The IRS seeks contractor support to assess and implement a comprehensive modernization roadmap for over 350 nationwide Taxpayer Assistance Center (TAC) offices. This effort involves documenting the current state, developing a future state roadmap, and assisting with the implementation of the approved plan, covering people, technology, and reporting. The work focuses on modernizing offices that provide in-person help with tax law, account resolution, and identity verification. The performance location is nationwide across all TAC offices.

The IRS is seeking contractor support to assess and implement a comprehensive modernization roadmap for its over 350 nationwide Taxpayer Assistance Center (TAC) offices. This effort will involve documenting the current state, developing a future state roadmap, and assisting with the implementation of the approved plan. The modernization will encompass people, technology, and reporting. Services will be performed at TAC offices across the nation.