Market Survey: Customer Service Center (CSC) Support for the Federal Aviation Administration (FAA), Enterprise Service Center (ESC)
This is a Market Survey to gauge interest and capability from businesses that can provide Customer Service Center support for the FAA's Enterprise Service Center in Oklahoma City, OK. The work involves providing personnel and services to support three technical sections: a Service Desk, Desk Side Support, and Media Solutions. The purpose is to determine if adequate competition exists among small businesses, including 8(a) and service-disabled veteran-owned small businesses, for this requirement. Interested companies must submit a capability statement and other documents. Responses are due by 5:00 P.M. CT on Friday, March 20, 2026.