The IRS Information Technology Division’s End User Digital Services is seeking industry information on a self-hosted, on-premises enterprise remote support solution for the IRS environment, supporting 400 concurrent authorized support personnel in securely accessing, diagnosing, and resolving issues on IRS-managed systems. A draft Statement of Work is attached, and the government seeks feedback on solutions meeting the outlined functional, technical, security, and operational requirements. Interested parties should submit company name, address, POC details, SAM UEI, business size and government vehicle information, whether they would quote if solicited, commercial availability, feedback/questions, and a capability website URL. Responses must be clear, concise, and accurate, limited to five pages in 11-point font on 8.5 x 11-inch paper, and oral presentations are not accepted. This is a market research/RFI effort rather than a request for proposals.