partner, is authorized to sell and provide the proposed product(s) as of the date of the submission of the quote/proposal. The OEM letter shall be provided on the OEM s letterhead and signed by an authorized representative of the OEM. Additionally, the Offeror s quote/proposal shall explicitly self-certify that that it will not provide Gray Market Goods and/or Counterfeit Electronic Parts, and that it has the level of certification/specialization, as required by the OEM(s), to support authorized product sale and pricing for the products proposed. Failure to include the requisite OEM letter(s) and Offeror self-certification may render the Offeror s quote Unacceptable and thus, ineligible for award. INFORMATION SECURITY CONSIDERATIONS: The Assessment and Authorization (A&A) requirements do not apply and a Security Accreditation Package is not required