NHTSA Vehicle Safety Hotline
The National Highway Traffic Safety Administration (NHTSA) is seeking qualified small businesses to potentially establish, operate, and manage a comprehensive Vehicle Safety Hotline. This is a sources sought notice to gauge capability, not a solicitation for bids, and no contract will be awarded from responses. The work involves running a full turnkey call center operation that handles safety defect reports and information in English and Spanish, including web chat and call-back services. Interested firms must submit a Corporate Capability Statement demonstrating relevant experience under NAICS code 561422. The response deadline for these capability statements is 10 calendar days from the date of publication of this notice.