Inactive 8(a) Set-Aside (FAR 19.8)

The purpose of this Market Survey is to solicit statements of interest and capability from sources that can provide Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA),... The purpose of this Market Survey is to solicit statements of interest and capability from sources that can provide Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA), Enterprise Service Center (ESC). The Contractor shall provide all personnel, management, supervision, and other items necessary or services necessary to support AMK-260 Customer Service Center (CSC) Branch, which consists of three sections: AMK-261 Service Desk & Remote Support Section; AMK-262 Desk Side Support & Implementation Section; AMK-263 Media & Print Solution Section. These service areas have a requirement for technical support to provide the following requirements for the MMAC, FAA, DOT, and other Federal Agencies: Level 1 Service Desk Support (Attachment 2) Level 1 Production Control & System Monitoring (Attachment 2) Level 2 Computer Deployment Support for existing employees (Attachment 3) Asset and Quality Management Services (Attachment 3) Scanner Support (Attachment 4) Labor categories include, but are not limited to the following: Project Manager (PM) and Alternate Project Manager (APM), Computer Operators I-V, General Clerks I-III, Administrative Assistant, and Personal Computer Support Technicians. The sections have a requirement for technical support in tandem with the government to provide services. Services include, but are not limited, to the following functions: 24x7x365/366 Service Desk Support providing Level 1 support Application Specific Technical Support Application Monitoring Production Control Facility Management Support Information Technology Service Management (ITSM) Software Administration Deskside Support (Deskside and Remote Administration) Computer Hardware Maintenance Asset and Quality Management Systems Support Adherence to Service Level Agreements (SLA) Scanning Support for Enterprise Historically this requirement has been an 8(a) set aside, but verification was still necessary. This Market Survey is being conducted to obtain the information necessary to determine whether adequate competition exists, to identify capability among small businesses, SEDB/8a sources, and service-disabled veteran-owned small businesses; and to identify those Small businesses that offer the services via federal schedules. Each “interested” company must provide the following: A copy of their SBA 8(a) certification letter, if applicable. Capability Statement - This document should identify: Type of services provided by your firm, Size and type of services provided by previous contracts (elaborate and provide detailed information and past performance), Number of years in business Number of employees Statement of Understanding, which ensures that the contractor has a complete grasp of the requirement. Instructions Responses, submitted electronically in MS-WORD or Adobe PDF format are limited to 10 pages using 12-point Times New Roman front (or similar) with 1-inch margins. Responses are due no later than 5:00 P.M. (CST) Friday, March 12, 2021. All interested parties must submit their responses via email to janice.hammonds@faa.gov. Questions must be in writing, no phone calls please.